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“Great location, helpful staff but a mediocre hotel” 3 of 5 stars
Review of Memphis Hotel Museum Square

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Memphis Hotel Museum Square
4.0 of 5 Hotel   |   De Lairessestraat 87, 1071 NX Amsterdam, The Netherlands (Museum Quarter (Museumkwartier))   |  
Hotel amenities
Ranked #231 of 357 Hotels in Amsterdam
Leicester, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great location, helpful staff but a mediocre hotel”
3 of 5 stars Reviewed August 23, 2013

The staff were very friendly and helpful throughout our stay and quickly sorted out a problem with our booking (we had booked two adjoining rooms, but only one room had been allocated to 4 adults). The rooms were clean, although the bathrooms were dated. We had no major problems but there were several small 'niggles' during our stay (no towels when we arrived, shower head that had a life of its own, no maid service one day, air conditioning not efficient...). The rooms were an average to small size for a city hotel.

Yikes - I read a review from another traveller about mice in the hotel whilst I was sitting in our room!! Although we didn't see any mice, there were traps under the beds in one of the rooms and as we needed to use the emergency stairs & normal staircase due to a false fire alarm we saw several traps here too. From this I would say If you don't like mice, this hotel may not be for you!

We didn't have breakfast at the hotel, and as there are some lovely bakeries and cafe's in the area and the weather was good for us this was the right choice. The hotel arranged a taxi to the airport which cost us €38 which seemed a reasonable price and saved us the hassle of catching trams & trains with our luggage.

The hotel is in a lovely area and conveniently situated for the Musuemplein area of Amsterdam. I would certainly stay in the same area when we come back again, but would try a different hotel.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JMLea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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480 reviews from our community

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 23, 2013

Nice hotel of course, but very far from central Amsterdam and the rooms need better lighting, it's very dim in the rooms plus the Internet is incredibly slow. I don't recommend this hotel !! Too expensive.

  • Stayed August 2013
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mahmoud D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruxelles
Level Contributor
234 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed August 19, 2013

Memphis hotel is a calm hotel in a plaisant place near the mueums square (three tram stops before). The quarter is nice with a lot of small restaurants, nice bars and places where to take the breakfast. There are possibilites also to take the breakfast at the hotel.
The romms are big and clean. The staff is efficient and welcome.
A good place for some nights in Amsterdam near the old city but much more calm !

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Hamm14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 25, 2013

This was my daughter and I first trip to amsterdam and found the Memphis hotel a very pleasant experience. The staff in the hotel were very helpful and friendly. Our room on the fifth floor was very clean and the beds were very comfortable.the hotel is about ten minutes away from all the major attractions on the tram which you can get right outside the hotel.All in all a great experience for our first time in Amsterdam and would recommend this hotel to anyone.

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 4oreman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed July 12, 2013

This hotel is clean and hotel staff are very helpful,i had to extend my stay and there was no problem to do the extension,location is good near the museums and short tram/bus ride to centrum,i had good value for my money.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Arto S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 7, 2013

I have never written a bad review before but I felt like it was very important to warn people about this so called four star hotel. I'm still in shock that it ever got good reviews, especially so recently. This hotel is in an amazing location. That is all. When we arrived it wasnt clear where you could park your car and the staff was of no help initially. the response was, "we dont drive so we really arent sure". After 20+ minutes they found someone to give my husband directions to a parking lot that was far enough away that he had to take a tram back. He was gone to park the car for over an hour! We arrived in our room and it was so dirty that you didn't want to remove your shoes. The paint on the baseboards and trim was peeling off everywhere. The walls had holes and exposed anchors where something had been previously hanging. There were also pencil markings all over the walls where they had obviously measured to hang something but then didn't. The walls were filthy. The room had a layer of dust on everything and when I opened a drawer there was mouse droppings! I asked to be moved to a new room and while it was larger and free of mouse droppings it was still gross.
The next morning we went down for breakfast. Our table was set but again covered with a layer of dust. The food was less than adequate and to be honest you really didn't want to eat because everything was so dirty. The kitchen was right off of where you got your coffee and the door to the kitchen was left wide open. That was enough for us. We elected to eat outside of the hotel after that even though we had prepaid for the breakfast.
The staff was less than helpful. Any questions we asked were answered with ,"no". Not once did they offer to find an answer. We were sorry that we had booked and prepaid for three nights. We have been traveling throughout Europe for two weeks and this was by far our only negative experience.

  • Stayed July 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank jacklan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed July 2, 2013

In two separate occasions on the first floor and on the fifth floor we had a mouse visit. It seems a normal occurence in this hotel. If it happens they offer you a breakfast for free. You would expect more cleanliness in a four star hotel

  • Stayed July 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Roberto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Memphis Hotel Museum Square

Address: De Lairessestraat 87, 1071 NX Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Museum Quarter (Museumkwartier) , Museumplein
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#93 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates):
Hotel Class:4 star — Memphis Hotel Museum Square 4*
Number of rooms: 78
Official Description (provided by the hotel):
The four-star Memphis Hotel is situated in the fashionable heart of Amsterdam just a 15 minute taxi ride from Schiphol Airport. Located within walking distance of the Van Gogh, Stedelijk and Rijks Museums, the Vondelpark and stylish shopping streets.Business and Leisure HotelThe World Trade Centre and RAI Exhibition Centre are also close by making the Memphis EMB Hotel the ideal choice for the business and leisure traveller alike. Check our rooms and (business) facilities and discover what our hotel has to offer you! ... more   less 
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Also Known As:
Hotel Memphis Emb
Memphis Emb Amsterdam

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