We booked one night in this hotel. Whilst driving to Amsterdam, one hour before arriving, we received a phone call from the hotel that there had been an overbooking! They had booked us in another hotel already, without consulting us. Really annoying considering we carefully planned the trip and now lost time looking for parking space etc.
You would expect a small gesture, but nothing. They "upgraded" the room in the new hotel, so they said, but that was the least of our worries.
An overbooking is one thing, but last minute is something I have a hard time understanding.More
- Free Wifi
- Room Service