Whilst we were planning to stay at the hotel for our upcoming vacation and actually made a non-refundable booking based on information the hotel has provided on a number of websites the information proved to be inaccurate when we contacted the hotel the day following the booking date. Basically all reviewed sites listed baby sitting as a service provided by the hotel whilst the front desk confirmed twice that such a service is not provided. Despite our request for cancellation on that grounds, the hotel and its General Manager do not seem to give any interest into our situation and the false information about the services they do or do not provide, Rather they stick to the terms of the agreement that is favorable to them and charge the full 4 nights stay. I believe the manners of conducting business and the affairs of its guest are the lowest priority for this hotel management, apparently charging Euros 764 to a guest requesting cancellation based on false information is more important to the management of this hotel than actually performing the service and earning the money . Thank you very much never again with an NH property.
- Official Description (provided by the hotel):
- One look at the sculpted facade of the NH Amsterdam Schiller hotel in Amsterdam, wrought-iron ornaments, and art deco embellishments and you'll know you've stumbled upon a place rich with history. Located in Amsterdam's bustling Rembrandt Square, this national monument embodies the essence of the Dutch capital. ... more less
- Reservation Options:
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- Also Known As:
- Nh Schiller Amsterdam
- Nh Schiller Hotel Amsterdam