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“Top Class! ” 5 of 5 stars
Review of The Toren

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The Toren
Ranked #1 of 364 Hotels in Amsterdam
Certificate of Excellence
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Top Class! ”
5 of 5 stars Reviewed August 20, 2014 via mobile

Stayed in the Toren the last week in July. From the moment we arrived the service was exceptional. Everyone was so friendly and genuinely helpful. Champagne & chocolates was in the room on arrival (wknd was for celebration). Breakfast wasn't included but when checking out it was given complimentary!! Food was delicious and the room was so quiet and comfortable. I couldn't recommend this place highly enough. Everything from the happy staff to the best pillows ever!! Will definitely stay here again next visit and will be sure to recommend to friends!

Stayed July 2014
Helpful?
2 Thank Lovesholz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,317 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (532)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Any
English first
Seattle, Washington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 19, 2014

We chose The Toren based on the ratings and reviews on TripAdvisor, and I want to echo all the positive comments already here for the hotel. The staff uphold the hotel’s commitment to provide its guests fantastic customer service. Although our room was not ready when we arrived, our bags were waiting for us in our room when we returned later in the day to check in. Stemmed glasses of chocolates and fresh strawberries were in our room, as well as a wonderful collection of bathroom products from Rituals. The front desk is more than happy to recommend a number of restaurants within walking distance from the hotel, including their favorite places for lunch or coffee (and apple pie). We have only stayed once at The Toren, however it will be the only hotel we choose to stay when traveling to Amsterdam.

Room Tip: We stayed in the original building but I cannot imagine any room in the hotel not being good.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed August 19, 2014

Perfect location to walk or bike everywhere in the city. Rooms were very clean and spacious. The setup in and around the rooms was very unique. The only reason I did not give 5 stars is that the front desk consistently pushed vendors (tours, taxi, restaurants) where they would get kick backs and not the best place for us. When paying this much for a room, i expect unbiased recommendations from the front desk. Highly recommend staying here but being weary of the advice from the front desk.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
2 Thank mj23439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
_TheTorenFamily, Owner at The Toren, responded to this review, August 21, 2014
We have received this review and to be honest we were shocked to read about the service part stating that vendors were pushed. In all those years we have never heard about a similar issue.
As the owners of the hotel we would like to stipulate that we will research this matter right away. We have initiated procedures for our staff to make sure that guests have pre-bookings for restaurants and museums to prevent waiting times and any disappointment but also to help with planning all of our guests wishes. Our staff is also instructed to book taxi’s from a registered company who you can trust since it happens often that illegal taxi drivers over charge guests and are not even registered as official taxi drivers, but this is purely to offer you safety and good as well as heartfelt services. We have developed our own restaurant recommendation list so that our guests are sure of a great experience and we have tested these restaurants ourselves (which we always do on an anonymous basis). We only care for the actual experience (straight forward how it is), we want to know how venues treat our guests. In all situations (restaurants, museums and taxi’s) we do not receive any commission, this accounts for our staff but also for the hotel. Since the beginning we have never worked on any commissionable basis. We purely made arrangements with venues to be able to deliver excellent services for all sorts of activities. We will immediately contact the guest so that we know how this feeling is established. Perhaps a newly hired staff member has been too enthusiastic with planning your stay. We hired more staff to even provide a higher level of service to our guests always based on our approach ‘genuine, pure and heartfelt services’. We will discuss this also with the team as we truly do not receive any commissions for the services from our venues and this is for us a very serious matter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Wales
Level Contributor
132 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed August 19, 2014

Just arrived back after a long weekend in Amsterdam. I travel a lot for business and stay in many hotels and to be perfectly honest, I cannot find fault. From the moment we arrived to the moment we left, we were made to feel special and valued. The room was lovely with a large jaccuzzi spa and big comfy bed and spotlessly clean. The location was spot on - away from the more hectic part of the city and a short walk from where we wanted to be. Cant find anymore words - just go there and support a hotel that really does go that extra mile. We will be back.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WestWalesHorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed August 19, 2014 via mobile

We stayed at this hotel for 3 nights. The hotel is nicely located at one of the many channels in a nice neighbourhood with some restaurants and bakeries just around the corner. i t took is 10 minutes to walk to the city center, so very convenient. the service in the hotel was very good with friendly staff. the rooms are decorated in dark colours and classical furniture. the bar at the lobby looked very inviting.

Stayed July 2014
Helpful?
Thank Italian7929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed August 17, 2014

This hotel has absolutely everything: location, CLEAN, luxurious rooms, great bar, AMAZING staff, etc. I've stayed in other Amsterdam hotels but never will go to Amsterdam and not stay here, it's that good. The staff was more than happy to help in whatever we needed and gave awesome resturant and nightlife suggestions. Sebastian in the bar is a true mixologist and master of his craf - make sure to grab a drink and share a story with himt. Can't say enough great things about this hotel; this is the best hotel I've stayed in in Europe. Only wished we stayed longer!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Salvatore M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed August 16, 2014

We stayed in the executive suite which was perfect for a long-weekend getaway. The extra features in the room including the jacuzzi and eucalyptus steam room made our stay extra-special.

The staff were very friendly and always greeted us with a smile. Breakfast didn't have a huge variety but had everything you really need and all very good quality. The scrambled eggs were perfect and the coffee great too.

Also a great location for shopping and restaurants. We recommend Seasons restaurant which was very close to the hotel.

Room Tip: Executive suite is worth it for the extra space and features.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank eternalnomadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Toren

Property: The Toren
Address: Keizersgracht 164, 1015 CZ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Canal Ring (Grachtengordel)
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Romantic Hotel in Amsterdam
#1 Luxury Hotel in Amsterdam
#3 Business Hotel in Amsterdam
#4 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Toren 4*
Number of rooms: 38
Official Description (provided by the hotel):
Allow the Toren Hotel to charm you with an unforgettable, unique and memorable experience in Amsterdam. The Toren offers an elegantly designed interior and a warm welcome; this combined with the beautiful surroundings of Amsterdam's central canal area creates a special atmosphere and a safe haven for guests to completely relax. The hotel has been designed with your pleasure in mind! Worldwide tourists and business travelers familiar with the hotel will discover it afresh. ... more   less 
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Also Known As:
The Toren - Hampshire Classic Hotel Amsterdam
Toren Hotel Amsterdam
Toren Amsterdam

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