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“weekend vacation” 4 of 5 stars
Review of Hilton Amsterdam

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Hilton Amsterdam
Ranked #48 of 364 Hotels in Amsterdam
Certificate of Excellence
A TripAdvisor Member
“weekend vacation”
4 of 5 stars Reviewed October 30, 2013

Great service and rooms from the Hilton staff outside of expensive parking and problems navigating in to the town area, if you plan to use bicycles be carefull as the local ride without respect for tourists, it is best to use the trams or taxi once you get the map figured. The wax museum is a must for sure and good value, and of course chine town is a great experience.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, November 3, 2013
Dear Tripadvisor Member,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are happy to hear that you found our rooms comfortable and the Hilton Amsterdam was able to cater to all your needs. Thank you for your kind words towards our team members; we will definitely share them with the team.

The location of the Hilton Amsterdam makes it a great starting point to visit many of the main attractions the city has to offer. It is located in the residential South of Amsterdam surrounded by many attractions such as the Vondel Park, Museum Square, Concert Hall and exclusive shopping streets. These attractions are all at walking distance from the hotel.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (477)
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New York
2 reviews
3 of 5 stars Reviewed October 29, 2013

Stayed for 4 nights. The Staff was very unfriendly. Charge for internet was 25.00 per night which I found excessive. You could use Wifi in lobby for free but one evening unbeknownst to the hotel guests they hosted a private party in the Lobby and there was no where for the hotel guests to sit or relax or use Wifi. No accomodations were made. The room was fine and adequate size by European standards. I am a New Yorker used to fine hotels, 5 star doesnt mean "attitude" which is what I found here. No one was friendly. When I asked for local directions at the desk I was instructed to ask the Concierge. Really? We dined in their restaurant "Robertos", our main course was not what we ordered. Also, the location was a bit out of the way, albiet quiet. I visit Amsterdam often & would definitely look for an alternative next time.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Lori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 30, 2013
Dear Lori K,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We regret to read that your stay at the Hilton Amsterdam did not meet your expectations and for any inconvenience caused to you we would like to offer our sincere apologies.

The experience you had due to our team member attitude has been discussed very seriously with the whole team to avoid this from happening again in the future.

We would like to inform you that our prices are conform prices of similar properties in Amsterdam; however your comments will be reviewed within our team for future pricing decisions.

Thank you for choosing the Hilton Amsterdam and we hope that, inspite of this experience, we may welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed October 28, 2013

Last stayed at the Hilton ca 15 years ago. Didn't like it then because it's far from everything. Returned recently for a conference, and no improvement, in fact got worse. Room still had a mid-90s, soulless business hotel feel. Ordered room service and asked for chips instead of fries - room services subquently charged me extra for the chips and didn't deliver fries. Chips had a lovely long hair in it. (To be fair, the friendly staff at reception removed the room service charge the next day).

What really got me was the € 6 snickers from the minibar. Sure, its a 5* hotel and all, but I hate feeling ripped off - and that is precisely the memory I take away from this hotel.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank mwh_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 30, 2013
Dear mwh_17,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We regret to read that your stay with the Hilton Amsterdam did not meet your expectations and for any inconvenience caused to you we would like to offer our sincere apologies.

Please rest assured we have discussed the experience you had with our Room Service with the team in order to prevent this for recurring in the future.

All our rooms and hallways were refurbished in 2008/2009 and we were sorry to hear that the interior design is not to your liking, however, taste is personal.

We would like to inform you that our prices are conform prices of similar properties in Amsterdam; however we do take your comments very seriously and have discussed them within our team for future pricing decisions.

Thank you for choosing the Hilton Amsterdam and we hope that, despite of this experience, welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwest Montana
Level Contributor
157 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed October 28, 2013

On combination work/play stays in Amsterdam, and after trying other properties, we always seem happier at the Amsterdam Hilton. The quiet neighborhood makes for peaceful walks, learning experiences from the neighborhood art or information displays on the green in front of the hotel, and ease in using public transportation. A simple walk to the tram and less than 3 Euros will get you to Centraal Station, which is the end of the line, after stops near the museums and Dam Square. A day pass allows you to go any where just getting on and off the trams at conveniently located stops. Taxis to and from the airport are reasonable and always seem to be readily available.
The staff is professional and genuinely seem to welcome returning guests with a quality that is believable. Executive Lounge is still what it should be--a quiet respite for the business person where one can start or finish the day in peace. Other properties seem to cater to tourist groups who turn the lounge into a loud, party bar where they make meals out of the appetizer or tea offerings and avail themselves profusely on the "free" alcohol.
The Hilton's Executive Lounge staff are professional concierges and hopefully, tourists who demand "servants" will continue to stay closer to the city center.

Room Tip: Canal views are nice but not necessary for an enjoyable stay. Junior suites are quite a bit larger t...
See more room tips
  • Stayed October 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank montanacouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 29, 2013
Dear Montanacouple,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are delighted to hear that you found our rooms comfortable and the Hilton Amsterdam is your favourite hotel in Amsterdam. It is our pleasure to read your positive comments about or services and facilities and that the Hilton Amsterdam was able to cater to all your needs.

Thank you for your compliments regarding our team members, especially the Executive Lounge team; we will definitely share all your positive comments with them.

Our Executive Lounge is a perfect place to work and relax providing a breathtaking 360o view to the Amsterdam city and also offers private check-in and check-out services as well as drinks and hot and cold snacks for breakfast, lunch and dinner.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in your next Amsterdam visit.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 28, 2013

I stayed 2 nights here in this beautiful city. So much things to see and do. The hotel is a bit outside the citycenter, but the tram is just around the corner from the hotel, and is very easy to jump on/off wherever you wanna go.
The rooms are clean and fresh, with a nice bathroom and well equipped. The hotel doesn´t give you a very modern feeling, but it´s ok and the staff is nice and friendly. The breakfast-buffé is ok, but in the morning the service in the restaurants can be a bit slow with many customers at the same time. It´s not a lowbudget hotel, and the prices in the bar/restaurants are high.
The hotel is located by the canal, and can offer you nice boatrides to the citycenter, i really recommend a boattrip!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Swede_S870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 29, 2013
Dear Swede_S870,

Thank you for taking the time to write a review of the Hilton Amsterdam.

We are happy to read that you had a pleasant stay at the Hilton Amsterdam and that our services and facilities met your approval. Thank you for your kind comments regarding our team members, we will definitely share your compliments with them. All our team takes great pride in service delivery and they will be very happy to hear your positive comments.

We apologize for any inconvenience you may have experienced during the breakfast, we have passed your comments on to our restaurant team and actions will be taken to improve this in the future.

Our breakfast is served every morning in our award winning restaurant Roberto’s from 07.00 – 10.30 hrs on weekdays and 07.00 – 11.00 hrs on weekends. The buffet includes an extensive selection of hot and cold items with local, regional and international options.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vedano al Lambro, Italy
Level Contributor
352 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
3 of 5 stars Reviewed October 27, 2013

The hotel is very new, rooms are comfortable and big. The location is ok but not in city centre, that is reachable by taxi in aout 10 minutes.
If you don't like central Amsterdam hotels this can be a good choice but prices sare quite high.
I found really bad tha charge of 25 euro per day for internet!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Corrado R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 29, 2013
Dear Corrado R,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are happy to hear that you found our rooms comfortable and the Hilton Amsterdam was able to cater to all your needs. It is our pleasure to know that you had a good stay at the Hilton Amsterdam and most of our facilities and services met your approval.

Regarding the internet policy in the Hilton Amsterdam, please be advised that free Wi-Fi internet is available in all public areas of the hotel.

The Hilton Amsterdam is located in the residential South of Amsterdam surrounded by many attractions such as the Vondel Park, Museum Plein, Concert hall and exclusive shopping streets. All these attractions are at walking distance from the hotel.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania, USA
Level Contributor
626 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
4 of 5 stars Reviewed October 27, 2013 via mobile

The Van Gough room was nicely painted and truly unique. The staff was top notch and the location is perfect - a quiet neighborhood but close to everything.

TIP: bring a flashlight and open the curtains, the room is dark!

Stayed October 2013, traveled on business
Helpful?
Thank CuriousTravelerRadio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 28, 2013
Dear CuriousTravelerRadio,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are happy to hear that you enjoyed our Van Gogh room and that the Hilton Amsterdam was able to cater to all your needs. Thank you for your kind words towards our team members; we will definitely share your comments with them.

The Hilton Amsterdam is located in the residential South of Amsterdam surrounded by many attractions such as the Vondel Park, Museum Plein, Concert hall and exclusive shopping streets. All these attractions are at walking distance from the hotel.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Amsterdam

Property: Hilton Amsterdam
Address: Apollolaan 138, 1077 BG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Family Hotel in Amsterdam
#35 Luxury Hotel in Amsterdam
#41 Business Hotel in Amsterdam
#43 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Amsterdam 5*
Number of rooms: 271
Official Description (provided by the hotel):
Discover the Hilton Amsterdam hotel, famous for John Lennon and Yoko Ono's 1969 'bed-in for peace.' An ideal base for exploring the city, this Amsterdam, Netherlands hotel boasts easy access to some of the most exclusive shopping streets, traditional cafes and famous local attractions. Take advantage of the hotel's proximity to Amsterdam's main business district. Host your conference or executive meeting in one of 21 versatile meeting rooms and relax while professional planners take care of the details. Stay productive with modern equipment in the business center and enjoy WiFi throughout the hotel. Unwind in a spacious and contemporary guest room or upgrade to an Executive room and enjoy exclusive access to the stylish Executive Lounge, offering complimentary refreshments and a 360-degree view across Amsterdam's spectacular skyline. Relax with a massage in this Amsterdam hotel's health club featuring a sauna, steam room, whirlpool, and solarium. Re-energize in the fitness center with the latest modern equipment. Admire stunning views of Amsterdam's renowned canals and unwind with a local beer in Half Moon Lounge, with style based on designs by Ralph Lauren. Enjoy elegance and experience while dining on innovative Italian cuisine in the award-winning Roberto's Restaurant. ... more   less 
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Also Known As:
Hilton Amsterdam Hotel Amsterdam
Hilton International Amsterdam
Amsterdam Hilton International

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