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Hilton Amsterdam
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Savings alert! 22% below average rates

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Reviews (3,223)
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All reviewsthe executive loungejohn lennonhalf moon loungediamond memberonocanal viewcity centreresidential areaminute walkquiet locationtop floorjunior suitewonderful hotelvan gogh museumtram stopmuseum quarterpublic transport
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Reviewed October 4, 2013

38e your breakfast at your room for a really bad experience. Buffet is absolutely normal while we could expect something better for the price. 17.5e per day for the gym. really not deserve 5 stars. dont go there it is really too expensive for the quality provided.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Abdelaziz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded October 7, 2013

Dear Abdelaziz,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We regret to read that your stay with the Hilton Amsterdam did not meet your expectations and for any inconvenience caused to you we would like to offer our sincere apologies.

We would like to point out that our prices are conform prices of similar properties in Amsterdam, however do take your comments very seriously and have discussed them within our team for future pricing decisions.

Thank you for choosing the Hilton Amsterdam and we hope to be able to welcome you back again in the near future.

Yours sincerely,

Roberto Payer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

This is a older hotel, but was one of our favorites during a 3 week vacation. We used the exuc. club and thought the attention and food was supreme. We rode bikes through the parks and found the location to be very good for us.

Room Tip: We had a canal view room and would not have found it as good if we didn't use the club floor.
  • Stayed: August 2013, traveled as a couple
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Thank playridebikehike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded October 7, 2013

Dear Playridebikehike,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are delighted to read that our services and facilities met your approval and you had a pleasant stay at the Hilton Amsterdam. Thank you for your compliments regarding our team members, especially the Executive Lounge team, we will definitely share all your positive comments with them.

Our Executive Lounge is a perfect place to work and relax providing a breathtaking 360o view to the Amsterdam city and also offers private check-in and check-out services as well as drinks and hot and cold snacks for breakfast, lunch and dinner.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

With a room on the top floor overlooking a canal, this was a wonderful four nights in Amsterdam. Walking distance to two different tram lines, excellent breakfast and great exec. lounge, we truly enjoyed our stay. Especially remarkable was a wonderful concierge, Gio. The rest of the staff were fine, but Gio was outstanding. He knows the city so well and had phenomenal recommendations. He is a huge asset to this property,

Room Tip: A canal view room on a top floor is your best bet.
  • Stayed: September 2013, traveled as a couple
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Thank KJ39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded October 4, 2013

Dear KJ39,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are delighted to read that our services and facilities met your approval and you had a pleasant stay at the Hilton Amsterdam. Thank you for your compliments regarding our team members, especially our concierge Gio, we will definitely share all your positive comments with them.

Our breakfast is served every morning in our award winning Roberto’s Restaurant from 7.00 – 10.30 hrs on weekdays and 7.00 – 11.00 hrs on weekends. The buffet includes an extensive selection of hot and cold items with local, regional and international options.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

If you are after the busy Amsterdam experience, Hilton Amsterdam is not for you.

If you are after a quieter experience in a more mature are, with a10-15 minute walk through Vondelpark to the hustle and bustle, with well appointed rooms and good service, Hilton is spot on the mark.

I've stayed 3 or 4 times at this hotel and, subject to my purpose for going, it is my preferred location.

  • Stayed: May 2013, traveled on business
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Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded October 3, 2013

Dear Andrew D,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are happy to hear that you found our rooms comfortable and the Hilton Amsterdam was able to cater to all your needs.

The location of the Hilton Amsterdam makes it a great starting point to visit many of the main attractions the city has to offer. It is located in the residential South of Amsterdam surrounded by many attractions such as the Vondel Park, Museum Square, Concert Hall and exclusive shopping streets. These attractions are all at walking distance from the hotel.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

Furnishing was a little older and dated but clean. Room was reasonable size but cupboard was very small. Towels and bath robe a little old but clean. Plug points in the right places for work at the desk but the wifi was a big let down. Was there for 6 nights for a conference. Wifi was terribly ineffective in my room, conference room and elsewhere in the hotel. This was bad as this was a business trip and I needed the connectivity to my work and office half the world away. Had to run down to the biz centre to use one of the 3 desktops. The usage was free though. Breakfast was reasonable. You get to ask for your choice of eggs and the wait staff brought orange juice to the table and reasonable friendly. Had a good view of the garden and canal behind which was nice. Located near tram lines (abt 5-10 mins walk) which led to town centre in less than 15 mins. Staff all around were quite friendly. Didn't enjoy my dinner at Roberto's. Waited quite some time for someone to greet me and when a staff did see me, just went on by! Pasta was very very salty. For almost €50 for 1 pasta and a drink, not impressed. They charged €17.50 per entry per day for the gym!

Room Tip: Ask for a room facing the canal
  • Stayed: September 2013, traveled on business
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Thank suetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this reviewResponded October 2, 2013

Dear Suetz,

Thank you for taking the time to write a review of Hilton Amsterdam on Tripadvisor.

We are happy to read that most of our services and facilities met your approval. Thank you for your kind words toward our team members; we will share all your positive comments with the team.

We apologize for any inconvenience you may have experienced due to the Wi-Fi connection. We take your comments very seriously and have passed them to our Technical department to ensure that this does not reoccur in the future.

We would like to offer our sincere apologies for your experience in Roberto’s Restaurant. We regret to read that you were not satisfied with the service and food level and we have meanwhile briefed both kitchen and service teams to prevent this from happening again in the future.

All guest feedback is of true importance to us as it allows us to constantly improve the level of service we offer to all our guests.

The location of the Hilton Amsterdam makes it a great starting point to visit many of the main attractions the city has to offer. It is located in the residential South of Amsterdam surrounded by many attractions such as the Vondel Park, Museum Square, Concert Hall and exclusive shopping streets. These attractions are all at walking distance from the hotel.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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