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“Great hotel - annoying bar staff”

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Ramada Apollo Amsterdam Centre
Ranked #94 of 371 Hotels in Amsterdam
Certificate of Excellence
Reviewed November 13, 2013

Stayed at the Ramada for 3 days in mid November and it is an excellent hotel in a very convenient position. Room , views , reception, breakfast all very good .
Room was small but very well laid our , excellent en suite
Reception staff efficient and friendly
Breakfast plentiful and taty with lots of choice and the view amazing !
The only bad experience wa on the night we returned rain soaked for a drink in the bar after drying off. A very unfriendly woman asked if she " could help me" as I entered the bar area and told me the bar was "full" and there were "no seats" . We could see quite clearly there was plenty of room and I explained we did not need a seat to enjoy a drink so walked into the bar where there were tables and very large unoccupied areas ! This experience really ruined our day and surely this hotel needs to realise their customer service needs to extend to all areas.

Room Tip: Choose a room as high as possible !
  • Stayed: November 2013, traveled on business
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Thank steamboatglossop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imre H, General Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded November 14, 2013

Dear Steamboatglossop,

I really appreciate you taking the time to write a review about your stay in the Ramada Apollo Amsterdam Centre.

I´m very surprised with your experience in our restaurant. Thank you for bringing this to our attention, we will share your remarks in our management team and will certainly look into this unpleasant closure of your day.

Please do not hesitate to contact me in person if there is anything I can assist you with in the near future.

With kind regards,

Imre Heijboer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 13, 2013 via mobile

The sky bar is not all it's cracked up to be. Bar is good but restaurant is over priced. Chef obviously got a carbonater for his birthday, I got pea foam for amuse bouche, foam on top of my risotto then a meagre tasting carbonated cream which was labelled as ice cream. The rooms were fine but we stayed 3 nights and had 2 single beds with single duvets pushed together and the beds were never properly made by housekeeping. Just shaken out a bit. I've never experienced that before. Used cups and glasses weren't replaced and when we requested replacements we were told we could collect them from reception (ten floors down). I would be inclined to say book another hotel. Location was handy to catch a tram into town though.

  • Stayed: November 2013
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1  Thank sparklesandspangles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imre H, General Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded November 14, 2013

Dear Sparklesandspangles,

Thank you for taking the time to tell us about your stay at the Ramada Apollo Amsterdam Centre, but I was very disappointed to hear that your experience in the restaurant did not meet your expectations. The points you make regarding the cleanliness of your room is in contrast with the level of service you may expect from us. Please allow me to express my sincerest apologies.

We do hope you will give us a new chance during your next visit to Amsterdam so we can prove this was an incident, and I would appreciate hearing your remarks in person!

With kind regards,

Imre Heijboer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

Cracking hotel. Make sure you book in advance for the best deals. Cost 35 euros in a taxi from the airport and the tram number 13 serves the hotel really well. Definitely eat at Radijs nearby. The view for breakfast must be one of the best in Amsterdam from floor 17. It is a little crowded and they obviously take block bookings from chinese tour operators. I did find it a little random how Asian travellers had their own section for breakfasts. Staff were great and the selection of fresh tea was super. The luggage room has free lockers. Bed was comfy and room had a great view from floor 7

Room Tip: Go high!!!
  • Stayed: November 2013, traveled as a couple
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Thank bigmeads21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imre H, General Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded November 14, 2013

Dear bigmeads21,

I have just read your review of your stay in our hotel and would like to thank you for your kind and enthusiastic words. We are very happy to get 5 out of 5.

We do indeed offer a separate area for some of our guests. If you would like to receive more information about this, please do not hesitate to contact me in person.

I do certainly hope to welcome you back in the near future. We will certainly do our outmost best to make this next stay even more memorable.


With kinds regards,

Imre Heijboer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

We found the hotel very comfortable, good value for money and the staff extremely helpful and courteous. Although the tram goes from almost outside the hotel to the city centre we very much enjoyed walking in either down the interesting main road or slightly less directly via parks and the more "suburban" canals - particularly good for reaching the museum quarter.
The breakfast room was crowded but the breakfasts very good and the views stunning. We also used the excellent hotel shuttle to and from the airport.
Strongly recommended for a short break stay

Room Tip: On the 14th floor we had good views and quiet
  • Stayed: November 2013, traveled as a couple
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1  Thank janandjohn76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imre H, General Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded November 14, 2013

Dear Janandjohn76,

Thank you very much for granting Ramada Apollo Amsterdam Centre 5 bullets! It is very important for a hotel to produce good reviews as people nowadays will check Tripadvisor first before booking a room.

I will certainly share your experience with all members of staff of the Ramada Apollo Amsterdam Centre.
It has been a pleasure to welcome you to Ramada Apollo Amsterdam Centre. I do hope to get the chance to welcome you again as our guest in the future!

With kind regards,

Imre Heijboer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013 via mobile

My boyfriend and I stayed here for 3 nights in early November and had a wonderful time.

Room was small but adequate for what we needed, we tended to use the hotel as a base and so didn't spend much time there. Spotlessly clean and a great shower!
Our room was on the 11th floor so we had an incredible view of the city, would recommend getting a room as high up as possible!

Breakfast is served until 10.30 on weekends which was great to be able to have a lie in! Plenty to choose from, traditional cold meat and cheese, pastries, cooked English breakfasts, smoothies and fruit. Restaurant was on the 17th floor so great to eat your breakfast with such an amazing view!

Staff were friendly and welcoming and did everything to make our stay comfortable, including borrowing us an umbrella in the rain!

There is a tram stop right outside the hotel which takes you direct into the heart of Amsterdam, which takes about 20mins. Found lots of people seemed to complain about this in the reviews, but we felt it was a nice introduction to seeing the city.

Recommendations of things to do:

The Heineken experience

Canal boat ride

Anne franks house

Would highly recommend getting an I Amsterdam card, (available from most tour shops) costs about 50 euro for 48 hours but includes entrance or discount to most of the museums and covers your tram tickets, it definitely saved us a lot of money, you'll need to go to about 4 museums to get your money's worth which is easily doable in 2 days.

A great stay - would definitely recommend!

Stayed: November 2013, traveled as a couple
1  Thank Rhian1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imre H, General Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded November 14, 2013

Dear Rhian1990,

Thank you so much for this wonderful review. I am very happy to read you enjoyed your stay in our hotel and had a good time in the city of Amsterdam.

Thank you for choosing our hotel! It’s great to read that you will return! That’s the biggest compliment we can get!

With kind regards,

Imre Heijboer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

I was on a business trip, and I always appreciate it extremely well if the basics are just good and fit for purpose.

And this hotel had that all well set up:
a big and long bed (1.80 wide and 2.2m long!!!)
nice shower and bathroom
stylish room

We had a business meeting as well, and the meeting room was really nice. Beverages and snack supplies were above expectations: fruit, juices, coffee, tea, sweets, cookies. Just very good.

The only remark I have for this hotel is: change the set-up of your breakfast area! The hotel was crowded with Chinese, and it was just chaos in the breakfast area. Getting your food (which was good) with people crowding the cramped space, walking back and forth, not clear where we they could sit, bumping in each other and so on. Please fix this, and everything is perfect.

Room Tip: I had room 909, and it was very very good.
  • Stayed: November 2013, traveled on business
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1  Thank Xaviera R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imre H, General Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded November 14, 2013
Google Translation

Geachte Xavreist,

Hartelijk dank voor het uw mooie woorden op Tripadvisor. Ik ben erg blij om te lezen dat uw verblijf goed is bevallen! Ik hoop dat wij u in de toekomst wederom mogen verwelkomen als onze gast!

Ik ben erg blij om te lezen dat u zo heeft genoten van uw verblijf. Uw aanbevelingen over onze mogelijkheden zijn geweldig en zullen dan ook zeker besproken worden! Ik zal uw ervaringen met trots met mijn gehele team delen en hoop u nogmaals te mogen begroeten als onze gast!

Met vriendelijke groet,

Imre Heijboer
Hotel Manager

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Reviewed November 6, 2013 via mobile

We stayed here for 4 nights and we loved it. The front office staff were very friendly (Annick and Sander) and the room was modern, spacious and had the full facilities. The view from the 17th floor is beautiful and there is a lovely park next to the hotel. The hotel is an easy 15-minute (sometimes 20 if traffic is not the best) tram ride from the city and the tram stop is just behind the hotel. The hotel also offers shuttle service to the airport for a reasonable cost of eur5 pp - the driver was accommodating and friendly. We'd stay here again for sure if we were to come back to Amsterdam. Recommended!

Stayed: October 2013, traveled as a couple
4  Thank johanngan82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imre H, General Manager at Ramada Apollo Amsterdam Centre, responded to this reviewResponded November 14, 2013

Dear Johangan82

Thank you so much for this wonderful review. I am very happy to read you enjoyed your stay in our hotel and had a good time in the city of Amsterdam.

In addition we would like to express our gratitude for complementing our staff. It is our passion to deliver the best possible service every day again and guest compliments are the best motivation to strive to improve continuously.

I would like to take this opportunity to thank you once again for your comments and look forward to welcoming you back in the nearest future.
With kind regards,

Imre Heijboer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Apollo Amsterdam Centre

Address: Staalmeesterslaan 410, 1057 PH Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #94 of 371 Hotels in Amsterdam
Price Range: $105 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Apollo Amsterdam Centre 4*
Number of rooms: 446
Official Description (provided by the hotel):
Ramada Apollo Amsterdam Centre. It's impossible to imagine Amsterdam-West without us. Our top floors provide you with the best view over the entire city. From Floor17, our renowned restaurant and skybar, the view is perhaps even better. Why not climb the stairs to our Rooftop Bar and drink a cocktail while enjoying compelling views of Amsterdam? You work hard and you are looking for a meeting room on the 17th floor, with a spectacular view of Amsterdam. Sports enthusiast? For you, we have a 24-hour fitness suite and boot camp sessions. Why not challenge us with your requirements? Our hotel is located right next to the Rembrandtpark and the A10 ring road. If you are using public transport, this will take you from the hotel to the centre of Amsterdam in just 15 minutes. Our shuttle bus will take you to Schiphol Airport in 20 minutes. ... more   less 
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