I had booked the Rembrandt suite many months ago as a surprise romantic trip for my partners birthday.
A week before we were due to stay there the owners contacted me to let me know that major construction works were taking place outside the hotel, and crucially were going to be taking place throughout two of the nights we were due to be there. (Talk about bad luck.) As we had the only street facing suite they offered me the option of cancelling without charge.
I did take them up (somewhat guiltily) on this offer as I really wanted the trip to be special for my partner, and not spoiled by noise and dust.
I wanted to mention this exceptional customer service on Tripadvisor, as it really is very rare these days. On my next visit to Amsterdam I will definitely stay here as I know we will be very well looked after.
- Official Description (provided by the hotel):
- The Museum Suites boutique hotel offers luxury rooms in a nineteenth-century mansion boasting historic links with the Rijksmuseum. Because of this ‘museum connection’, each of the hotel’s four spacious suites been inspired by a different Dutch painter, giving them a unique character and style. Museum Suites is situated in the cultural heart of the city, on the edge of the historic centre, a stone’s throw away from the popular Vondel Park and within walking distance of Amsterdam’s most fashionable shopping streets and main cultural venues, such as the Concertgebouw and the large national museums (Stedelijk, Van Gogh, Rijksmuseum). By offering you elegance, comfort, privacy and personal attention we aim to make your stay with us a highly enjoyable experience ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Odigeo and Travelocity so you can book your Museum Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.