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“Dissapointing”

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Hampshire Hotel - The Manor Amsterdam
Ranked #54 of 367 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dissapointing”
Reviewed February 4, 2014

The hotel and staff were lovely. I was there for a birthday weekend with my partner and they were kind enough to offer a free upgrade to a deluxe room and a complimentary drink at the bar during our stay . The tram from central station stops right outside the hotel. The dissapointing thing is we had booked a double bed however as lastminute are contracted for double or twin we were given two single beds pushed together causing quite an uncomfortable night sleep. Furthermore we were not advised of this apon check in. Whilst checking out I noticed another couple complaining about the same issue. Looks as though this could be a regular problem and id reccommended requesting a double upon booking and check once ur there as it isnt garenteed.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TRU_REVUU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire C, General Manager at Hampshire Hotel - The Manor Amsterdam, responded to this review, February 5, 2014
Thank you very much for taking the time in sharing your experience with us. Is is only through guest comments such as yours that we can constantly improve our service and standards. Double beds are a request, we have a certain amount of rooms with a double bed, please let us know in advance, we will try to accomodate the request as much as possible.
I do hope this will not deter you from visiting the Manor Hotel in the near future.
kind regards, Claire van Campen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Leiden, The Netherlands
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 4, 2014

We've chosen to stay in this hotel because of its vicinity to the Hospital OLVG where a family member had to undergo surgery, so our stay was not really for fun. However, this beautiful building with a lot of history and personality of his own, the super comfy bed in a modern room, the superfriendly service from all the personel of the hotel and restaurant made our stay much better than we had expected. The "More than Welcome" slogan definitely applied to our stay. We will always choose this venue for future stays in Amsterdam.

Room Tip: Our room faced the quiet garden on the back of the hotel. It was beautiful to let the sun in every m...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eisenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire C, General Manager at Hampshire Hotel - The Manor Amsterdam, responded to this review, February 5, 2014
Thank you for your visit to our hotel and ofcourse for leaving this pleasant review. We hope to welcome you again soon in better circumstances!

Best regards,
Claire van Campen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed February 3, 2014 via mobile

We had a great stay and would return again. Staff were friendly, professional and helpful and the room was clean. We asked for extra coffee a few times and more always appeared. Room rate was good, but 331 had no view to speak of. Any view at all would have earned the fifth star.

Stayed January 2014, traveled as a couple
Helpful?
Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire C, General Manager at Hampshire Hotel - The Manor Amsterdam, responded to this review, February 5, 2014
Thank you for your visit to our hotel and ofcourse for leaving this pleasant review. We hope to welcome you again!

Best regards,
Claire van Campen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aachen, Germany
Level 6 Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 30, 2014

My wife and I chose this hotel based on other reviews and location to the Train Station and the public transportation (Tram) directly in front of the hotel. Easy access to Dam Square and Centraal Station. Our room was clean, spacious and comfortable. We were directly above the enterance and was concerned about street noise but were surprised that we never noticed and loud or annoying noises. The Blackout curtain was a plus to keep the light and sound to a minimum. The Staff were friendly and helpful. We were offered a discounted price if we purchsed breakfast at check in. We opted to purchase and we were pleased with the quality and choices. We ordered room service and our meal was excellent and well prepared and presentation was nice. We enjoyed our stay in this well maintained hotel and would recommend without hesitation to any looking for these qualities.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wayne I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire C, General Manager at Hampshire Hotel - The Manor Amsterdam, responded to this review, February 5, 2014
Thank you very much for taking the time in sharing your experience with us. We look forward to welcoming you back in the future. kind regards Claire van Campen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2014

I stayed at this hotel with my boyfriend over New Year. The hotel is lovely and modern, the room was clean and the beds were comfy. Staff were polite but not very chatty. As soon as we arrived, we were asked to pay a city tax of €28 plus a deposit of €50. There are two lovely cafes just along from the hotel, Caffe Milo and Caffe Kuijper. On our first night we went for dinner at Caffe Milo, the food was delicious and drinks were so much cheaper than in the centre of Amsterdam. Both are lovely for breakfast too and much cheaper than the hotel. Would definitely recommend! We made the mistake of ordering breakfast at the Hotel and it was cold, very disappointing and €17 each! Not worth the money at all. There are several tram lines outside of the hotel, Tram 9 takes you straight to Dam Square and Centraal Station which was really handy. It was worth it being a little bit further out but it only takes 10 minutes on the tram until you're in the centre of Amsterdam.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire C, General Manager at Hampshire Hotel - The Manor Amsterdam, responded to this review, January 26, 2014
Thank you for taking the time in writing a review. I'm very sorry to hear that your expectation didn't match the reality.
Sorry to read that the breakfast served was not what you would expect from a 4 star hotel. With your input we can improve ourselves. I hope I may welcome you again so you can experience that we will do anything to give you a pleasant stay.


Could you contact me to discuss a proper solution for the caused inconvenience?

Best regards,
Claire van Campen
c.vancampen@hampshire-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 22, 2014

really nice hotel. i loved the location and the building.
beautiful room and really kind people. never been to the internal restaurant but it seems a really good one. I recommend this hotel to everyone.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampshire Hotels

Helpful?
Thank icip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire C, General Manager at Hampshire Hotel - The Manor Amsterdam, responded to this review, January 26, 2014
Thank you for your visit to our hotel and ofcourse for leaving this pleasant review. We hope to welcome you back again soon!

Best regards,
Claire van Campen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva
Level 6 Contributor
150 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed January 13, 2014

I went there with my partner for a long week end and I took this hotel because it wasn’t in the centre, but it wasn’t so far, and it looked like a nice non-standard place.

I will start with the negative points:

First of all, the entrance: why there is a dressed table right in the entrance, which no one ever used? It’s just to say “hey, we have a restaurant”? I entered the hotel and I was already a little bit lost.

Then, the reception. I don’t know why you decided to have them like supermarket desks, but it’s a choice, and it doesn’t matter. But I had to wait, and too much, and then had a receptionist that wasn’t smiling at all … this is important for me, and it wasn’t a good start.

Property: the room was quite clean, except the fact that I found a hair in the bathroom wall near the toilet.. but the corridor to arrive in the room was terrible. Black stains everywhere, and not recent. I would heartily suggest to change the carpeting (also because the theme is awful).

In the end, the breakfast. Very well presented, large choice, ham, cheese, eggs, fruits but… 17euro?? Are you serious?? I had it once, then for 5euro I had every day a very good breakfast 50 metres from the hotel.

Positive points: very good position. There is a tram stop right in front of the hotel, and it goes directly to the centre. The bed is very comfy and the room is big enough…

Anyway, I would not suggest this hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheBackpackGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire C, General Manager at Hampshire Hotel - The Manor Amsterdam, responded to this review, January 26, 2014
Thank you for taking the time in wrting a review.I'm very sorry to hear that we did not meer your expectations.
With your input we can improve ourselves. I hope I may welcome you again so you can experience that we will do anything to give you a pleasant stay.


Could you contact me to discuss a proper solution for the caused inconvenience?

Best regards,
Claire van Campen
c.vancampen@hampshire-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampshire Hotel - The Manor Amsterdam

Property: Hampshire Hotel - The Manor Amsterdam
Address: Linneausstraat 89, 1093 EK Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #54 of 367 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hampshire Hotel - The Manor Amsterdam 4*
Number of rooms: 125
Official Description (provided by the hotel):
The Hampshire Hotel - The Manor Amsterdam is situated in a unique building in Amsterdam-Oost: the former Burgerziekenhuis (hospital). This historic building on the Linnaeusstraat was renovated in 2011 into a trendy hotel with luxury rooms and its own Italian restaurant, Enoteca. The hotel is easy to reach by car or public transport. And by tram, bus or bike, you’ll be right in the centre of the city in 7 minutes. ... more   less 
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