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DoubleTree by Hilton Hotel Amsterdam Centraal Station
Ranked #58 of 364 Hotels in Amsterdam
Certificate of Excellence
Sydney, Australia
1 review
“Hit and miss”
3 of 5 bubbles Reviewed February 24, 2013

While the hotel has a very good location, with easy access from the station, we found that the standards at the hotel hit and miss. Our first stay, the quality and eye to detail was good, but for our second trip, just a little over a week later was hit and miss. The cleaning was average, with sticky finger marks on light switches, greasy smudges all over the the window, forgetfulness in restocking tissues (even though it was very obvious that the container was empty) and food of inconsistent quality. The food we have found not of a standard that goes with the Hilton name. While breakfast buffet is one that has a good range and choice, more often than not the food that is supposed to be hot is lukewarm at best. The bar menu has promise, but again food that should be hot is only just warm, and we found the same with room service. The hotel is in need of a good solid stable of classic menu options, bar bistro food or cafe options, sandwiches, pizza, fish, steak, pastas, stew, soups, curries. There are also few vegetarian options, which needs to be resolved. Not everyone likes complex food, and the hotel would benefit from high quality classics. While we found the staff friendly, and more than willing to help, and the location good, we would think twice. And finally, having travelled widely, when will hotels get the quality of the pillows sorted out? You would think that the Hilton would have decent pillows, but we found them either too hard, too lumpy, or way too soft.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, February 28, 2013
I'm very gratefull for your honest feedback and regret to read your second stay was not comparable with the level of service and quality experienced during your first stay. I wish however I would be able to show you that your fist experience is definitely more representative for our hotel. It would be extremely helpfull if you would send me a quick personal note with the details of your stay, so I can investigate the misses you have described. I do sincerely apologize.
With regards to pillows. Our sweatdreams program offers a wide range of different pillows, of all kinds and for all preferences.
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6,524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Largo, Florida
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

This Hotel is walking distance from the Train station and across the canal that has great restaurants. Staff were professional and extremely helpful. The metro, tram and buses are within walking distance. The rooms at the hotel were clean and On a larger scale than other European hotel rooms. I highly recommend that anyone visiting Amsterdam stay at this hotel.

Room Tip: The Hilton chain treats their Hilton Honors customers exceptionally well. I highly recommend you b...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ItalianTravelerLargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, February 28, 2013
Thank you very much for mentioning our central location, cleanliness. and profesionality of our team. I realize you had to invest time to share your experiences. It's highly appreciated.
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Bristol
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

Excellent hotel. Perfect location. Great views from the 11th floor. Room was clean, efficient and had everything you expect, though some was well hidden! :)

It's the staff that make it however, very friendly, courteous and professional. The room service had a 'light touch' which I prefer.

Highly recommend - oh and enjoy the cookie ;)

Room Tip: 11th floor - the best views and no train noise
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jph-halcyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, February 23, 2013
Thanks so much for your personal review and reccomendation. It means a lot to us!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 20, 2013

Went to amsterdam for my girlfriends birthday stayed for 3 nights in a junior queen suite . Room was perfect great view close to the station In fact the location was perfect. Hotel was clean staff excellent let us check in at 10 am which was great No noise from the trains at all but did have a city view . Beds comfy this hotel had no faults only thing is tryed to book again exactly the same but they wanted 160 pound more so didn't bother but will definitely be back later this year

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robbi33ngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, February 23, 2013
Extremely gratefull for your kind words and sharing your experiences on Tripadvisor. Looking forward to welcoming you back. The sooner you book, the better the deal will be.
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London, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 19, 2013 via mobile

The warm cookie at check-in is certainly something different and pleasant. The rooms are basic. There is an i-mac in the room which doubles up as a pc as well as tv. However I was surprised to see that their minibar is empty. They only stock it if you order a special "minibar package" which I think defeats the purpose of a minibar. The staff were excellent but the food in the restaurant was horrible. The breakfast,though, was very good but at EUR 24.5 is a bit more costly compared to similar other hotels in Amsterdam. What really sets it apart is the skytop bar on the 11th floor. It has an excellent atmosphere and provides a very nice view of the city. It's ideal for winding down at the end of the day.The location is also an added advantage. It is just a five minute walk from the station. I'll be staying there once again on my next trip in March.

Stayed February 2013, traveled on business
Helpful?
Thank Rajarshi_Sen_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, February 20, 2013
Thank you for awarding us four stars and sharing your experiences. Minibars in our standard rooms are indeed filled upon request with a wide range of packages, due to the fact that many of our guests prefer to use the minibar as a little fridge. Our executive rooms however come with free breakfast and free (filled) minibar, so you might want to consider for your next stay. Regarding the restaurant food, we work with only fresh products of the highest quality so would be great to discuss your feedback into more detail, especially if we have made mistakes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 18, 2013

My boyfriend booked Doubletree for our first holiday together and I was impressed with the hotel, very modern and stylish. the hotel was in an excellent location, walking distance from the central train station (though u have to be extra careful and vigilant of cyclist whizzing past you from every direction). staff in the reception were very helpful and friendly, the free cookie was divine :) melts in your mouth. the room was modern and nicely presented. the apple tv/ computer was a bonus and made my boyfriend very happy. the bed was comfortable for a very good night sleep, there was no problem with noise coming from the hallway or the rooms next door. the breakfast buffet provided such good choices of pastry, cereals and hot foods. the late check out for 10 euros was really affordable and convenient because we manage to squeeze in more sight seeing time. during check out, i had to buy a tin full of cookies to take home and was given an extra one so i was very happy.
overall, this hotel was impressive, comfortable and good value for money. the staff were very efficient, friendly and helpful. i would like to stay here again and will be telling friends about it.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HadijaKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, February 20, 2013
It's so nice to read we have been able to make a special occasion even more special ;-) Appreciate your kind review and recommendations. And, feel free to let me know when you run out of cookies... We like to keep those tins filled.
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Nairobi, Kenya
Level Contributor
168 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 bubbles Reviewed February 18, 2013

Decent accomodation in the center of Amsterdam. Location is convenient, though not so eye catching. Only exception the skylounge on the 11th floor which has a nice view. Rooms are clean and comfortable; maybe just a little small and poorly illuminated.

Room Tip: do not get a room facing the station or you will get a lot of noise. Also many rooms face internally...
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  • Stayed February 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vitt71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, February 20, 2013
Thank you for your suggestion about lighting, would you be able to explain in more detail how we can improve the lighting in our rooms. Is there a specific area which you found not illuminated enough?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Property: DoubleTree by Hilton Hotel Amsterdam Centraal Station
Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #58 of 364 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Number of rooms: 557
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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