While the hotel has a very good location, with easy access from the station, we found that the standards at the hotel hit and miss. Our first stay, the quality and eye to detail was good, but for our second trip, just a little over a week later was hit and miss. The cleaning was average, with sticky finger marks on light switches, greasy smudges all over the the window, forgetfulness in restocking tissues (even though it was very obvious that the container was empty) and food of inconsistent quality. The food we have found not of a standard that goes with the Hilton name. While breakfast buffet is one that has a good range and choice, more often than not the food that is supposed to be hot is lukewarm at best. The bar menu has promise, but again food that should be hot is only just warm, and we found the same with room service. The hotel is in need of a good solid stable of classic menu options, bar bistro food or cafe options, sandwiches, pizza, fish, steak, pastas, stew, soups, curries. There are also few vegetarian options, which needs to be resolved. Not everyone likes complex food, and the hotel would benefit from high quality classics. While we found the staff friendly, and more than willing to help, and the location good, we would think twice. And finally, having travelled widely, when will hotels get the quality of the pillows sorted out? You would think that the Hilton would have decent pillows, but we found them either too hard, too lumpy, or way too soft.
- Official Description (provided by the hotel):
- Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more less
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