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InterContinental Amstel Amsterdam
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Savings alert! 16% below average rates

The price you found is 16% lower than this hotel's average rate of $273/night.

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Reviewed September 25, 2013

A couple of days to revisit Amsterdam and a stay in the "Amstel" Hotel. Rooms top quality but the staff were even better. Nothing was any trouble and the trip on the Hotel boat with Captain Bart was well worth the experience. Will return again without a doubt. One of the best Intercontinental Hotels we have stayed in.

Room Tip: Second floor overlooking the river is good.
  • Stayed: September 2013, traveled as a couple
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1  Thank bill_maxwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 27, 2013

Dear guest,

Thank you so much for your nice review on our hotel. We really appreciate your effort. I will pass your compliments through to our staff, providing high standard service is something we really take pride in. Also good to hear that you enjoyed your boat trip, in my opinion, it is one of the best ways to explore Amsterdam. Thank you again for you compliments and we are all looking forward to welcome you again in Amsterdam. In the meantime please let me know whenever we can be of any service to you.

Kind regards,
Anita Bos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

What a gorgeous hotel! Anyone who isn't taken aback by the fantastic interior architecture is jaded indeed. Truly glorious. Does the place need some TLC - yes. In out suite, the wallpaper was lifting on the bed well and the carpeting looked about a year away from needing to be changed. It's a huge hotel and I'm sure it must take a lot to keep up with the maintenance. But our room was probably double the size of the room we came from in Barcelona (in an equally impressive hotel) and I have to say, I loved having so much more space. La Rive and the Brasserie we spectacular. I loved the juxtaposition of the high modern bar against the gracious 19th century hotel! I would re-visit in a minute.

Room Tip: If you can afford it. get a room overlooking the canal!
  • Stayed: September 2013, traveled as a couple
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Thank KEinSF01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 24, 2013

Dear guest,

Thank you so much for taking the time to write such a nice review of our hotel, we really appreciate it. It is a great pleasure to learn that you enjoyed a truly remarkable stay. I am also happy to hear that you enjoyed the space of our rooms, it is something we are really proud of. With our new A bar we indeed have tried to give a modern touch to the hotel, the grand Dutch residence of Amsterdam. Again thank you for your compliments and we all hope we may welcome you again in Amsterdam. In the meantime please let me know whenever we can be of any service to you.

Sincerely,
Anita Bos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

The InterContinental Amstel is a beautiful hotel. We have stayed at some of the finest hotels and resorts around the world and the Amstel fell short of our expectations for a hotel with the InterContinental brand name. We emailed the hotel to inform them that we would be arriving very early - understanding that there may not be a room ready but requesting any information in advance that may be helpful. We never had a reply. When we arrived we were told our room was not available - and the only option was another room over 200 euros more expensive. We understood that our room may not be ready but we were frustrated that no one every replied to us. The room was very nice, charming and large. However, the bowl of fruit was molded and remained unchanged for two days. I discovered the mold AFTER eating a piece of molded fruit. The night before we left we arrived at one of the bars. We were told it was not serving food but the bartender kindly escorted us to the other side of the hotel and said he would have a colleague serve us. We waited several minutes and when we were finally greeted the young man told us that food was not being served. We explained that the other bartender brought us there so that we could eat, saying that food was available at that location. We weren't upset - just hungry. He kindly took the initiative to assist us and informed us after taking drink orders that another colleague would take our food order. The other colleague never showed up (she was working the bar inside and was irritated and stated that "we don't serve food here now"). The second young man that assisted us and offered a food menu even though the section was no longer serving and he was very kind - and apologized profusely that the female bar attendant never showed up to take our order. Our evening ended well and the young man comped our first drinks. This was not something we asked for but it was a very nice gesture. On a good note, Minori in the spa/fitness facility was wonderful - she had impeccable service skills that were appreciated. All in all, the staff was very kind. The problem seemed to be that the entire staff didn't seem to share the same level of customer service or concern. This was noted in our different staff interactions. Considering the cost of our stay we felt that the value was certainly not there. Sad - because the hotel is beautiful and in a beautiful location.

Room Tip: Rooms are decorated in a more classical style, antiques. If you want a contemporary feel hotel this is not it. But our room was beautiful and comfortable. However, the indoor pool was beautiful with a great relaxation area. VERY small fitness facility - but clean and adequate.
  • Stayed: September 2013, traveled as a couple
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Thank feetNflight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 17, 2013

Dear guest,

Thank you very much for your tripadvisor review on your stay. Our goal is to deliver the perfect service and we all very much regret that we did not succeed. I offer you my sincere apologies for the inconvenience caused.
We appreciate your feedback and will discuss them with all departments involved to make sure that this will not happen again in the future. Please also contact me at Amstel@ihg.com so we can discuss any additional details regarding your stay. This would be very much appreciated by me. Finally Midori thanks you for your nice compliment. I hope we will be in contact soon.
Sincerely
Anita Bos
General Manager

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Reviewed September 7, 2013

Overall, this is probably the best hotel we have ever stayed in.
The hotel occupies a great location on the banks of the river. With tram and metro stops within 100 yards there is easy access to the main tourist areas if you don't want a 15-20 minute walk.
The moment we walked in we were checked in very promptly by the very friendly receptionist. We were offered a glass of wine and then escorted to our fabulous room by the same lady. The quality of the bedroom and bathroom was superb. The swimming pool,health club etc is very nice and leads onto a lovely sun terrace with sun beds and complimentary tea , coffee, newspapers etc
Every member of staff was very friendly,helpful and professional. They all offered excellent service without being over bearing.
I am a platinum points holder so we were upgraded and probably wouldn't have stayed in an expensive hotel such as this without the benefit of the points. The only slight negative that I would comment on is the quality of food in the brasserie for the price charged. The main course which cost 27 euros, consisted of a fairly small piece of luke warm cod on some peppers and tomato. A bottle of water with the meal cost 8.50 euros. This comment with regards to the food did not detract from the overall enjoyment of our stay and would certainly love to return in the future.

Room Tip: Try and upgrade to a river view room as the outlook is fabulous and very sunny.
  • Stayed: August 2013, traveled as a couple
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Thank Daydreamer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 10, 2013

Dear guest,

Thank you so much for your review. It is a great pleasure to read that enjoyed your stay with us. Also it is wonderful that you feel you received attentive service. It’s something our staff takes great pride in. I will pass your compliments on to them. Next time you decide to stay in Amsterdam please inform me through Amstel@ihg.com. It will be my pleasure to arrange a room with a view on the Amstel River for you. Again thank you for your compliments and we all hope we may welcome you again in Amsterdam.

Sincerely
Anita Bos
General Manager

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Reviewed September 6, 2013

Splendid experience. The service is just perfect, the staff is courteous and very professional. The hotel is splendid, and the lounge with the terrasse is just great, We had a very nice drink on the terrasse along the river.. The hotel is also very well located, 10 mn walking distance from the city center...

  • Stayed: August 2013, traveled on business
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Thank francois111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 10, 2013

Dear guest,

We very much appreciate the fact that you took time to share your experiences with us. Thank you very much for your nice compliments, we will share them with our staff members involved. We are pleased to learn that your visit was a succes. Thank you again and we all are looking forward to welcome you back in Amsterdam.

Sincerely
Anita Bos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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