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Reviews (1,101)
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Reviewed September 5, 2013

My Husband and I arrived at the hotel to unfriendly front of desk manager who managed to bungle up the payment. We were then showed to our room which we did not reserve, my husband was promised another room on a different floor. We were not looking for problems as we had come to see our son. All I can say is upstairs the staff was very unfriendly but Downstairs at the restaurants they were very very friendly with fantastic service and fantastic food.
The new bar area was fabulous and great music. On the other hand the hotels exterior really needs a scrape down and paint. Our room was ok and not really worth the price we were paying.
They need to do those up as well "very musty". But we still enjoyed our stay.......

  • Stayed: August 2013, traveled as a couple
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1  Thank AndrewJanis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 10, 2013

First of all I would like to thank you for taking the time to put your review on tripadvisor, we really appreciate your effort. I regret to hear of the disappointments experienced during your stay. I do hope that we were informed of your difficulties and given the opportunity to find a solution for you. Our goal is to deliver the perfect service and we all very much regret that we did not succeed. We do hope to have the opportunity to welcome you back to our hotel in the future.

Sincerely
Anita Bos
General Manager

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Reviewed September 4, 2013

What a beautiful city and a beautiful hotel. It's a great walkable city and everything is at your fingertips. The hotel was amazing and overlooks the canal. Service and food was really good. Don't forget to try the pancakes.

We just missed the tulips in early June, I would recommend visiting in late April or early May so you can see all of the beautiful flowers in the parks and gardens.

Room Tip: Ask for a room overlooking the canal.
  • Stayed: June 2013, traveled as a couple
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1  Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 10, 2013

Thank you so much for you nice review. It is a great pleasure to learn that your stay in Amsterdam was a great success and that you enjoyed the received service. I will pass your compliments to our staff members. We are looking forward to welcome you again in Amsterdam, hopefully you will be able to see the beauty of our parks and gardens next time!

Sincerely
Anita Bos
General Manager

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Reviewed September 3, 2013

Stunning location, exceptional service, beautiful place, top of the art service. If you are looking for something definitely problem free, this is the place you want to be.

Everything is perfect from the service to the food.

A must try also the SPA and the terrace bar over the Amstel

Room Tip: Soewhere where everybody would like to stay
  • Stayed: August 2013, traveled on business
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Thank manuelperrrotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 10, 2013

Thank you so much for your nice review of our hotel. We really appreciate the fact that you took the time to put your comment on tripadvisor. It is a great pleasure to read that you enjoyed your stay and that you received the high standard service we stand for. I will pass your compliments to our staff. We all hope we may welcome you again in Amsterdam.

Sincerely
Anita Bos
General Manager

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Reviewed September 2, 2013

Ask any Dutch local, and they will tell you that The Amstel is the Grande Dame of Amsterdam hotels. It is now, and always has been THE place to stay for Heads of State, celebrities, and discerning international travelers. We have been frequent guests for the past 17 years, and have come to regard it as our home away from home. It is sheer elegance - the rooms, service, spa and restaurants are world class. The lounge and canalside patio are simultaneously serene and hip. The Concierge staff is the gold standard in the city- highly knowledgeable, professional and welcoming. It is a true destination experience and a jewel not to be missed!

  • Stayed: May 2013, traveled with family
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1  Thank Pat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded September 3, 2013

Dear guest,

We highly appreciate the fact that you took the time to put your comment on tripadvisor. Many thanks for the nice compliments. We will pass it through to our staff members. We are really looking forward to welcome you again in your “home away from home”.

Sincerely,
Anita Bos
General Manager

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Reviewed August 12, 2013 via mobile

One of my favorite hotels in the world. Wonderful staff and service. Rooms are large and beautifully decorated with wonderful views of the river and city. Restaurant has excellent food and wait staff. As long as you don't mind the 10 minute walk into town this is the hotel to stay at. Being a little distance from downtown also makes it quieter and less crowded.

  • Stayed: August 2013
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1  Thank Jacqueline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this reviewResponded August 14, 2013

Dear guest,

Thank you so much for your nice review, we are very pleased to read that you enjoyed your
stay with us in Amsterdam! We also think that it has its benefits just to be a 10 minute walk away
from the buzzling city, every day we enjoy our beautiful view on the Amstel River! Hope to welcome you again soon!
Sincerely
Anita Bos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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