The hotel was perfect and exceeded every expectation my family and I had for our stay. I cannot highly enough recommend this hotel and my family and I will be back to the Amstel.
We travel a lot, I have top-tier status with InterContinentals Loyalty Rewards program (RA). My family travels with me generally every other month or so - and I travel weekly. We have stayed at some of the finest hotels in the world. We have very high standards and expect a first class level of service. On this trip I had concerns about my reservation - and I emailed and called the hotel.
I recieved a quick response assuring me that everything would be perfect when I arrived. When I further inquired - I recieved a similiar guarantee. So far so good - there was a concern and the hotel handled it perfectly (this was at 10pm on a Saturday night). We arrive - very late (I think it was midnight when we got in from Cologne (where we had stayed at the InterContinental)). The check-in process was flawless in spite of my eariler concern and we very quickly wisked up to our room. From out of the cab to in the room took perhaps 5 minutes in total. I like this - it was late, we were all tired and staff made an effort to get us taken care of quickly in spite of my concern. They had anticipated my needs and exceeded my every expectation. I will always return to a hotel that has proved itself able to solve problems. My wife happened to mention to my son in passing we would look at the room service menu once we got settled in the room; the gentleman checking us into the hotel suddenly produces a menu and assists us with placing our order. Our food arrived within minutes.
The room was glorious, stunning views of the river and the city. It was spacious and comfortable. Truly elegant, never over the top - just first class. It is hard to know where to start the foyer was well sized, the living room was comfortable and the master bedroom sumptious, the bath was massive and the shower was powerful and refreshing.
Every detail down to the amenities exceeded our every expectation. Someone had even thought to place a third robe in the room for my son along with extra towels, etc...
Upon waking the following morning to glorious views we headed downstairs to speak with the concierge. He did not dissapoint. He built a tour for us, got us tickets and sent us on our way with the promise of a great meal arranged when we returned. After a wonderful but tiring day touring the city and museams we returned eager to see what awaited us.
Except we managed to collapse in our room...by the time we had showered and changed (and i snuck away for a quick moment in the spa and pool - which were great) - the concerige had gotten us new reservations. The meal was exactly what we asked for, great seafood - showcasing the best the Netherlands has to offer (the resturant was Bridges - amazing recommendation we would never have found as the resturant does not have a star (although if it doesn't get 2 in the next guide I'll be shocked)).
Everything was just better, cleaner, neater, easier than expected. The hotel is also physicall beautiful. My son described the hotel as,"German efficiency with smiles and kindness". I have to agree with him - everything ran perfectly, even our problems both the ones we knew about the ones the staff avoided by anticipating our needs before we ever thought of them (the extra robe, etc...) were excellent.
Is there a catch - yes. You pay for this. The hotel is great value for money if you have the money to spend on a hotel room. My feeling after reading some reviews is that folks were surprised by prices. At a hotel such as this, it's no business hotel with free breakfast, it is a very expensive hotel kept in immaculate shape and staffed by a stunningly professional and polite staff. These things cost money. The hotel is by no means cheap - but if you happy to spend $900 a night on a perfect hotel room (River View Executive Suite) - this is the place for you.
We loved everything about the hotel. We loved the mini-bar, the selections were perfect and if you wanted to actually mix a drink they had placed real botttles in the room, not those silly mini-bottles which contain barely enough liquor for a single short pour. The food was great, room service, etc...
This hotel was more than the sum of it's parts - after a long vacation touring Europe - the Amstel provided a respite for relaxation with calm tranquilty. We found it perfectly situation for us as we walked everywhere we went (except dinner - we were tired).
- Official Description (provided by the hotel):
- Since the day the doors opened in 1867, InterContinental Amstel Amsterdam has been revered the world over for its palatial grandeur and residential warmth. Located where the financial, cultural and shopping districts converge, the hotel is a short walk from the Rijksmuseum, Van Gogh Museum, Spiegelkwartier and the Royal Carré Theatre. The Anne Frank House and the 14th-century Begijnhof are easy to reach by public transport or taxi. ... more less
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- Also Known As:
- Intercontinental Amstel Amsterdam Hotel Amsterdam
- Intercontinental Amsterdam