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“Lovely redesigned hotel” 4 of 5 stars
Review of Canal House

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Canal House
Ranked #14 of 363 Hotels in Amsterdam
Certificate of Excellence
Orange, California
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Lovely redesigned hotel”
4 of 5 stars Reviewed January 6, 2012

We stayed in the Best room which was basically a canal view suite on the top floor.

First the downsides:
= The room is laid out quite strangely - very long.
= The drain in the shower was clogged, which for some reason I didn't complain about till our stay was half over. The room would fill with water every time we showered. Once I did mention something it was fixed straight away.
= The heating system was changed mid-week and we couldn't figure out how to heat the room properly (and neither could Housekeeping).
= The staff was nice, but far too apologetic. I would prefer something to be done rather than you just apologizing why it isn't being done.
= Very poor dinner service. Very expensive wines, uber fishy fish, and ridiculously undercooked beef. And nothing was even done to adjust the very expensive bill after we complained.

The upsides:
= The hotel is gorgeous!!
= Morning breakfast and restaurant area is perfect to wake up to. We were able to have breakfast brought to us one morning and it was the best.
= Room service was wonderful.
= Super comfy bed and fabulous canal views.
= Great turndown service with little snacks left every few nights.
= Communication with the hotel via email prior to our arrival was always prompt and thorough.
= The hotel is gorgeous!!

We visit Amsterdam every year and I think this is the newest and most modern hotel in the Jordaan. We are already planning on returning this year.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
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English first
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 30, 2011

Perhaps a rather broad and fastidious quest it were for a dwelling of three mere nights, but I wanted to veer away from the days of old - desiring something novel, something new. Still beset by ironies from the past, cheap hostels and cramped quarters have made their mark on my soul no doubt and are certainly absent of regret, but for me, opposing angles and fresh perspectives will always hold the highest regard. For all intents and purposes, isn’t that what travelling is all about, or should be? I was also meeting up with my girlfriend though whom I hadn’t seen in nearly three months, so that too had much to do with pursuing a change of scenery.

Nevertheless, there we were on a Monday afternoon in September still proudly wearing the effects of a long weekend in Munich (for the famed “Oktoberfest”). The relatively short trek from Centraal Station to the Canal House were broadcast aloud as the rolling suitcase trailing behind seemed to lose its footing over each and every swollen cleft in the pavement, and there were many. The entrance, a bit subtle and somewhat puzzling until the gothic-like sign above relieved any doubt. A few steps up and through the solid black door was a light-colored entryway with art wrapped in irregular-sized frames lining the walls. The first corner we came to revealed the bar, which also served as the front desk. A friendly woman was there to assist with check-in and then proceeded to escort us to the room which to my surprise was actually downstairs. I was certain that when I had made the reservations over a month earlier that we would be staying in a “Great Room” with a canal view, but it turned out that I was perfectly fine having misunderstood. What we were actually given was what appeared to be the only garden view room with direct access to the garden (Room #2), as well as a semi-private patio with a table and chairs, a perfect place to relax and unwind after a long day of exploring the city on foot. The room was exactly as shown on the website (http://www.canalhouse.nl/), orderly, comfortable, with an intriguingly romantic undertone. Though we didn’t actually spend much time at the hotel, and ate (breakfast) there only once, there wasn’t a single thing that I could even try to be critical about. The staff was exceptionally kind, considerate, and always willing to thoroughly answer any questions we had. On the morning of departure, General Manager Wessel Krauss was kind enough to offer his insight and make a few suggestions for our next stop, printing out detailed maps with phone numbers and even called to confirm our reservations in Brussels. He then took me a on a brief tour, explaining the history and future plans of the hotel. Clearly he was passionate about what he did and genuinely took pride to ensure that the experiences of all guests were positive.

Without question, I couldn’t be more satisfied and delighted with our short stay at the Canal House. To be so bold, I think writing a review about it over three months later is a testament that it left nothing but fond memories tucked into the sub-cockles (if you will) of my heart and mind. Like anyplace, surely someone along the way already has or someday will have something contrary to proclaim, but I imagine the odds of that here are fewer and further between. It truly is an ideal location too, within walking distance to everything (unless you despise walking), yet far enough away to feel less like a tourist and more like a local. Glancing at a map it could appear to some as being a little too far from certain places of interest, but maps as they do, sometimes tend to mislead. Everything is actually quite close, and Keizersgracht (the street which the Canal House is on) extends throughout the main “central” part of Amsterdam, so it’s rather simple to get back on track if you get lost.

Nonetheless, if you as well wish for something a little more tasteful and refined, yet low-key and practical (common qualities of most “boutique-style” hotels) and are prepared and able to pay the higher rates, I think it would suit you right to end the search here and reserve accordingly.

Cheers and safe travels to you.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank DylanJamesIckler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed December 11, 2011

A wonderful looking hotel in an excellent area. Much time and money has been spent making this a great looking hotel. I and 4 other friends decided to eat dinner there last week. As we arrived two Italian diners were complaining of the food but we remained to see for ourselves. We ordered our drinks and two courses. The starter arrived but they forgot one of our number and had to go away to re-order it from the kitchen. The Pate was tasteless according to one friend, but the others were satisfied with their food. We waited and waited for our next course and I could see that the waiters were tucking into our chips whilst they waited for the course to arrive. Really not good enough for a hotel of this supposed standard. I and my friends will not be going back - there are other equally good hotels near by in which to stay and eat in.

  • Stayed December 2011, traveled with friends
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank SeamusOL3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, OK
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 6, 2011

Great location, friendly staff, beautifully decorated and very comfortable. Even the breakfast was wonderful. This was my 4th time in Amsterdam and I would definitely stay in the Canal House again.

Room Tip: rooms are small, but it is Amsterdam...
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  • Stayed December 2011, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank kma1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 3, 2011

I came away with mixed feelings ...

We booked 2 rooms with canal views but ended up with NO view at all other than the walls of a light shaft about 1 meter away from the window.The windows only opened out about 10 cm which made the rooms very claustrophobic and the airco didn't work. The receptionist's rather displaced sense of humor certainly did not put a smile on our face when, pointing to the old black and white picture in the light shaft, she said: "But you do have a canal view!" Such behavior is quite disrespectful to guests paying 320€ (+tax) per room per night.
This issue was raised on our departure and we were offered the dinner we had on the night we dined in. The receptionist also apologized for her misplaced joke.

We had room 6 which could only be reached by walking through the open kitchen and room 19, reachable by a neck breaking winding staircase. Both are so called "better rooms". The rooms themselves were quite nice, excellent Vi-Spring mattresses and soft bed sheets, enough towels and a bathrobe. Both had open bathrooms & separate toilets, tiny basins, good shower... no privacy though!

The breakfast included in the price was a very meager buffet indeed: matured & young cheese slices (you'd expect more of a country known for its cheeses!) & some smoked ham, a selection of yoghurt, jam, bread, some danishes (if you were early enough to get some), cereal & fruit juice. Anything from the kitchen (eggs etc) was an extra charge.
The staff serving breakfast (with the exception of a helpful young man) was rather loud and not discrete at all. The lady cook who came to our table even made some lengthy remark about supplements she saw beside my plate!

So overall this is a very well located and beautiful boutique hotel but its standard unfortunately does not compare to its price!

  • Stayed November 2011, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Linne-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 29, 2011

We stayed for a week at the Canal House in November. We had a "great" room overlooking the garden on the third floor (#17-we asked for a canal view but were told it was unavailable) and my daughter had a "good" room also overlooking the back garden on the second floor (#10). They were both nice -- room 10 had a higher ceiling and original windows, while room 17 was larger.
The rooms were kind of dark, as the walls are essentially black, which got a little dreary in November. There aren't a lot of light fixtures, but there is a good reading light by the bed. There was supposed to be a ipod dock that was missing in room 17, but we didn't need it so didn't ask reception about it. The toiletries are very nice, although they only gave us one tiny bar of soap and never replaced it even after it got down to a tiny chip. It was hard to control the room temperature - either too cold or too hot.
We really liked the restaurant and ate dinner there twice. The breakfast buffet was a little small compared to other hotels we have stayed in. The only fruit is a kind of sad fruit salad, and eggs and smoked salmon cost extra. There were no pancakes or waffles to be had. The service was fast and friendly, and we felt comfortable and welcome.
We loved the bar and had drinks there most evenings.
The location is wonderful, away from some of the grunge of the downtown area. It's near the "9 streets" shopping area as well as the Jordaan which are fun places to walk and shop. There are a lot of wonderful restaurants within walking distance.
All in all we would stay at the canal house again.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank whylion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 29, 2011

Loved it completely. Found the staff very nice and we loved the building and feeling of the hotel - not too hotely. I´ve stayed in their other hotel in Paris which is a dream, L´Hotel in St Germain. It was great to see they have kept the character of the building and original features mixed with a very modern trendy makeover. Location is just as good as the reviews say, food was good and our room was very romantic...

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank wendy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canal House

Property: Canal House
Address: Keizersgracht 148, 1015 CX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Canal Ring (Grachtengordel)
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#10 Luxury Hotel in Amsterdam
#22 Romantic Hotel in Amsterdam
#24 Business Hotel in Amsterdam
#33 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Canal House 4*
Number of rooms: 23
Official Description (provided by the hotel):
Canal House offers boutique-style rooms in the Grachtengordel-West district, 290 yards from Westermarkt tram stop. This design hotel features free Wi-Fi and grounds with summer house for private meetings.The rooms at Canal House feature sumptuous decor with dark woods and luxurious fabrics. Each room has an open-plan layout and includes a flat-screen TV, minibar and work desk.The Amsterdam Tulip Museum and Anne Frank House are less than a 5-minute walk from Canal House. Amsterdam Central Train Station is less than a 15-minute walk away. ... more   less 
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Also Known As:
Canal Hotel Amsterdam
Canal House Amsterdam
Canal House Hotel Amsterdam

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