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Sofitel Legend The Grand Amsterdam
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Reviews (2,859)
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Reviewed July 21, 2014

My daughter and I spent 3 nights in this wonderful hotel. We chose the hotel based on the reviews it was given on Trip Advisor and it did not disappoint at all. The hotel is centrally located close to many attractions as well as a tram station. The staff and the service at the hotel was excellent. They are warm and friendly and very helpful in particular the concierge team, who gave us excellent advice about what to see and when to visit the museums. The hotel room, was very comfortable and the amenities in the room were a treat. The décor in the hotel itself is tasteful and was a welcome retreat to come back to, after long days exploring the city. This hotel is definitely the one to stay in Amsterdam and we would return again.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank AMSKJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded July 25, 2014

It is always so rewarding to receive a review like yours. I will definitely share your wonderful comments with the rest of the staff, especially the concierge department, as this will serve as an encouragement for the entire team !

Once again thank you for your feedback. I hope you will soon come back to Amsterdam and stay in The Grand again.

Kind regards,

Remco Groenhuijzen
General Manager

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Reviewed July 20, 2014

We stayed for 3 nights on a city break. Location very central and 5 minutes from Dam square. We ate in the Michelin restaurant where the food was ok but not brilliant; the waiters were very theatrical in their descriptions of the food that was more presentation than flavour. The room was comfortable and quite small as this is a very old hotel. We didn't have breakfast in the hotel as the bakeries nearby were excellent value for money.

  • Stayed: May 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Tottytime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded July 25, 2014

Thank you for taking the time to leave your review on Tripadvisor. I am sorry to hear that you were not so satisfied with our restaurant Bridges. I will surely pass your comments about the food and the service on to our Restaurant Manager.

I do hope however that we will be able to welcome you back to The Grand on your next travels to Amsterdam.

With kind regards,

Remco Groenhuijzen
General Manager

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Reviewed July 20, 2014

The Grand is probably, overall, the best hotel in Amsterdam. But it's frustrating to see that perfection is within reach and the management fails to achieve it. For one thing, the hotel locks the entrance at midnight, requiring guests to identify themselves over an intercom to gain entry. This is unnecessary. Have passkey entry or post a security officer. Simply fixed. Another quibble: a hotel of this quality should have iPod docking or Bluetooth so guests can play their own music. The excellent wine selection should be available throughout the hotel, not just in Bridges restaurant, and Bridges itself should slightly expand its menu with more choices for guests who want simple, hearty meals without pretense. How about more items which work with red wine? Bridges is trying too hard to be exclusive. The best way to limit your clientele is through quality and price.
Most people will not pay 85 euro for 100 grams of "sea bass," well-prepared. For the ones that will, perfection is achieved by a laid-back, relaxed atmoshphere where the guest feels that any sane request will be honored. The best restaurants in the world always price out 98% of the dining public, then make the balance feel like good friends invited into the home. A few off-menu items should be available to every guest, and management should know that nearly everyone occasionally wants to eat a bowl of spaghetti. If that bowl a spaghetti needs to have 100 grams of fish on top to satisfy the restaurant charter, well, so be it.

  • Stayed: July 2014, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Sofitel.com
1  Thank RM201470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded July 21, 2014

First of all I would like to thank you for taking the time to leave such an elaborated review on TripAdvisor. The time and effort you took is very much appreciated. Your feedback is the kind that helps us to improve ourselves where needed in order to constantly deliver an excellent and flawless service. For example, next time we will make sure to place a cable in your room in order to connect your Ipod to our Bose docking station.

Your suggestion to make our wine selections available throughout the entire hotel had been discussed with our food and beverage manager and I am happy to inform you that all the wines presented on the wine list are available throughout the entire hotel.
I would also like to take this opportunity to explain that last January we have opened ‘Le Petit Bistro’. Le Petit Bistro offers a menu that you describe in your comment. In order to offer a more informal setting for our guests to have lunch or dinner, Le Petit Bistro was opened with a more simplistic menu. The same philosophy is used, our chef’s take pride in using Dutch products from the land and incorporating this in the menu with a French twist. The menu however is designed to make it favorable to all of our guests.

Again I would like to thank you for your efforts and your kind words. Please rest assured that your comments will be shared with the management team and the departments involved. We look forward to welcoming you back to Sofitel Legend The Grand Amsterdam soon.

Kind regards,

Remco Groenhuijzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2014

We stayed there for 3 nights on the first part of our honeymoon. We arrived early and our room was ready. They were so lovely and upgraded our room to a suite with a balcony. The room was gorgeous and large. The entire time we were there, the staff were extremely professional and helpful. We had a problem with our door locked and it was immediately fixed. They are everything a top notch hotel should be.
Location is excellent. We had no issue at all with the location being off the red light district. Even with the balcony and the semi finals of the World Cup going on, it wasn't loud. The neighborhood near the hotel is very touristy; however, we really didn't mind. We were able to walk all over (back from the Heineken experience ) without issue and even jumped on a tram at some point.
I would highly recommend the hotel.

Stayed: July 2014, traveled as a couple
Thank jbone1120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded July 25, 2014

It is so kind of you to recommend our hotel. Also thank you for your wonderful comments regarding your recent stay in The Grand. I am truly delighted you enjoyed your stay.

I do hope we shall have the pleasure of welcoming you back again soon.

With my best wishes,

Remco Groenhuijzen
General Manager

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Reviewed July 17, 2014

After having a bad experience at the Pulitzer, we checked into the Grand. The hotel is absolutely beautiful. The canal suites are spacious, luxurious and comfortable. The staff is incredibly friendly, helpful and a pleasure to talk with. The hotel is centrally located with great views. Very clean, modern: classy and charming. Amazing place!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank Sylvia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded July 23, 2014

Thank you for your review. I was pleased to hear that you enjoyed Sofitel Legend The Grand.

As you have so kindly mentioned The Grand is perfectly situated to take in the sights and sounds of Amsterdam with the shops and museums right on our doorstep.
Whilst there is so much to see and do in Amsterdam, we believe that The Grand is very much a sanctuary and place to get away from it all.

I hope we are able to welcome you back soon.

Kind regards,

Remco Groenhuijzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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