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“Amazing!”

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Sofitel Legend The Grand Amsterdam
Ranked #13 of 373 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 7, 2014 via mobile

I'm actually writing this review from my bed at Sofitel The Grand.. 3hrs away from a sad check out!
I stayed at The Grand for 4 nights (half work / half leisure) and i had an amazing time. The staff is always extremely friendly, happy and very well groomed with a great attitude. The room was superb, very spacious with everything you need and more, overseeing the main entrance courtyard, the breakfast was great, the food at The bistro was excellent.. And the Spa is small but beautiful.
A real luxury experience, Sofitel the Grand is one of the best hotel i ever stayed at.

Stayed: June 2014, traveled as a couple
Thank RMCartier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded June 15, 2014

Thank you for staying at the Sofitel Legend The Grand on your recent trip to Amsterdam. I am pleased to know that you find the hotel's location very convenient and that you enjoyed your room.

Thank you for recognizing our team, rest assured I will share your comments with all.

We hope to welcome you once again when the opportunity arises.

With kind regards,

Denis Dupart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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966 - 972 of 2,710 reviews

Reviewed June 7, 2014

Totally modernized complex some dating to 16th century. Buildings surround two quiet courtyards on a bustling canal in heart of Old Amsterdam. Through American Express we were upgraded to a fabulous modern suite with every convenience imaginable. All staff were attentive and appeared to genuinely care for us. Concierge made dinner reservation at a first-rate restaurant (Oesterbar). Hotel has 1-star
Michelin restaurant (Bridges) that is top-notch but very expensive.
Amsterdam is one of the world's great walking cities and Grand is at a central starting point. We could not ask for more.

Stayed: June 2014, traveled as a couple
Thank dallasdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded June 16, 2014

Thank you for staying at Sofitel Legend The Grand on your recent trip to Amsterdam. I am pleased to know that you find the hotel's location very convenient and that you enjoyed your room.

Thank you for recognizing our team, rest assured I will share your comments with all.

We hope to welcome you once again when the opportunity arises.

With kind regards,

Denis Dupart
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

This hotel is a gem. It is absolutely gorgeous, with impeccable service and beautiful public spaces. The rooms are nice, with superb linens and lovely Hermes bath products. I'd stay here again in a heartbeat and recommend it to everyone.

  • Stayed: June 2014, traveled on business
    • Value
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Thank Travelerkris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded June 13, 2014

Thank you for your incredibly kind words about our hotel and the service. Thank you also for the recommendation.

We hope to soon welcome you back in The Grand.

With kind regards,

Denis Dupart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2014

Great Hotel well located - perfect service and team.
Very nice pool and great voiturier ( that's important in Amsterdam) and good advisors in the concierge team.
We had the perfect stay in this hotel enjoying our time in a very beautiful city

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Sofitel.com
1  Thank Ac S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded June 5, 2014

I am very glad to read that you enjoyed your stay with us. I will share your kind comments with the rest of the team and I am sure that this feedback will serve as an encouragement to all of them as we strive to provide a high quality of service to all of ou guests.

Thank you once again and we hope to soon welcome you back in The Grand.

Kind regards,

Denis Dupart
General Manager

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Reviewed June 4, 2014

A taxi drive costs 60 euros to the hotel.
Dam Squarre is 3 min walk away so you can reach anything on foot.
The rooms are awesome just as the whole hotel. I loved the breakfast especially the attitude of the waitresses.

  • Stayed: May 2014, traveled on business
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2  Thank Loment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded June 5, 2014

Thank you for your kind words about our hotel, Sofitel Legend The Grand, and we hope to welcome you back here on your next trip to Amsterdam.

Kind regards,

Denis Dupart
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2014

We had a wonderful week in Sofitel. The Junior Suite was fantastic ( 45square meters ) specially when you travel with a teenager, it has a separate sitting room with a fold out sofa. The bathroom is very well appointed, very nice smelling products! And a separate toilet! Since the weather was cold and rainy we very much appreciated the umbrellas. The spa was a treat to go to every afternoon and the invitation in the bar a nice touch. In a busy city like Amsterdam we had the quietest room and could sleep with the windows open. it faced the courtyard.
The only thing I would ask to change is the mattress topper, which we found a bit too soft. Otherwise a great stay!

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
1  Thank Admiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded June 4, 2014

Thank you for this commentary from your most recent stay with us at Sofitel Legend The Grand. It was a delight to read how much you enjoyed your room and its facilities and the very convenient location.

It is always very pleasing to hear when our guests feel extremely satisfied during their stay with us.

We hope to have the opportunity to look after you again!

Kind regards,

Denis Dupart
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

The Grand was our final destination after a two-week vacation in Croatia. We only had a night in Amsterdam and wanted something a little special. Unfortunately, our experience as guests left us unimpressed.

First, it took more than 30 minutes to get the bags to the room, which made us worry they got stolen from the entrance where we left them at check-in. After we contacted reception, the bags were delivered.

Then we found the TV wasn't working properly. Maintenance staff responded promptly to our call but couldn't resolve the issue. Management was kind enough to move us to another room, and while this gesture was appreciated, the switch was a noticeable disruption. I realize no one goes to Amsterdam to watch TV, but when you're paying luxury hotel rates, it's reasonable to expect room equipment to function properly.

Both rooms had a slight but still unmistakable sewage smell. We thought it may have been the canal, but upon opening the windows, the outdoor air quality was fine. Also, the room we were moved to (406) had a very loud HVAC system that made sleep difficult and stressful.

Staff were cordial enough, but there was kind of an air of elitism, such as when we were offered a breakfast package for an additional 30 euros per person (regularly 37 euros). I can't imagine what we could possibly eat at breakfast that would cost almost $90.

When we inquired about transportation to Schiphol, staff said they could provide a limousine service. (We didn't bother to ask for a price quote). When we mentioned a cabbie who quoted us a flat rate of 40 euros, staff balked and said a cab ride to the airport would cost "much more" than that.

Luckily, we had the cab driver's card and arranged our own transportation. He came and picked us up the next morning at the hotel in a silver Mercedes and took us to Schiphol for 40 euros as promised, so obviously what staff told us isn't the case.

However, our stay wasn't entirely unpleasant. The bedding and robes were luxurious and the property itself is beautiful and centrally located. It's close to the Red Light district and cafes, but we felt very, very safe walking around.

We will return to Amsterdam at some point, but I am pretty certain we will select another hotel for our next stay.

  • Stayed: May 2014, traveled as a couple
    • Value
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2  Thank Anniekn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Amsterdam
#4 Family Hotel in Amsterdam
#8 Business Hotel in Amsterdam
#8 Romantic Hotel in Amsterdam
#9 Luxury Hotel in Amsterdam
#26 Green Hotel in Amsterdam
Price Range: $320 - $1,055 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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