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“Great Staff” 5 of 5 stars
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
Ranked #11 of 364 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersBronze level
Savage, Mn, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Staff”
5 of 5 stars Reviewed April 1, 2014

This hotel is truly a 5 star with beautiful rooms and facilities. However, it is the staff that makes this property exceptional. My family just spent 4 nights here and couldn't have asked for better service from everyone we met. I read a professional review that said the staff was "frosty" ??? What? The staff was warm, welcoming and did everything in their power to make us feel at home. My son got sick and the concierge Niels arranged a doctor and then walked us to the pharmacy to get his medicine. This took a total time of an hour and he literally saved our afternoon. The front desk staff and the restaurant manager and staff were just as good. The lovely woman who checked us in early into one room then went out of her way to track me down on the property to let me know the second room was available.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, April 4, 2014
What a wonderful feedback! Thank you very much for that!

I also thank you for pointing out the warm, perfect service provided in all the departments of the hotel. We ineed genuinely love to indulge all of our guests.

I look forward to welcoming you back very soon.

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,170 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (311)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 29, 2014

Stayed here for 3 nights during a business event and the rooms were great.
Great position within the City , walkable to most areas. The breakfast was more of an experience and make sure you get it included in your room price and it's a little pricey. The service from the staff at breakfast was excellent and above and beyond. We had a sick member of our party and they prepared a selection of cakes and rolls for him to take to his room.
The whole building is beautiful and theres even a nice little bar hidden away which opens till late and serves a great beer with local cheeses. Would recommend if you after a little bit of luxury.

Room Tip: It's quite an old building so ask for a room away from the lifts and a higher floor to avoid noi...
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank siamcoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, April 4, 2014
Thank you for this extremely positive feedback.

I will pass on your words of praise to the whole team. This will serve as an encouragement as we strive to provide high standards of service.

I look forward to welcoming you back.

Au revoir,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed March 28, 2014

Been meaning to write about the Sofitel Legend The Grand Amsterdam since New Years' Day! My husband and I spent his birthday and New Year 2014 at this beautiful and historic hotel. (It was Amsterdam's Town-Hall since the 1600s until the 90s. Former Dutch Queen Beatrix married here. (Folks can still marry here, if they wish!) Not only is this hotel tastefully decorated, has a great restaurant but is most central, set on a lovely canal. To the right, the Royal Palace,to the left 'Chinatown' and beyond that the Red Light District!!!!! In addition to all these assets, all the staff were very helpful and charming, Concierge Frits helped us tremendously with tickets for this and that, whilst charming manageress Zsa Zsa even showed me around this (to quote Lyd123flore) this classy, elegant, outstanding Hotel. (I could not stop taking photos!!!) Would definitely stay here again, and it's ideal for that special occasion!!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Polly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, April 4, 2014
Wow, you have made our day ! It is a pleasure to read such a positive review about your stay at Sofitel Legend The Grand Amsterdam.

Indeed the hotel is located in a historical building. For those interested, there is a daily historical tour of the hotel, during which quite a few very interesting facts and anecdotes are told.

I hope to welcome you back in The Grand !

With kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed March 28, 2014 via mobile

I really enjoyed staying at this hotel for a couple of nights for a conference held at the same.

Service was very good and attentive. Room standard was great and I had a very nice view of the surrounding and quaint environment.

I would gladly recommend this high end hotel, but probably most for business or couples travel.

Stayed February 2014, traveled solo
Helpful?
Thank QuitePickyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, April 4, 2014
I am truly glad to hear that you have had such an enjoyable stay at Sofitel Legend The Grand Amsterdam and I would sincerely like to thank you that you recommend our hotel.

I hope to soon welcome you back in The Grand.

With kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2014

My husband and I stayed in The Grand Sofitel last week and 'Grand' it was ! We have previously stayed in various hotels in Amsterdam but this hotel is by far the best. We arrived on the Tuesday at 11am to check into our standard room and was informed that we had been selected to be 'guest of the day'. Our standard room was upgraded to a suite with our own private butler. Fantastic news and it just got better. The suite was so spacious and luxurious. Room service was very efficient and the staff couldn't do enough for us. The actual hotel is amazing and my husband enjoyed the spa facilities daily. It's in a great location for Central Amsterdam but is also very quiet and peaceful. We can't wait to stay here again.

Room Tip: The suites are excellent.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lyd123flore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, March 26, 2014
Thank you for posting such a positive feedback.

I thank you also for pointing out the attentive staff all over the hotel. This will serve as an encouragement to keep on providing such high standards of service.

I look forward to welcoming you back in The Grand.

Au revoir,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Level Contributor
96 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed March 25, 2014

We spent a beautiful long weekend in this phantastic hotel. right in the heart of amsterdam, 50 m from the red light district

check in procedure was a bit long, however very friendly. Room was classic yet modern, had a bit of a challenge with the regulation of the aircondition, but no big deal. beautiful bathroom. the room was on two levels, could pose a hazzle to elder people. The noise isolation to the street was not very good. in combination with our temperature challenges & the proximity to the red light district and its happy returning guest was a bit challenging

breakfast was first class - as was dinner very cool and deserved the michelin star. cost was reasonable considering the creativity.

really amazing concierge service. customized insider tipps - on short notice. As i understand dutch i heard how he pushed for the table / entry to the bar afterwards. understood us and how we ticked. possibly best concierge service i ever had

The gym/pool area has been nicely explained by the staff - including the dresscode (Sauna with clothes please, we have asian guests... did not want to frustrate them :) ) Gym is a bit small, but fine for a citytrip. pool sauna fine however no comfy beds to rest.

Over the days on many occasions we were greeted be name.

A nice little detail which i have never experienced before was the little picknick bag the valet parking left for our way back - almost made us forget the 50€ per night parking fee - Amsterdam...)

the power of good service made us completely forget the little challenges. very recommendable

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mini2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupart D, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, March 26, 2014
What a warm and wonderful feedback! Thank you for that!

We genuinely love to pamper all of our guests. I am glad to hear that you were touched by our little surprise upon leaving the hotel.

I also thank you for pointing out your "excellent" experience with our concierge service. I will definitely pass on your kind words.

We look forward to welcoming you back in The Grand.

Kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Property: Sofitel Legend The Grand Amsterdam
Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Amsterdam
#7 Family Hotel in Amsterdam
#8 Business Hotel in Amsterdam
#8 Romantic Hotel in Amsterdam
#8 Luxury Hotel in Amsterdam
#24 Green Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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