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“The Grand Revisited”

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Sofitel Legend The Grand Amsterdam
Ranked #13 of 373 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 18, 2013

This was our fourth stay at the Grand and 4 1/2 years since our last visit. Our last stay coincided with the beginning of the transition from the classic more traditional style of the hotel interior to its current modern open-plan arrangement. We knew on our last visit that the art-deco style decor and fittings of the restaurant were to be sacrificed in the transition so it was not a shock that the restaurant had changed. It was a shock to find that in contrast with the previous Albert Roux supervised restaurant, this new incarnation specialised in fish dishes, almost to the exclusion of anything else.One of us can't eat fish! (There appeared to be one vegetable item and one very expensive meat dish on offer on the menu). Fortunately there are plenty of options for eating-out in the area so there was no danger of starving. However, it was disappointing not to eat at the restaurant even once during our stay, as we should have liked. We probably bored the pants of the staff in talking about how beautiful the previous restaurant had been. Some staff remembered, some had seen pictures. It seemed to us like a huge loss. Other changes, in keeping with the modern theme, included low chairs rather than the comfortable chairs and sofas we remembered from earlier visits. On a positive note, a very welcome addition was the smoking room adjacent to the bar, where my husband could enjoy his new pipe purchased at the fabulous PGC Hajenius. Something of a well-kept secret - or so it seemed - this little room provided an alternative to standing in the desperate cold outside. Not to seem too old-fogeyish the hotel is bright and welcoming and there are wonderful photographic prints in the public areas. Our Superior room was modern in decor, of course, but very comfortable as before. The only negative was the temperature. Even when we turned the heat right down, it was too warm for comfort at night. We particularly appreciated the addition of a Nespresso coffee machine. It was wonderful to have coffee 'on tap'. We also appreciated the provision of mineral water daily - particularly helpful for us as we each take medication.The walk-in shower area was equipped with a grab-bar to accommodate disability - very helpful. The service was impeccable. Staff were friendly as well as efficient. Overall, this hotel is an excellent choice in terms of what it has to offer and in terms of its location. Though Dam Square is very near, there is plenty to explore by turning left, rather than right, on leaving the Hotel. Across the canal, before you get to the main thoroughfare of the Rokin, there are lots of places to eat and drink and interesting little side-streets and alleyways. As far as The Grand is concerned, on a nostalgiac note, I just can't stop wondering what happened to the beautiful art-deco fixtures and fittings!

Room Tip: If you have special requirements - like a walk-in shower - this is available.
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  • Stayed: March 2013, traveled as a couple
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2  Thank MoiraJGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert-Jan W, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded April 12, 2013

Thank you for taking the time to leave this extensive review of our hotel here on TripAdvisor and I would also like to thank you for staying with us again after 4 ½ years.

I am very grateful that you enjoyed the cigar lounge, your room and the Nespresso coffee machine. Furthermore, our ambassadors do indeed extend a warm welcome and offer refined services.

Our restaurant Bridges, inspired by Ron Blaauw, was heralded as one of the top restaurants in the Netherlands within a few months of opening and I am sorry to read that the interior was not to your taste. Indeed, the restaurant specialises in sea food, however we do have some vegetarian and meat dishes on our menu. For the next three months, on our spring menu meat lovers can choose veal cheek and sweetbread or half Anjou pigeon.

We are thankful for your feedback regarding the temperature in your room. I have shared this with the engineering team and they will closely monitor the temperature in the entire hotel.

The ambassadors of Sofitel Legend The Grand Amsterdam hope to have the opportunity to welcome you back to the hotel in the future.

Yours sincerely,

Robert-Jan Woltering
General Manager

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1,270 - 1,276 of 2,710 reviews

Reviewed March 18, 2013

This hotel is an absolute gem . The decor ,standard of room was exceptional . It's central location was ideal . The friendliness and professionalism of the staff was better than any 5 star hotel that I have stayed in . As the owner of Champneys I think I am we'll positioned to be able to judge , this is an iconic hotel . It's also good value .
Our suite was very comfortable , only downside it did not ave Sky News . The bed and sheets really comfortable , we also had Butler service ,and that was really good . The concierge and reception staff very helpful . For business or a romantic break this hotel is fabulous .
We have already booked another weekend .

  • Stayed: March 2013, traveled as a couple
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Thank SPurdew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert-Jan W, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded April 10, 2013

Those are grand words about Sofitel Legend The Grand Amsterdam.

I am proud that our ambassadors are anticipating and meeting the needs of each guest. All of our staff works tirelessly to deliver an unforgettable experience.

It delights me to read that you experienced your suite to be very comfortable. Regarding Sky News, we will take this channel into consideration in future decision making.

We are already looking forward your next romantic break.

Kind regards,

Robert-Jan Woltering
General Manager

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Reviewed March 18, 2013

We stayed for 3 nights in March 2013 for my husband birthday.It was the most stylish hotel I have ever been and real five star experience! The location is perfect,all sightseeings are very close, max 15 min on foot. The rooms are cosy, but not very big, free coffe and tea amentities, 2 bottles of Evian mineral water every day.The bathroom is amazing,with Hermes cosmetics.Breakfast was very good- fresh juices, shampagne, detox coctails- everything , a menu for hot meals like eggs and pancakes, they prepare them at the moment !!
But the most important is the staff of this hotel- they all are real profesionalists, polite, gentle,smiling, they made us feel special guests!
In conclusion- it a must visit hotel, dont hesitate to choose it if the price is ok for you, because it worths every euros.

  • Stayed: March 2013, traveled as a couple
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Thank travelclub75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert-Jan W, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded April 10, 2013

Dear guest, I would like to thank you for leaving a review on TripAdvisor.

It is a pleasure to read that you were able to spend your husband’s birthday in “the most stylish hotel you have ever been”. As not a single detail can be left to chance, we have carefully selected Hermès bathroom products, as well as the Nespresso coffee and tea facilities.

I am grateful that our ambassadors, from the ‘Les Clefs d’Or’ concierge and the housekeeper, to the sommelier and the butler, offer considerate and devoted attention.

We hope to have the opportunity to welcome you back to Sofitel Legend The Grand Amsterdam in the near future.

Kind regards,

Robert-Jan Woltering
General Manager

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Reviewed March 16, 2013

We have been staying at the Grand sofitel for the past 3 years, and we have always had a wonderful time. The Hotel is perfectly located in the heart of Amsterdam, rooms are spacious, atmosphere is elegant and private, but mostly staff are extremely professional, friendly, welcoming and they really make an effort to make sure your stay is perfect. Especially the Concierge Duncan always proves to be THE KEY for a flawless experience in Amsterdam and this last time we had the pleasure to be introduced to the Limo driver Johan... He has looked after us exceptionally well!! Everytime we go to the Grand Sofitel, we leave looking forward to our next stay!! Thank you Duncan and Johan and all the rest of the staff ... One of the best Hotels we have ever stayed in all over the world!!

  • Stayed: February 2013, traveled as a couple
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Thank Raffaella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert-Jan W, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded April 9, 2013

We are truly fortunate with returning guests like yourself and I would like to take this opportunity to thank you for staying with Sofitel Legend The Grand Amsterdam.

Your grand words about our hotel please me and indeed it are our ambassadors who ensure that all our guests have a wonderful time, by being professional, friendly and welcoming. Please rest assured I have shared your magnificent compliments with Duncan and Johan.

All of us are also looking forward to your next stay.

Best regards,

Robert-Jan Woltering
General Manager

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Reviewed March 13, 2013

For sure a great place to stay in Amsterdam!
We loved our days there. Everything worked and had nothing to complain about.
The hotel is just amazing!! Don`t miss the tour inside the hotel that they do some days. Ask about it in the reception. You will discover the place`s story and also visit exclusive areas.
They used have a cocktail for guests at night. You will be invited!
The room is great and comfortable. Very clean. Ask for one with view to the canal.
The breakfast is perfect!! Many options available and they also ask you if you want something else. Ask for the pancakes with chocolate! hunnn!
The only inconvenient is that when the hotel is too busy, maybe you will share the table with other guests. They have big tables for 10, 8 people.
The location is just perfect!! Very close to Dam Square and many attractions. If you want, ask for a bike in the reception. They will fee you, but it`s very simple to get one and take a tour.
Enjoy!!!!

  • Stayed: June 2012, traveled as a couple
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2  Thank NayaraLeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert-Jan W, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded April 9, 2013

Wow, what a magnificent words about our hotel here on TripAdvisor.

I would like to inform you that the history tour that is hosted by our Guest Relations ambassadors is daily at 11.00 AM.

It delights me that you have experienced the breakfast to be perfect. Did you also try one of our famous detox cocktails?

Exploring Amsterdam by bicycle is indeed wonderful and easy. You can not only easily explore the city’s history, culture, architecture and world-famous museums, but Amsterdam is also home to hidden courtyards and beautiful city parks. The most famous is undoubtedly The Vondelpark.

Thank you for staying at Sofitel Legend The Grand Amsterdam and we hope to have the opportunity to welcome you back to our hotel.

Best regards,

Robert-Jan Woltering
General Manager

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Reviewed March 13, 2013

Excellent hotel with friendly helpful staff. Great location right in the centre of Amsterdam, and secure parking, if you need it. Rooms average size, but well appointed with clean modern bathrooms. No double glazing, because it is a very interesting monument building I guess, so a bit noisy at night, but that's Amsterdam! I have stayed in many of the major Amsterdam hotels over the years and this is the best so far.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank cityslicker305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert-Jan W, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded April 9, 2013

Thank you for recommending our hotel on TripAdvisor.

I would like to inform you that we have recently finished installing double glazing in all our rooms.

It provides great satisfaction to read that, after staying in many of the major Amsterdam hotels, you have experienced this as the best hotel in Amsterdam so far.

We all hope that you will choose Sofitel Legend The Grand Amsterdam when you are planning a future visit to Amsterdam.

Best regards,

Robert-Jan Woltering
General Manager

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Reviewed March 11, 2013

We stayed for 2 nights for my birthday. We received a complimentary room upgrade from a standard to the prestige suite.

The hotel was immaculate and the staff could not do enough to help you. On my birthday I even received a surprise cake delivered to our room.

One tip: try to get the breakfast included in your stay as it is a bit pricey otherwise

  • Stayed: March 2013
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    • Rooms
    • Cleanliness
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Thank MelonWestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert-Jan W, General Manager at Sofitel Legend The Grand Amsterdam, responded to this reviewResponded April 9, 2013

Dear guest, thank you for choosing Sofitel Legend The Grand Amsterdam.

It delights me that our ambassadors took great care of you during your anniversary and that a surprise cake was delivered to your room. We hope that you liked it.

We hope to have the opportunity to welcome you back to our hotel.

Kind regards,

Robert-Jan Woltering
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Amsterdam
#4 Family Hotel in Amsterdam
#8 Romantic Hotel in Amsterdam
#8 Business Hotel in Amsterdam
#9 Luxury Hotel in Amsterdam
#26 Green Hotel in Amsterdam
Price Range: $320 - $1,055 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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