Cool concept hotel. We had top floor room on street with terrace. Elevator did not go to the top floor so we had a one floor walkup. Room would be better if it was a little bigger and terrace a little smaller. Service was friendly but not great and some people did not seem to know too much about the hotel or the area. For example, the front desk should know where the recycling bins are in a green hotel and if there is a laundry in the area. The location was good if you did not mind taking the trolley outside of the main city center. Restaurants in the area within walking distance were a little sparse. Bed was comfortable. Breakfast good but expensive. Internet good and lobby was comfortable. Overall we liked the hotel but the staff did not really have their act together.
An issue arose after our departure when our credit card was charged over $300 without any notice. Upon calling we were informed the charge was to pay for a broken chair in our room (which we knew nothing about). After a few email exchanges the hotel manager graciously agreed to reverse this charge and was going to investigate what happened.
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