I normally agree with reviews, and having picked this hotel based on the overwhelmingly positive responses on TripAdvisor, I was expecting something really special. When we arrived however, I was slightly disappointed, however if I hadn't had such high expectations I maybe wouldn't have been.
The location was perfect, so easy to get to and from the train station and tram stops at Amsterdam Centraal. Near the Red Light District but not too close to anything that would make it obvious, and easy to explore most of the city centre on foot from.
There were nice touches in the hotel, chocolates on the pillows, free welcome drinks in the minibar (Bottles of prosecco, beers, orange juice), the honesty bar and dvd collection.
Breakfast was lovely, cereals, meats, cheese, fresh bread, fruit etc. It was free when we visited but I believe there is now a small charge.
Our room was nice, however while I was not expecting luxury, I noticed that the walls and skirting boards were quite scuffed and marked. This is obviously an old building but a lick of paint around these areas have made it look a lot better and the chair in the room could have been replaced, it seemed fairly tatty. The bedside table was also thick with dust.
The bathroom was very clean however and the jacuzzi bath was nice, I'm not sure if there is one in all rooms though.
Another thing that had seemed to divide reviewers on here was the attitude of the owners. While they were not at all rude, they seemed quite withdrawn and only really spoke when asked a question. We passed them quite frequently and they never once asked us anything about our day, how we were enjoying it etc. When we checked out I was just told the total and handed the credit card machine. They never asked if we had enjoyed our stay, which I thought was odd. I'm sure an overbearing owner would possibly have been worse, but one of the reasons I had picked this hotel was that it seemed like a small, friendly hotel as opposed to the big chain hotels where you might get a luxury room, but no personal service.
Also, when we left the room mid morning/early afternoon I left the radiator on deliberately, as it was February and freezing, but when we returned it had been turned off and the room was cold and took a while to heat up again.
Despite this, I would recommend this hotel, mainly for its location but also the nice extra touches such as the free minibar. I think this hotel has the potential to be great with a bit of money and effort from the owners but for me this time it just didn't quite hit the mark.
- Official Description (provided by the hotel):
- Mauro is a relaxed, romantic and quirky 9-room hotel, situated in a classic 16th century canal house right in the middle of the historical centre. You will find yourself between 2 former medieval city gates, a unique spot to start exploring Amsterdam. Please be advised that we are not suitable for children andor any parties larger then 5 persons. ... more less
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- Also Known As:
- Mauro Mansion Hotel Amsterdam