We chose the hotel because of its excellent location, close to the station and in the middle of the RLD. The price was very competitive with other hotels nearby, so chose to spend 3 nights, paying in full around 2 months prior to our trip. On arrival, we were met with a rude and extremely unhelpful member of staff, who insisted that we provide show the credit card that the hotel was booked under, which I had unfortunately not brought with me on the trip. He said that he couldnt accept my booking unless I could prove it was me who booked the trip and insisted that I show my bank statement, which again was going to be difficult for me. He then said that I would have to phone my bank on my mobile and confirm with my bank. I suggested that he could take a copy of my debit card, in case there was an issue with my payment, which he rudely refused. The matter was only resolved when my girlfriend offered her own credit card. The whole thing was highly frustrating and embarrassing and left me regretting ever booking with Hotel CC. If I could have got a refund, I would have left and stayed somewhere else, but I was told that my payment was non refundable. When we finally checked in, we found that the Superior Double that we had booked, was very small indeed. The bed was up against the window on one side and there is barely enough room to walk around the bed, very cramped. The room is very nicely decorated and it was also very clean. The bed also deserves a special mention, as it was extremely comfortable. For me this hotel is neither the best or worst that I have stayed in, its decidedly average, let down by the front of house.
- Official Description (provided by the hotel):
- Hotel CC is a city center hotel and situated on the Warmoesstraat--a short 5 minutes walk from the Amsterdam Central Station. Major tourist attractions such as the Dam Square, the Royal Palace, the Anne Frank House, Madame Tussauds, the Flower Market and the well-known Red Light District, shopping streets and a variety of restaurants, cafes and bars are within easy reach from the hotel. ... more less
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