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“Extreme nice location: modern, clean and really enjoyable!!!”

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Htel Serviced Apartments Amsterdam
Ranked #48 of 248 Specialty Lodging in Amsterdam
Reviewed October 11, 2012

I stayed multiple times in the Htel while I have to work in Amsterdam. I really enjoyed it to have an appartment with a kitchen and a living room and a bed room. Everything is very clean, works fine and is of high quality. It is also an extremely good location when you have your family with you and the tram station to Amsterdam city centre is really close by (5min walk). And last but not least: they have a very beautiful sky lounge with an excellent view over Amsterdam. I will stay there every time in the future again.

Room Tip: Higher floors have a better view over the city!
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  • Stayed: September 2012, traveled on business
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Thank Bernd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith H, Director of Sales at Htel Serviced Apartments Amsterdam, responded to this reviewResponded October 21, 2012

Dear Bernd S.,

What a great pleasure to read that you have stayed with us multiple times and enjoyed each of those times. The pictures you took of our Mondriaan apartment look really good. And we are very pleased to hear that enjoyed the clean and tidy state that we deliver our apartments in.

As mentioned with the green area around our location a feature like our 15th floor Skylounge is a definite eye catcher. We are glad that you managed to experience it. We hope to have you staying with us again soon so we can again cater to your every housing need. Have a great day.

Judith Huizing and the Htel Team
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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42 - 48 of 95 reviews

Reviewed October 6, 2012

Very nice appartment! Good value for money. Stayed for some very relaxing 3 nights. Much shops in the area. Clean and modern. Would come again! Staff wad very kind, great king bed, plenty of towels and even a dish washer!

  • Stayed: October 2012
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Thank Antoinetje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith H, Director of Sales at Htel Serviced Apartments Amsterdam, responded to this reviewResponded October 12, 2012

Dear Antoinetje,

Thank you for choosing Htel Serviced apartments and your kind review. It is much appreciated and most of all does us great pleasure to read that you enjoyed your stay with us. Indeed there are plenty of amenities and facilities in and around Htel Serviced Apartments. We are glad to see that you used them to your liking.

It goes without saying that we hope to have you staying with us again soon and we wish you a nice day.

Kind regards,

Judith Huizing and the Htel Team
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012 via mobile

This apartment hotel was absolutely excellent. CLEAN! Great kitchen. Beds comfortable. Free internet. Free parking. If heading into downtown Amsterdam just hop the nearby tram and save on parking.

We had a small issue with the toaster and a burnt out light.... advised reception and they were both fixed within hours... on a Sunday no less!!

Tip: if arriving to check in late, advise hotel and they will give you a code to a lock box to collect your key.

  • Stayed: September 2012
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Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith H, Director of Sales at Htel Serviced Apartments Amsterdam, responded to this reviewResponded September 25, 2012

Dear Figrn,

First of all we enjoyed reading such a positive review from an experienced Tripadvisor like yourself. You have obviously seen plenty of hotels and apartments around the world and it is great to read that our apartments were of your liking.

Indeed the internet is free and the best way to go to downtown Amsterdam is, like you said, taking the tram or metro for a few minutes. Parking is indeed free on Sunday’s, please bare in mind that Monday-Saturday there’s a little charge between 9AM an 7PM of € 1,40 per hour.

Thank you for mentioning about our maintenance service, we strive to solve your issues this quick and yes our technicians also work on Sunday’s.

Thank you for giving your fellow Tripadvisors the tip about the lock box. This is one we advise to all our guest that come in after the reception desk opening hours. We wish you all the best and look forward to receiving you again in the near future.

Judith Huizing and the Htel Team
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2012

My family and I stayed here for a week. We stayed in a two bedroom plus living room appartment.
Good:
courteous desk personnel, spacious rooms in excellent condition, equipment very complete, nice kitchen, good location in a quiet, posh neighborhood of Amsterdam South, close to parks, shopping mall and tram/metro stations, all at a walking distance.
Not so good:
do not bring filter coffee, you must buy the one type of capsules if you like to wake up with fresh coffee! During our stay it was very warm weather and an airco unit was dearly missed. However, at checkout the desk informed me that mobile A/C units are available.

Room Tip: On the 14th floor we had the apartment on the SE corner. Beautiful view, nice sunrise and sunset, on...
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  • Stayed: August 2012, traveled with family
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1  Thank MatthijsFranken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith H, Director of Sales at Htel Serviced Apartments Amsterdam, responded to this reviewResponded September 7, 2012

Dear MathhijsFranken,

Thank you for sharing your thoughts with us and the rest of the readers concerning your stay with Htel Serviced Apartments. We appreciate your feedback and are happy to hear that you and your family enjoyed our facilities and services such as our fully equipped apartments and courteous desk personnel.

There is indeed no need to bring filter coffee, all our apartments come equipped with Nespresso coffee machines, the capsules for the coffee machines can be bought at our reception desk. Furthermore we have mobile A/C units at the reception desk as well, in case you would require one.

Thank you for choosing Htel Serviced Apartments and we hope to have you staying with us again in the near future.

Judith Huizing and the Htel Team
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

Everything about this Service Apartment is amazing. Very clean with fully furnished and spacious rooms having all modern electric fittings. The very first sight gives a positive vibe. The big windows bring in a lot of fresh air and sunlight and also can be used as a place to have evening tea :). I was awed at the excellently furnished kitchen having all the utensils in good number, modern ceramic 4 plate stove, internally fitted washing machine, a giant fridge, a microwave oven and a dishwasher...what more can one ask for?? The metro and tram station(Van Boshuizenstraat) is hardly 150 mts. away from the hotel which adds to the convenience in travelling to Amsterdam or Amstelveen alike. It is located in a peaceful society which truly compliments it.

The staff is extremely friendly and polite and cater to all your needs to the best of its abilities.

The only downside of these service apartments is that they provide room cleaning only once a week unlike a hotel. Also they expect you to actually clean everything right from your kitchen, utensils, kitchen floor, clothes, bed and tables. They do issue a legal notice if things are not in a great order when their staff comes for the weekly room cleaning (if they actually clean anything except toilets). Hence they are a bit more demanding in this respect.

Overall, a great place to stay alone or with family and kids...Highly recommended if you are an orderly person :)

Room Tip: Trust the Htel staff...All rooms are amazing..
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  • Stayed: August 2012, traveled on business
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Thank NitinNigam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith H, Director of Sales at Htel Serviced Apartments Amsterdam, responded to this reviewResponded August 31, 2012

Dear NitinNigam,

First of all we would like to thank you for your positive feedback on Tripadvisor. It is great to hear that you were awed by the state of our apartments. As a matter of fact it even flattered us and is something we hope all our guest experience when staying in one of our apartments. Very good to hear you finding your way around with public transport and the convenient located stations around.

As for the cleaning, we can say that we do expect our guest to keep their apartment in a tidy state. Our cleaning staff cleans the guest their toilets, makes up their beds, cleans the floor/tables/chairs. Dust off the cabernets and empties the bin. However if the apartment is found in a state where it hinders our cleaning staff from cleaning the apartment in a correct order, our guest will receive a letter saying to please watch this in the future.

I hope this gives you an indication as to how we clean our apartments and what we expect from our guests. Last but not least, your recommendation and feedback and tips are highly appreciated. Rest assured that we will take everything into account. We hope to have you staying with us in the near future and wish you a very nice day.

Judith Huizing and the Htel Team
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2012

We loved this facility as a short term stay with family during our relocation. It is new, modern, provides space, ample daylight and has all facilities a family would need during a temporary stay (kitchen, laundry, etc.). We stayed in a two bedroom plus living room appartment. It was great. Kitchen is very spacious, has new utensils, and everything you need is available. Great for having parties with your friends. The only challenge is transportation if you don't have a car. Transportation to city center is easy (tram 5) but if you need to go to the airport, it takes one tram and one bus to get there. It would be nice if the place had a shuttle bus.

Room Tip: A good alternative to a hotel room for families travelling with kids.
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  • Stayed: July 2012, traveled with family
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Thank fatma123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith H, Director of Sales at Htel Serviced Apartments Amsterdam, responded to this reviewResponded August 31, 2012

Dear Fatma123,

Thank you for your stay with us and your positive feedback. We are very glad to see that you and your family enjoyed your stay with us. Also great to see you taking pictures of the apartments and sharing them with your fellow Tripadvisors and us. This is a great way to visualize exactly what you experienced at Htel Serviced Apartments. The Van Gogh Apartment which you stayed in is one of our most spacious apartments and like you said comes with a spacious kitchen (plus kitchen island) two large bedrooms and a living room with fire place.

As you mentioned it takes a tram ride and a bus ride which will get you to the airport in about half an hour. It is also possible to take the tram and then take the train which will be even quicker. There is no shuttle service at Htel Serviced apartments, but we will make sure to take your feedback and tips into account.

We hope to have you and your family staying with us again soon and wish you a nice day.

Judith Huizing and the Htel Team
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2012

Stayed here with my family for 5 weeks.
The good points first: courteous desk personnel, rooms in good condition, equipment complete and good location close to parks, shopping mall and tram stations, all at a walking distance. However a couple of VERY negative points:
First (big) issue: the cost of my stay was picked up by my employer. To my great surprise and even though I didn't give Htel my CB number (!!!) 5400 euros were debited from MY account the first day in spite of my employer having provided the Company's CB number! Good that I noticed the debit a few days later, Htel apologized and credited me the full amount one week later.
Second issue: cleaning frequency of the flat. Normally once a week. It took us time to find out it was every Wednesday. However we arrived on Saturday and the first Wednesday passed without cleaning. Same thing when we left on Saturday the last Wednesday saw no cleaning on the ground that we were leaving 3 days after!!! Overall we missed 2 clean up days out of 5 weeks...
Last issue (a minor one compared to the first 2): there is no free parking whatsoever around the building. Htel do not have any private parking place, even the area directly next to their hotel. But no one told us that you must pay 1 or 2 euros per hour to park your car around, 6 days a week. By the time I noticed the signs I had received a ticket for 50+ euros...
This is the kind of incidents that leaves you a bitter taste, thus my average rating

Room Tip: If you have young kids stay on lower floors. There is no AC so if you leave the windows open there i...
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  • Stayed: July 2012, traveled on business
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2  Thank Jean-Philippe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith H, Director of Sales at Htel Serviced Apartments Amsterdam, responded to this reviewResponded July 31, 2012

Dear Jean-Phillippe R,

First of all we would like to thank you for your feedback. We are very pleased to hear about the positive notes and highly value your feedback on the points for improvement.

Once more we apologize for the inconvenience concerning the payment. We did our utmost best to restore this as soon as possible.
About your comment concerning the cleaning, we will discuss this with the cleaning company to make sure that the cleaning is optimized for all our guests.
Parking at Htel Serviced Apartments is possible throughout the area of Amsterdam-Buitenveldert. This is a public and paid parking area of which you unfortunately were not aware of.

Gladly you also mentioned some good points, such as the condition of the apartment, the personnel and the location and we do hope we can welcome you again at Htel in the future.


Warm regards,

Judith Huizing and the Htel Team
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Htel Serviced Apartments Amsterdam

Address: Teilingen 9, 1082 JP Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #48 of 248 Specialty Lodging in Amsterdam
Price Range: $152 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Htel Serviced Apartments Amsterdam 4*
Number of rooms: 60
Official Description (provided by the hotel):
Htel Serviced Apartments is Holland’s premier company in fully furnished corporate housing for executives and business people. The foundation of international companies and their employees in Amsterdam mainly increased the demand for temporary stay. Htel offers expats a distinctive concept that combines the best of both worlds; the benefits of an apartment with the services of a hotel. ... more   less 
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