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Iulian I
Bucharest, Romania

Good location

Review of Acostar Hotel
4.0 of 5 bubblesReviewed Oct 20, 2016
Hotel is in a good location, city center is in walking distance, also has good tram connections.
Does't have an elevator and the stairs are steep. Especially in weekend nights the rooms in the front side are noisy (there is a club opposite the hotel), but after one night we moved in the back side, and there the rooms are quiet.
Date of stay: September 2016
Trip type: Traveled with family
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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123 - 128 of 698 reviews
Reviewed October 19, 2016

Looking on the website you are under the impression each room is individually designed. If the theme was basic prison cell, then they nailed it. Our bed had none of the padded headboards in pictures, it was on two walls with a slither of space on one side. We arrived at 7pm on a Saturday night,the girl who was working on reception was the least hospitable person I've met . If you're after a hotel with a very uncomfortable bed , even worse pillow , then this is the place for you. Also worth mentioning that there is a bar one side coffee shop the other and a nightclub across the road. Very noisy until at least 5 am. I was there for the marathon,so I should have reviewed it more, but the website sold it to me, and it's "very " misleading. Not sure where you'd get trays of food from on the beds.

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Ben O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 18, 2016 via mobile

We arrived Friday afternoon before 3pm so we're unable to check in (which we were aware of) but we were allowed to leave our bags.
Pros-
The location of the hotel is very central, it doesn't take long to walk to the museums, Jordaan area. It is also very close to the tram line which takes you to & from centraal station.
Staff were very friendly. Bed was made and new towels every day.
Free wifi and hot drinks at reception.

Cons-
Being so central and our room looking out to the street we heard a lot of noise- bars, trams. I'm quite a heavy sleeper so it wasn't a massive issue but it was louder than hotels we've stayed in before.
The room was extremely small and cramped. The bed was pushed up against the wall and window and you couldn't open to door to the shower without hitting the tiny wardrobe. The curtains were half pulled down (which after reading reviews on here from a few weeks ago obviously still haven't been fixed). Quite annoying as it let the sunlight in when the morning came.

In summary, it's a very basic hotel. Fine for a bed to sleep in at night but we tried to spend as little time there as possible.

Date of stay: October 2016
Trip type: Traveled as a couple
Thank eker135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 16, 2016

We were really worried about our upcoming trip after reading reviews here, but we found that our room was perfectly clean and tidy. We did find that it was very very small and basic but perfect seeing as we just wanted somewhere to rest our heads. All of the top tourist spots are within easy walking distance and we found arriving by train/tram from the airport incredibly easy.

Bonuses - Free wifi. Free hot drinks in reception.
Disadvantages - VERY steep stairs and no elevator. Not suitable for someone with difficulty walking.

Room tip: Lower floors to avoid the steep stairs.
Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank SophieS3356
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 11, 2016 via mobile

After reading so many bad reviews on this hotel I was expecting nothing short of terrible but our room was clean, beds were comfortable and the double shower was an added bonus. The only negatives are that the room is extremely tiny, we could barely open our suitcases and there is no elevator so you have to carry your bags up the steep stairs. Overall an enjoyable stay!

Date of stay: October 2016
Trip type: Traveled as a couple
Thank tripcarlyp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2016

Fleas, or bed bugs, or some other nasty biting infestation in room 306. I stayed 2 nights in this hotel in that room. On the first night I received lots of bites on my arms, legs, hands, shoulders, back etc which itched like mad and came up in obvious bite swellings that were definitely not like a mosquito. I complained and the reception staff seemed concerned and immediately replaced the bedding and the mattress liner. That night I got more bites and when I complained again while checking out the hotel staff didn't care, simply saying that they hadn't had a complaint before, as if somehow that meant there couldn't be a problem now. They suggested it was an allergic reaction, and when I showed them examples of the bites they simply said “I don't know what that is. They refused to offer a refund saying that as I had booked through Expedia I had to go through them, although I had actually booked through hotels.com and I am currently pursuing a complaint there. Interestingly hotels.com have telephoned but not been able to get someone in authority. Over a week later I still have the bite marks as they are taking a long time to get better, and my doctor prescribed an antibiotic as a precaution after examining them. This is clearly not an allergic reaction, especially when I have never had such a reaction before.

Even without this potential health issue, the rooms in this hotel are tiny. It was cramped with just one person in the room, and I had to keep moving my suitcase to get around and there's very little space for clothes. Couples will be constantly getting in each other;s way. There was no air conditioning and the room was like an oven, with only a fan to help. While the outside temperatures were warm, the second day they dropped by 10 degrees centigrade, but the room was still too hot with only high tilting windows to open, which you had to do with a pole. The curtains had been half puled off the window, but when I told reception about this after I'd checked in and as I was leaving to explore, nothing was done about them at all. There's no safe, so unless you trust hotel staff you have to carry all your valuables with you. There's no lift so you have to struggle up to your room with your suitcase yourself, even to the 5th floor, and the stairs are all misaligned and often you feel like you're falling backward when trying to go up them, even though they are a concrete/cement stair so can't be excused as being an old wooden staircase.

Room tip: Don't stay in room 306 if you stay here at all
Date of stay: September 2016
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Andy N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Acostar H, Front Office Manager at Acostar Hotel, responded to this reviewResponded October 4, 2016

Dear Andy,

We are sorry you had to experience bug bites. The guests who stayed in the same room before your arrival and after your departure have had no problems at all. We have also immediately changed the bed sheets like you mentioned. When you came to the reception, you have mentioned to us that you've been to another hotel before you arrived here. Is there a possibility you might have been bitten there, only to notice a reaction when you came to our hotel? We hope you are doing better now and we are happy to welcome you another time at Acostar Hotel.

Stanley, Frontdesk

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