On arriving late Friday night we were told we were staying in a different hotel as there was no room to stay here, even though we had booked and confirmed a room 4weeks previous. The place where we were to stay is apparently a sister hotel but it didn't state this when we were booking it. We were very frustrated as the room we were put in was small dirty and smelled. The Asian man on the desk didn't care and basically did nothing to help improve out stay. As it was nearly 1am we had other choice but to stay for the night. At half 7 the next morning we were woken by an Asian woman who asked us about the issue we had staying she then told us to leave, pushed her way into the room and tried to take our belonging, she physically pushed us and try to steal. We had to call the police as we were frightened and unsafe. This sounds like a made up story and me and my friends are still shocked it happened. This place needs to be shut down it is disgraceful. Luckyily we walked 10mins up the street to the Apollo museum hotel where the staff are very nice and helpful and the hotel is lovely.
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