My two friends and I used booking.com to book a comfort double room, which was advertised as having one double (full) bed, and one single (twin) bed. After calling to specifically confirm this and being told it was no problem, we proceeded to book. Upon arrival, we were told that this type of room did not exist. The girl at the reception then proceeded to tell us this was our problem and that they couldn't help us. After showing her the booking.com reservation, we were told the hotel was not responsible for information on booking.com as it was not on the hotels website. We were told it was not possible to get an extra bed in the room, we were not offered extra towels, pillows, sheets, etc., and as such, us 3 young men were forced to share 2 single beds for the night, which was less than ideal or comfortable.
While I understand that mistakes happen, the fact that the hotel staff told us the mix up was our fault and was less than accommodating, I would not recommend for anyone to stay here.
- Official Description (provided by the hotel):
- BEST WESTERN PLUS Hotel Blue Square is an environmental friendly hotel and has a Green Key Silver status. The hotel takes its name from the striking building in which it is located. The building was designed by architect Van Gool and dates from the seventies. Van Gool has laid down that the building may only be painted in the characteristic blue color. All 175 rooms are spacious, soundproofed and equipped with air conditioning, free Wi-Fi and free coffee/tea facilities. You will find comfortable rooms with many amenities so that your visit is an experience that you would want to repeat. Whether you are staying in Amsterdam for business or looking for a destination for a short break, this hotel is the perfect start to anyone visiting the city. We are located near the exit of the A10 S104. In just 15-20 minutes you are in the city area of the centre of Amsterdam. Schiphol Airport, the RAI Convention Center, the port and Passenger Terminal Amsterdam (cruise ships) can be reached within 30 minutes. ... more less
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- Also Known As:
- Best Western Amsterdam
- Amsterdam Best Western