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“The room is old and small”

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Novotel Amsterdam City
Ranked #120 of 372 Hotels in Amsterdam
GreenLeadersBronze level
Reviewed April 24, 2014

The romom is old and samll, and also the Wifi didn't work. But the service is fine, as a compensation, i was allowed to use the cable connection free of charge. The door is Squeaking and waken me at midnight. This should be improved. However the breakfest is excellent.


  • Stayed: April 2014, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Robin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 1, 2014

Dear Robin L,

Thank you for your review. Our apologies the Wifi didn't work and the squeaking door. I have discussed this within our technical department.

Hopefully we could give you a better service during your next visit!

Best regards,

Remco Groenhuyzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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857 - 863 of 2,836 reviews

Reviewed April 23, 2014

Recently I had a visit of Amsterdam for a scientific research. I had a 5 night stay in this hotel and I am very unsatisfied about the management! On all displays of the hotel we see advertisement about "customer services" but when you come to reality you feel much less! I have a completely different sense compared to services I observed in Park Hyatt Dubai.

Of course, during my stay at Novotel I informed the internal manager of the hotel about inconveniences happened and he promised to not to let repeating such problems in future. But, I would like to inform other guests about the existing situation at this hotel. My comment is as follow:
1) read all conditions about costs, in advance. For instance, take care that "breakfast" is not inclusive in prices, generally;
2) receive a receipt while speaking with receptionists to be able to prove what hav spoken about and what decisions are taken by him/her.

  • Stayed: March 2014, traveled on business
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Thank masoud46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 1, 2014

Dear masoud46,

Thank you for taking the time to write a review on TripAdvisor. My sincerest apologies you did not have the experience in our hotel which you should have as our guest.

Unfortunately I can not read what happened exactly. If you would like to send me any details, you could contact me directly on H0515-am@accor.com

Hopefully we could give you a better experience in the nearest future.

Best regards,

Remco Groenhuyzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

I often stay in Novotels. This time I paid a supplement to upgrade to an executive room on the top floor, but I was disappointed that it was quite small by Novotel standards, and the toilet was not separate from the bathroom, as I've come to expect with a Novotel executive room (this was an issue with one adult and two kids sharing a room). The wifi signal was also very weak in the room. It's far from the centre of Amsterdam, in a very modern zone by the motorway, but metro and tram links to the centre are very good, so that's not a major issue. On arriving, they gave us a ticket for a complimentary drink at the bar, but only one complementary drink to share between the three of us, so it felt like a trick to get us to pay for two drinks in the bar. Otherwise, everything fine, as you would expect with a Novotel. I would use it again, but I wouldn't pay extra for an executive room.

  • Stayed: April 2014, traveled with family
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Thank Belgo43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 1, 2014

Dear Belgo43,

Thank you for your review. I am sorry to read you were disappointed about our Executive rooms. Eventhough the size is the same, this upgrade has much more facilities and services: bathrobe and slippers, extra/luxury toiletries, minibar, Nespresso machine, a bottle of water and on request a news paper.

Hopefully we could welcome you back in the nearest future!

Best regards,

Remco Groenhuyzen
General Manager

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Reviewed April 21, 2014

We booked a mini cruise & stay, overnight ferry from Hull to Rotterdam, then coach to Amsterdam. We opted for the tram transport to Novotel Amsterdam City, (approx 25 mins from Amsterdam Central Station to Station RAI). First impressions was very pleasing, reception is bright, clean and very welcoming, as we were a bit early, the receptionist told us that the deluxe room that was booked for us wasn't quite ready, but she could offer us an upgrade to the executive floor for an extra €30 per night, which included a mini-bar, we decided to take this and it was well worth the money. We were on the 15th floor and the view was awesome. The room was extremely comfortable, super king size bed, roomy bathroom with luxury toiletries. Breakfast was a buffet arrangement with something for everyone, croissants, pastries, cooked breakfast, fresh fruits, yogurts the chef even cooked omelettes to order. All staff we met, whatever time of day were smiling and friendly, all in all this was a very enjoyable experience and one we would certainly repeat ( hopefully sometime soon)

Stayed: April 2014, traveled as a couple
Thank page5962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded May 1, 2014

Dear page5962,

Thank you very much for your positive review on TripAdvisor. We are more than happy to read you had a good experience.

We are looking forward to welcome you back soon!

Best regards,

Remco Groenhuyzen
General Manager

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Reviewed April 20, 2014

I had 3 days on this hotel during a business trip.

This is definitely a high standard hotel. Everything was pretty good and above average.
Nice rooms.
Friendly staff.
Good service.
Taste dishes and breakfast with a lot of variety at the Hotel restaurant.
Close to tram and train station.

  • Stayed: November 2013, traveled on business
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Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded April 30, 2014

Dear Dan R,

Thank you very much for your positive review. Hopefully we could welcome you back in the future!

Best regards,

Remco Groenhuyzen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

Hello

Hotel is located outside the city but close to a main train station. Nothing around in the evening except empty banks. The place is big... very crowded...many people from airlines companies ( delays, cancellation, etc....) so could be very noisy and busy in the lobby. You can even queue to go in one of the elevators. The place is very big, so forget about personalized services or romantic getaway. The restaurant on the ground floor delivers good food, decent pricing and good service ( even if possibly crowded). There is a parking facility which is convenient. Room has quite standard, nothing special to report. It's a business and or stopover place. The elevators are abit old ( door not opening...) or tired.....the place is quiet except if you are unlucky and being settled next to busy groups.... Free interent wifi everywhere..cabled internet for a low daily fee.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mannecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded April 17, 2014

Dear mannecker,

Thank you for taking the time to write a review on TripAdvisor.

Nearby the RAI, which is a 10 minute walk, are a few restaurants and bars to fulfill your evening. Furthermore, we are indeed a big hotel with 610 rooms. Nevertheless, we always do our utmost to give every guest personal attention and to give them an unforgettable experience.

Hopefully we could welcome you in the nearest future to give you that experience!

Best regards,

Remco Groenhuyzen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2014 via mobile

Stay here for 2 night 12-14Apr..stay here many time good point is just two train stop from airport so it very convent to travel to/from airport..this hotel is up to novotel standard..during check in was inform our room still not ready and offer extra ?30 to upgrade ans since travel with my wife so accepted the offer..well except the free mini bar drink n expresso machine is add on..nothing is different from those room I usually stay here..same size,same design,same view...
Avoid the upgrade offer n everything will b fine for this hotel..good breakfast,stronginternet,clean convent etc...

1  Thank Vincent C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RGroenhuyzen, General Manager at Novotel Amsterdam City, responded to this reviewResponded April 17, 2014

Dear Vincent C,

Thank you for writing a review on TripAdvisor. I am glad to read you had a nice stay.

Please let me explain benefits of a room upgrade. Our Executive Novation room have added products and services: located on the top floor, double bed, bathrobes, slippers, luxury toiletries, Nespresso, free WiFi internet, minibar, media package and a bottle of water. Upon request free newspaper is available.

Hopefully we could welcome you back in the nearest future!

Best regards,

Remco Groenhuyzen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Amsterdam City

Address: Europaboulevard 10, 1083 AD Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Green Hotel in Amsterdam
#55 Family Hotel in Amsterdam
#57 Business Hotel in Amsterdam
#61 Romantic Hotel in Amsterdam
#74 Luxury Hotel in Amsterdam
Price Range: $118 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Amsterdam City 4*
Number of rooms: 611
Official Description (provided by the hotel):
The Novotel Amsterdam City is a 4 star hotel near the Amsterdam RAI events centre and the WTC. RAI station,within walking distance of the hotel, offers frequent connections to the city centre and Schiphol Airport. This 100% non smoking hotel is an idealbase for a business trip or weekend away.The modern rooms feature an extra long bed, mobile desk, sofa and airconditioning. The hotel offers a restaurant serving breakfast, lunch and dinner, seven meeting rooms, a business centre, pub and coffee corner ... more   less 
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Also Known As:
Novotel Amsterdam City Hotel Amsterdam
Accor Amsterdam City
Amsterdam Novotel

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