Working in the vicinity of the Novotel in Amsterdam's business district and having never been to the Novotel for lunch, I thought I should try it out. I visited with a colleague and a visitor from France. On the way to the hotel we were joking about how Amsterdam is the Bad Service Capital of Europe. I think we were tempting fate.
We were shown to out table fairly promptly and seated. They asked us whether we wanted menu's in English or Dutch. We said English and got Dutch. And then we were ignored. For a long time. We joked about terrible service. No one came. We waved at staff who demonstrated that unique ability to stare through customers and walk on.
Now it's not like they were busy. There were maybe 20 guests seated and four dining room staff. Finally, after much waiving and trying to get attention, a waitress came to take our order. Seeing as how they had completely forgotten to ask us for our drinks we ordered food and drinks at the same time. And then we waited. And waited. And waived. And waited, Finally, a different waiter felt he couldn't reasonably avoid us any longer and approached the table. We asked for our drinks (again) and maybe some bread.
And guess what? We waited. and waited and waited. Finally, to our complete surprise our drinks arrived and a few minutes later the bread. The next period of waiting probably wasn't interminable but it did seem that way. The food finally arrived and it was actually very good.
A good meal spoilt by dreadful service. The worst thing was, that my colleague had warned me that the service was "one of the poorest in Amsterdam" - and she was right.
- Official Description (provided by the hotel):
- The Novotel Amsterdam City is a 4 star hotel near the Amsterdam RAI events centre and the WTC. RAI station,within walking distance of the hotel, offers frequent connections to the city centre and Schiphol Airport. This 100% non smoking hotel is an idealbase for a business trip or weekend away.The modern rooms feature an extra long bed, mobile desk, sofa and airconditioning. The hotel offers a restaurant serving breakfast, lunch and dinner, seven meeting rooms, a business centre, pub and coffee corner ... more less
- Reservation Options:
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- Also Known As:
- Novotel Amsterdam City Hotel Amsterdam
- Accor Amsterdam City
- Amsterdam Novotel