I have stayed at the Amrath several times before when visiting a supplier in Alkmaar and always had a good stay. However this last visit will certainly be my last, I judge hotels on firstly location, comfort and customer service the latter point unfortunately is where the Amrath has disappointed me.
When I arrived I was told that there was no parking spaces available and I would need to park elsewhere.
I parked up in the hotel car park while I checked in to cut a long story short the hotel manager was unhelpful, obnoxious, abrupt and showed no customer service at all. I will not use this hotel again and will ensure my employer blocks this hotel for all employees.
With so much choice and online availability I cannot understand how these hotels think they can't treat there customers in such a way and expect people to return and hand over there money.
Additionally I think the Amrath really does need a make over the rooms are looking very tired and dated, good luck but you haven't impressed this customer.
- Official Description (provided by the hotel):
- Looking for an hospitable, charming yet modern hotel in the centre of Alkmaar, in which to stay the night during either a business or pleasure trip? If so, then the most comfortable option is the Amrath Hotel Alkmaar! Built in 2005, this new hotel has 84 deluxe rooms, 5 junior suites and 1 suite. ... more less
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- Also Known As:
- Best Western Alkmaar