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“Young Couple Weekend Trip” 3 of 5 stars
Review of Hotel d'Orangerie

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Hotel d'Orangerie
Ranked #32 of 40 Hotels in Maastricht
Waterloo, Canada
Level Contributor
3 reviews
“Young Couple Weekend Trip”
3 of 5 stars Reviewed December 23, 2013

The hotel was in a nice part of town and close to the main sights. The check-in was a bit disorganized - the staff was courteous but did not go out of their way to service their customers.

Our room was in the new "annex" and looked recently updated. While the new decor was nice, the renovations in the bathroom particularly, were substandard. Things just didn't function right (such as the sliding door not staying closed and the shower overflowing on medium flow). The bed was also a split mattress, which was uncomfortable as a couple. The room was obviously striving to be high quality but fell short in a few key areas. The view out to the river was nice.

The price, however, was fair and just slightly above the quality received. Breakfast, on the other hand, was prohibitively expensive (15 euro pp). We appreciated them holding our bags for the day after check-out. Other options might be better in town for a similar price.

Room Tip: Check out reviews of the "classic" rooms - perhaps they are different than the new "m...
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank zwyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
    18
    56
    30
    18
    10
See reviews for
19
59
6
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
UK
Level Contributor
59 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 17, 2013

I stayed in this hotel while attending a conference at the MECC because the closer hotels were full. It was a 10 minute taxi ride to the MECC - about 15 Euros.
Although it was a nice hotel, and I would definitely recommend it for a holiday stay, it wasn't really a business hotel. It was impossible to work at the hotel because the wireless internet signal was so poor, despite the efforts of the friendly staff - hardware upgrade needed, I suspect. Luckily the MECC had strong and reliable wifi so I could work there.
Breakfast was nice and the room was comfortable, with lots of English language channels on the TV. It is a town centre hotel - so ideal for walking out of the door and seeing the sights of Maastricht but consequently there is some noise outside at night and light coming in from street lighting. It didn't disturb me but more sensitive people might have found it a problem.

Room Tip: No lift, so request a lower floor if you have a problem with stairs
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank WilliamsFamilyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 6, 2013

I didn't know what to expect,I was pleasantly surprised. This boutique hotel is charming. It is perfectly located in walking distance to everything. Each evening the hotel lite up with beautiful candles,which reflected its eclectic dacor. There attention to detal showed. The room we had was on the second floor, it was newly decorated and spectacular. I would return to this hotel Over and over again.

Room Tip: The room we booked was the junior suite
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haworth, United Kingdom
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed September 23, 2013

From the outside the hotel doesn't look all that inviting but once you enter its doors you begin to be charmed by the old Dutch style; chandeliers, dark wood paneling, antique furnishings and ambience aplenty. Our room was well equipped (though inexplicably the only soap in the room was in a dispenser in the shower) and spacious but marred by a lack of a good light - the room was always in gloom as it lacked a central light fitting and one of the free standing lights (a cheap steel standard lamp) was broken and another lamp needed a new bulb.

Sleep quality wasn't great as we could hear loud creaking of floorboards from the room above, some noise from other rooms close by and noise from nearby businesses and people on the street. Take some ear plugs is my advice.

Cleaning of the room was cursory - glasses used were only washed once during our three night stay, bed sheets were not changed and if you open the large windows the exterior of them is very dirty: though you really didn't want to open them that often as there is a lot of noise from street level and neighboring businesses.

Breakfast is very nice with a good choice and served in a lovely room steeped with a feeling of history - though seating is somewhat cramped. The staff were very polite and professional. The breakfast experience isn't laid back - 'stuffy' is a bit too harsh but if you like old world manners and deference then this may be perfect for you.

A side point - whether you agree with people smoking certain substances or not, I would argue that the mayor of Maastricht has got it all wrong by banning foreign tourists from the coffee shops - you will see signs all around the city explaining how Maastricht is different to every other Dutch city. The hotel is situated close to the waterfront and near a couple of said coffee shops but that was not a problem in our experience. The problem was the drug dealers hanging around very near the hotel on street corners looking for foreigners who want to buy some weed. How this is better than letting people enjoy their interests in private, legal shops is beyond me as we had to walk the gamut of the dealers every time we wanted to go to the waterfront and this marred our experience of the city.

Having said all of that Maastricht is a lovely place with plenty of cool bars and restaurants, and the people are very friendly and open. There is plenty to see and do and if you like shopping you will not be disappointed.

Note - there is no night porter at the hotel and last check in is at 11pm. We would like to thank the young man who waited for us as we arrived on a marathon trip from the South of France at 11.10pm!

If we stayed in Maastricht again we would certainly consider this hotel: staff are friendly, the hotel has charm and it does have secure parking (though that comes at a price of 20 Euros a night!) as well as a great location only five minutes walk from the centre of town.

Room Tip: High floor to minimise street noise.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Scubadoo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wicklow, Ireland
Level Contributor
144 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 21, 2013

The hotel is located just off Market Square, Maastricht. The street itself is neither shabby nor chic, but us three Irish ladies felt perfectly safe walking about this lovely Dutch city. The hotel is literally minutes from the train station, across the old bridge to the old part of the city and perfectly placed for walking around the city. It is also minutes from the square where Andrew Rieu holds his concerts, the main purpose of our visit to Maastricht. Back to the hotel, the bedroom on the third floor, (no lift) was of good size as was the bathroom. Unfortunately the lighting in the bathroom/bedroom was very poor for ladies trying to put on their makeup. There was a coffee making machine, a fridge, television and phone. We also had free Wi-Fi in the bedroom. The small courtyard was lovely for a coffee/beer/cake. We did not partake of the breakfast (15 euro) as the market square has numerous restaurants with breakfasts options from €7.00, and we didn't have to get up at silly o'clock to be down for an expensive breakie. There is a funky bar/lounge, the staff are very friendly and I would have no hesitation of recommending this hotel to other travelers.

Room Tip: ask the hotel to book a taxi to pick you up if you are coming from the airport as there are only two...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Gabrielle96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 15, 2013

I tell you now this is one of the best little hotels I have had the pleasure to stay in . The staff are so so nice very helpfull and very freindly . The breakfast was just perfect so much to choose from and the location perfect . The beds and pillows are fab but as i said befor the staff are top AAAAA I would love to stay there again I have stayed in many hotels all over the world 5 star on many occasions this hotel is not 5 star dosent clam to be but the staff the location and the breakfast brill felt like staying with a friend

Room Tip: we were on the third floor fine for us dident mind atall kept me fit but no lift so if you dont wan...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank liz t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel d'Orangerie

Property: Hotel d'Orangerie
Address: Kleine Gracht 4, 6211 CB Maastricht, The Netherlands
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #32 of 40 Hotels in Maastricht
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel d'Orangerie 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
d Orangerie Maastricht

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