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“We´ll be back” 5 of 5 stars
Review of Novotel Maastricht

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Novotel Maastricht
Ranked #10 of 40 Hotels in Maastricht
GreenLeadersPlatinum level
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757 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Paris, France
Level Contributor
249 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed October 3, 2013

In itself, hotel ok if you like the somewhat aseptic environment that Novotels and the likes provide.
Room was mostly clean and functional, with free WiFi, but very bland decor and a rather hard and uncomfortable bed.
Overall hotel decor more of the same, "design" but without much charm. However, the terrace and garden around the pool quite unexpected and lovely.
And very pleasant staff.
Breakfast spread was nice, but certainly not worth the very steep Eur18+ p/p. Limited and pricey dinner menu, but the food was tasty.
We booked this hotel as it was supposedly close to the Merc conference center, and while hotel hourly shuttle buses do get you there in less than ten minutes, it is more like a 25/30 minute walk than the 15 advertised. And same is true about getting into the very pretty town center.
Hotel is in the middle of nowhere, or more accurately, in the middle of very major road works, as a tunnel is being built to put the A2 highway underground. This is not the hotel's fault, however it does give a wasteland feel to the environs, with huge mounds of dirt all around, and constant noise and dust. Unfortunately, works are scheduled to go on for a few more years!
I don't plan to be back in Maastricht in the foreseeable future, however, were I to return, I wouldn't book this hotel based on proximity to the conference center!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 27, 2013

we prepaid our hotel room for 5 nights but on check-in novotel took €1, 200 from our credit card as deposit; this is ludicrous! we stayed in so many hotels accross europe this month but all only took €100 deposit. Maastricht missed out on our shopping due to Novotel's policy. we will never stay again in a novotel hotel around the world.

  • Stayed September 2013
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank fwmack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trollhattan, Sweden
1 review
4 of 5 stars Reviewed September 18, 2013

Overall the hotel was really nice, room was nice, shower great and the bed extremely comfortable! No noise from roads or other guests. We did not buy the breakfast which was really expensive and didn't use the restaurant in the evening for the same reason. Our room overlooked the small swimming pool and also a huge pile of rubble from major construction work close by. However this did not really distract us. There was a free hotel shuttle bus available to take guests into the city centre (it ran on an hourly basis up to 1815h), just need to prebook spaces at the reception desk. Overall enjoyed our stay and would be more than happy to stay there again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Shakey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fordingbridge, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 29, 2013

I've used Novotel Maastricht many times, was always my hotel of choice when visiting town ( which is usually 2 to 3 times a year). They have recently refurbished the reception and bar area, which looks nice and fresh, if not a little lacking in atmosphere. However we saw a marked drop in service. On a busy Friday (The spa GP weekend) at 5pm only 1 person was manning check in and we queued for some time, whilst friendly he wasn't very quick. We then had problems with the shuttle bus, the hotel favouring non checked in guests and the cab they booked failed to turn up so i had to drive us all in to town for dinner one evening. The rooms are starting to tire and the maids did not fully replenish the rooms. It didn't help that the fire alarm went off at 5am one morning either. Very disappointed it seems to be going backwards !

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Entwistlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brigg, United Kingdom
Level Contributor
78 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed August 26, 2013 via mobile

I stayed here as a base for the Belgium Grand Prix

Hotel rooms are good and clean.

Bad points
Location - it's quite away from the station and the city centre. There are no amenities around the hotel, city centre is a 15 minute walk away.

Breakfast - overpriced and poor service. Tables not cleared and long wait for hot good to be replenished.

I'd stay here again but would not touch the breakfast again .

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Maastricht

Property: Novotel Maastricht
Address: Sibemaweg 10, 6227 AH Maastricht, The Netherlands
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Maastricht
#5 Family Hotel in Maastricht
#7 Luxury Hotel in Maastricht
#8 Business Hotel in Maastricht
#11 Romantic Hotel in Maastricht
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Maastricht 4*
Number of rooms: 94
Official Description (provided by the hotel):
Novotel Maastricht is situated on the edge of Maastricht city centre, close to the Maastricht Exhibition & Congress Center (MECC). The Novotel Maastricht is ideal for business trips and weekend breaks, and can be easily reached by car or public transport. There is a Shuttle bus to the city center, central train station or MECC. The Novotel Maastricht welcomes children, and in the summer months you can enjoy the heated outdoor swimming pool. ... more   less 
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Also Known As:
Maastricht Novotel

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