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Novotel Maastricht
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Reviews (1,002)
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Reviewed September 27, 2013

we prepaid our hotel room for 5 nights but on check-in novotel took €1, 200 from our credit card as deposit; this is ludicrous! we stayed in so many hotels accross europe this month but all only took €100 deposit. Maastricht missed out on our shopping due to Novotel's policy. we will never stay again in a novotel hotel around the world.

  • Stayed: September 2013
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2  Thank fwmack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

Overall the hotel was really nice, room was nice, shower great and the bed extremely comfortable! No noise from roads or other guests. We did not buy the breakfast which was really expensive and didn't use the restaurant in the evening for the same reason. Our room overlooked the small swimming pool and also a huge pile of rubble from major construction work close by. However this did not really distract us. There was a free hotel shuttle bus available to take guests into the city centre (it ran on an hourly basis up to 1815h), just need to prebook spaces at the reception desk. Overall enjoyed our stay and would be more than happy to stay there again.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Shakey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 29, 2013

I've used Novotel Maastricht many times, was always my hotel of choice when visiting town ( which is usually 2 to 3 times a year). They have recently refurbished the reception and bar area, which looks nice and fresh, if not a little lacking in atmosphere. However we saw a marked drop in service. On a busy Friday (The spa GP weekend) at 5pm only 1 person was manning check in and we queued for some time, whilst friendly he wasn't very quick. We then had problems with the shuttle bus, the hotel favouring non checked in guests and the cab they booked failed to turn up so i had to drive us all in to town for dinner one evening. The rooms are starting to tire and the maids did not fully replenish the rooms. It didn't help that the fire alarm went off at 5am one morning either. Very disappointed it seems to be going backwards !

  • Stayed: August 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank Entwistlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013 via mobile

I stayed here as a base for the Belgium Grand Prix

Hotel rooms are good and clean.

Bad points
Location - it's quite away from the station and the city centre. There are no amenities around the hotel, city centre is a 15 minute walk away.

Breakfast - overpriced and poor service. Tables not cleared and long wait for hot good to be replenished.

I'd stay here again but would not touch the breakfast again .

  • Stayed: August 2013
    • Value
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Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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