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“week-end in Maastricht” 4 of 5 bubbles
Review of Novotel Maastricht

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Novotel Maastricht
Ranked #13 of 38 Hotels in Maastricht
GreenLeadersPlatinum level
Mons, Belgium
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“week-end in Maastricht”
4 of 5 bubbles Reviewed September 13, 2012

Very good hotel, the situation is not too far from the center and the station. Possible to walk to the town in the morning without the car!
The food was very good (only the breakfast), the choice was vast. I hope to go again at the end of the year.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Martine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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826 reviews from our community

Traveler rating
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    159
    33
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 8, 2012

We have now stayed as a family twice at this hotel, and have really enjoyed our stay both times.

One thing I should mention right away is that staying here probably isn't for everyone because of the location. If you want to be right in the center, this isn't the best hotel for that. If you don't mind taking the bus (the bus stop is nearby), the hotel shuttle, or driving into the center, this is an option worth looking at, though -- it's only a few minutes away. If you want to walk into the center, or from the train station to the hotel, I would advise thinking twice, though -- the city is bisected by the A2, and the center and train station are on one side, while the hotel is on the other. On foot, it isn't obvious where you can cross, so you really have to know, in advance, what route to take.

With all that said, on to the hotel itself. We came with two children, ages 9 and 4. Check-in, and all later interactions with the hotel staff, was friendly and professional. The rooms we've had both times have been equipped with a large bed and a sofa bed for the kids. There are plenty of towels, pillows, etc, and a good sized bathroom with either a shower or bath tub. The room is a bit snug once you have the sofa bed pulled out, but there is still plenty of room for luggage and we haven't had any issues. Everything is comfortable and clean. Since the Dutch don't dub most television, finding shows in English isn't a problem.

Breakfast is available, and is free for children if the adults are eating too. It's a bit pricey, but in our opinion is worth it, with a large amount of variety and quite generous hours that it is open. The restaurant is also nice if you feel like staying in for the evening -- not cheap, but not really out of line with the prices in Maastricht or the rest of the Netherlands.

One thing we really like, and that makes it a great hotel if you are coming with children, is the kid-friendly features of the hotel. Children get a small gift when you check in. There is an outdoor pool and playground, but both times we've visited the weather has made it impractical to try them out. There are also building blocks, video game consoles, a foosball table, and a TV with children's movies (on one time we visited, off the other) in the lobby. This makes the lobby a great place to unwind as a parent -- you can bring a book, your laptop (free wireless in the hotel), etc, and just let the kids play. Since the lobby is right outside the restaurant, this also means you can linger over your meal while the kids go and have fun.

Overall, especially if you have children, I would highly recommend this hotel, and we definitely plan to return on our next trip to Maastricht.

Room Tip: I'm not sure it matters which room you get -- the hotel is not far from the expressway, but we...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 26, 2012

staff were really very helpful and friendly and spoke English very well, and food was lovely
room was very good - everything a tourist could want.
no complaints and a lovely town to visit with the use of the hotel mini bus

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeanlandymore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stroud
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed August 23, 2012

On the whole we were very happy with this hotel.

We booked many months in advance but even then the family-rooms (extra room for €40) deal was fully booked, so we were in a standard family room (despite our booking saying 'superior' room). The sofa bed was not down on arrival and we did have to try & find somewhere for the occassional table to go (there was nowhere obvious - and it was always in the way) before we could get the bed out.

We asked for extra pillows, but none were available - the staff did improvise with giving us empty pillowcases to put the cushions in.

When I went to lie down, I noticed my pillow stank of stale sweaty armpits. Reception did make an effort to find a replacement one (they also sniffed it and agreed it stank). However I later noticed that the bed also stank - not much I could do at that point as it was approaching midnight & I didn't want to disturb my children & wife. I did tell reception the following morning who said they would alert housekeeping - but no offer of compensation or discount was made. Whilst the personal hygine of hotel customers is not the responsibility of the hotel, I'm sure housekeeping should have noticed this on cleaning the room before we arrived.

The hotel is in a residential / business area close to the motorways & main roads. Free minibus into the city centre.

There was a very nice patio area by the restaurant overlooking a small unheated pool - we made good use of that in the morning (after I'd showered to get rid of 'stinky bed contamination')

The breakfast was very good.

I would have given this '4' had the bed not smelt.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Capers123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Maastricht

Property: Novotel Maastricht
Address: Sibemaweg 10, 6227 AH Maastricht, The Netherlands
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Maastricht
#5 Family Hotel in Maastricht
#8 Luxury Hotel in Maastricht
#8 Business Hotel in Maastricht
#11 Romantic Hotel in Maastricht
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Maastricht 4*
Number of rooms: 94
Official Description (provided by the hotel):
Novotel Maastricht is situated on the edge of Maastricht city centre, close to the Maastricht Exhibition & Congress Center (MECC). The Novotel Maastricht is ideal for business trips and weekend breaks, and can be easily reached by car or public transport. There is a Shuttle bus to the city center, central train station or MECC. The Novotel Maastricht welcomes children, and in the summer months you can enjoy the heated outdoor swimming pool. ... more   less 
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Also Known As:
Maastricht Novotel

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