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“Quite expensive for what it was”

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Crowne Plaza Maastricht
Ranked #10 of 38 Hotels in Maastricht
Certificate of Excellence
Leatherhead
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Quite expensive for what it was”
Reviewed October 10, 2011

We paid a premium for the room here- maybe because it was the Spa grand prix and a lot of people stay in Maastricht. It was ok and clean by lacked any sort if wow factor that I would expect from a 5 star hotel at this price.
The location was good- just across the river from the town centre.
You could do about worse than this but it was nothing special really.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenniferlou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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682 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
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English first
Southampton, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 26, 2011

We stayed here for 2 nights and had our dog with us. All the staff were really helpful and friendly. The room was a little dated as was the bathroom but overall it was good value for money. The breakfast was massive and great. Definitely worth staying here if you are in Maastricht.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank goodwoodgiraffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 24, 2011

This hotel needs a good refurbishment, room is ok but bathroom definitely to old for prices, service is good as well as location and beds. Should be more luxurious for prices paid

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wilmick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 20, 2011

I recently stayed with my father at the Crowne Plaza Maastricht which we were using as our base to attend the Belgian Spa Grand Prix. Having stayed previously at Crowne Plaza hotels, I had high expectations. On arrival, following a drive from the UK, we found that the hotel parking was very poorly signposted. My father had to jump out and run into reception (through the rain) to find out where the carpark was and how to access it. This whole process requires improvement. On arrival at reception, we checked in and were given the key-cards to our room. I was dismayed to find we had been allocated a double room rather than the twin room that had been specified. A phone call to reception later and we were offered the option of staying in the room we had been allocated (which was an upgraded deluxe room) with a rollaway bed or take a twin room in the unrefurbished part of the hotel that was not a deluxe room. We opted to stay in the deluxe room with a rollaway bed. The staff were effecient in sorting this out but I was frustrated that the problem had even arisen as my instructions were clear as part of the booking process.

I was further disappointed to find that wifi was a costed extra in a hotel which I would consider to be at the higher end of the market. Come on - it's 2011 not 1911. I have stayed in backpacker hostels that offer free wifi and it is unacceptable, given the price that is being charged, that wifi isn't included as standard.

The TV in the room was pretty hopeless. It was impossible to determine which channel was being viewed as there was no on-screen display, the volume on the TV was abysmal and even cranked up to full volume was difficult to hear and it wasn't possible to directly enter a channel number which required incrementing each channel one by one. This can quickly become annoying.

We had a poor night's sleep as it became obvious that our room was not only situated very near to the lifts but also seemingly underneath the lift pulley system which sounded like it was housed directly above our room. There was a near constant mechanical whine and whirr throughout the night as the lift was called.

So to breakfast he following morning. It wasn't clear whether breakfast was included so we checked at the podium outside the breakfast room and our names were included on the list, generally a sign (in my experience) that breakfast is included in the room rate. We proceeded to have a light breakfast. On our way back to the room I decided to check again with reception and we were informed that actually breakfast wasn't included. We had just been fleeced 48 euros for some scrambled eggs and a croissant. Outrageous prices for breakfast. Even if I had eaten everything on offer at the breakfast buffet it wasn't worth 24 euros a head. Even more frustrating was that the following day we decided to skip breakfast given the prohibitive prices. This did not prevent breakfast being charged to my bill. I queried this with reception and they said that they had assumed we would be taking breakfast again. What? Since when have hotels employed mind-readers who can anticipate my every action? I've never heard of this before. Anticipatory breakfast charging.

On check out from the hotel, I paid close attention to the charges on the bill and I was in equal measure delighted and dismayed to see yet another inconsistency. We had now not been charged for breakfast on either day we stayed. So was breakfast included or not? I was happy that I didn't need to take out a second mortgage to pay for the eggs and croissants so I decided not to query the bill any further.

Taking all of this into consideration I would choose somewhere else to stay if visiting Maastricht again and Crowne Plaza need to buck their ideas up considerably.

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikey_sara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Level Contributor
76 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 31, 2011

Nice hotel good location, really good breakfast Rooms especially bathroom starting to show age Long lines to checkout, took over a half but friendly staff

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CPHarkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
396 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed July 27, 2011

When you choose a hotel like Crowne Plaza you have some expectations. I am a platinum member and have been to this same location for at least 7 years. They still charge for internet (99% of the IChotels I have stayed, and they are many, do not charge for internet). The parking costo 22 euros per day which I think is really too much, and breakfast is really expensive at 26 euros.
Air condition is not very good. Minibar accesible but the products too expensive. I found a super market very close so I decided to buy my own.
Location is superb, but I think it is time to move to other hotel that do not charge for internet and parking. Between internet, parking and breakfast the cost of a room doubles.

Room Tip: Try to get one in the newes area.
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  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ETame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maastricht, The Netherlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 26, 2011

Location super but service/attention to detail not good....under-staffed in our opinion.

Room Tip: Basic room, not fancy
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank riadsala188575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Maastricht

Property: Crowne Plaza Maastricht
Address: De Ruiterij 1, 6221 EW Maastricht, The Netherlands
Phone Number:
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Maastricht
#9 Family Hotel in Maastricht
#9 Business Hotel in Maastricht
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Maastricht 4*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel Crowne Plaza Maastricht is the best hotel to stay in the centre of Maastricht, the city of the Maastricht treaty. The hotel is unique and quiet situated on the river Maas, in the city centre. Crowne Plaza Maastricht is easy accessible and has its own underground car park.Crowne Plaza offers luxuriously regular rooms as well as Clubrooms on a 5-star level, all equipped with air conditioning and high-speed internet.You are sure to find excellent wining and dining in the hotel's restaurant 'de Mangerie'. The kitchen team prepares Mediterranean as well as local cuisine with fresh seasonal products.In addition the hotel offers 9 meeting rooms for gatherings up to 400 peoples, dinners up to 700 peoples and parties up to 1500 peoples. Here too, service is of primary importance and the staff goes just that step further when advising their guests.You find the historical city centre, were the bars with the famous terraces, shops and restaurants are situated, within walking distance. In short: Hotel Crowne Plaza Maastricht is the address for a wonderful stay and a successful gathering!Special events during the year in Maastricht: TEFAF:The European Fine Art Fair, Carnival, Preuvenemint, concert of André Rieu, Winterland. Pursuant to the Dutch legislation regarding the ban on smoking the hotel is entirely non-smoking by 1 July 2008. ... more   less 
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Also Known As:
Maastricht Crowne Plaza

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