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Best Western Lamphey Court Hotel & Spa
Ranked #1 of 2 Hotels in Lamphey
Reviewed March 22, 2013

Myself and three colleagues stopped here on a business trip to Milford Haven. This is a convenient location for Milford Haven if you are driving and is set in nice grounds. The rooms are as one might expect for a Best Western, varied in size and decor but certainly have character. Two key issues, one that one of my colleagues found a pubic hair in their bath and two my shower would not shut off fully. The food in the restaurant was very good and reasonably priced with good service. The breakfast was a good quality breakfast with local influences.

  • Stayed: March 2013, traveled on business
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2  Thank RichardB191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare D, Manager at Best Western Lamphey Court Hotel & Spa, responded to this reviewResponded March 27, 2013

Thank you for your feed back, I would like to appologies aabout the cleanliness of the bath. We pass all comments onto our teams to assist with training & standards, so we hope that you will return to see that this area has been addressed.

We are always happy to hear good feed back on our food offering and this infomation has been passed on to the team.

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719 - 725 of 927 reviews

Reviewed March 22, 2013

We stayed at the Lamphey Court Hotel as part of a week tour around South Wales. We had one of the deluxe rooms and on arriving at the drive of the hotel we were blown away. The hotel, the room, the gardens and the spa were all fantastic. Pembroke was a great base for travelling around to Tenby, St Davids and Fishguard and all the beautiful Pembroke National Park coastline. The food and service was just fantastic, showcasing some of the fabulous local produce. The staff were warm and welcoming. We just loved everything about the hotel and could happily have stayed there much longer. The was in complete contrast with our experience at the next hotel we stayed in.

Thank you to all the staff for our wonderful stay. I would recommend the deluxe rooms to anyone they are fantastic.

Room Tip: Go for the deluxe rooms
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  • Stayed: March 2013, traveled as a couple
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1  Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare D, Manager at Best Western Lamphey Court Hotel & Spa, responded to this reviewResponded March 27, 2013

Thank you so much for taking the time to writre your review, your comments have been passed on to our team and if there is any way you feel we could improve our offering please let us know.

We hope you see you here again soon.

Regards

Clare

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Reviewed March 18, 2013

A lovely w/e stay with good leisure facilities,great food and very helpful staff in a beautiful area of Pembrokeshire.Our stay was using Tesco vouchers so made it very reasonable, but no reduction in quality, and we will deffinately be going back.

Room Tip: Studio rooms could be slightly larger than in the main building.
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  • Stayed: March 2013, traveled as a couple
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Thank JimandJo1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare D, Manager at Best Western Lamphey Court Hotel & Spa, responded to this reviewResponded April 18, 2013

Thank you for taking the time to give feed back on your stay with us.

Your comments have been well received and passed on to our team - as you said we treat all our guests the same.

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Reviewed March 9, 2013

The approach to Lamphey Court is exciting. You can see the impressive house across meadows, and the long drive passed fields with spring lambs. It is situated next to the ruined and atmospheric Bishop's Palace, which is important in Pembroke's religious history. Staff were charming, the food was good, particularly breakfast, and the room was comfortable and well appointed. We hope to make a return visit.

  • Stayed: March 2013, traveled as a couple
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Thank travelmaniac18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare D, Manager at Best Western Lamphey Court Hotel & Spa, responded to this reviewResponded April 18, 2013

Thank you for taking the time to give feed back on your stay with us.

You comments have been well received and passed onto our team.

We hope to see you again.

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Reviewed March 7, 2013

Great food, rooms and good service, but in room 2 I was awoken at 6AM by what I think was some sort of noisy generator. Did not time have time to use the Spa facilities or appreciate the wonderful setting. I would stay agin but would ask for a more quiet part of the hotel.

Room Tip: Stay clear of room 2
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  • Stayed: March 2013, traveled on business
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Thank SimonF64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare D, Manager at Best Western Lamphey Court Hotel & Spa, responded to this reviewResponded April 18, 2013

Thank you for taking the time to give feed back on your stay with us.

I do apologies - this noise was caused by the kitchen extractor fan - we have had a contractor to look at this and are currently working on a solution.

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Reviewed March 7, 2013

Arrived last Saturday for a Groupon overnight stay bought for my 50th birthday. Book-in was quick and efficient, staff extremely helpful. Afternoon tea - part of package was delicious, 2 warm scones, jam and clotted cream and pot of tea and coffee which we were offered re-fill. Room was nicely decorated and well equipped. Also in package was full use of gym, pool and sauna. Was a small problem with heating in pool - little colder than I'd like - but there was a notice in reception apologizing. Spa treatment booked was very professional and good value esp as it was discounted as we were guests at hotel. Breakfast was extensive. We eat in restaurant in evening & meal was good. We booked late check out and sunday lunch for £25 extra which was well worth it. Only down side was Sunday lunch service was slow - took 2hrs even thou restaurant was only quarter full. It was worth checking bill as they had charged for 1 of the Sunday lunch courses. This was quickly rectified with an apology and without any fuss. Well recommended esp if you can get a groupon deal

  • Stayed: March 2013, traveled as a couple
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Thank TCN50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare D, Manager at Best Western Lamphey Court Hotel & Spa, responded to this reviewResponded April 18, 2013

Thank you for taking the time to give feed back on your stay with us.

Your comments have been passed onto our team - they are passionate about the service they provide for our guests and this was very well received.

Our Spa facility has been recently refurbished and is a fantastic added extra for our guests - we are delighted that you enjoyed to experience.

I do apologies about the confusion during Sunday Lunch, I hope that this did not reflect on the rest of your stay. The wait was not acceptable and this is an area we have improved on with team training.

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Reviewed February 27, 2013

This is the second time we have stayed at Lamphey Court, unfortunately the reason for our stay was initially to visit a very sick friend and ultimately to attend her funeral. On this occasion we booked with Booking.com and when we arrived I presented the booking and payment confirmation stating this was a pre-paid booking. When I asked to pay the remaining bill for the food/beverages that we had consumed the receptionist looked at her computer and told me that only £69 had been paid and we would need to pay the remainder for the accommodation as well as the food. I then presented her with a second copy of the payment/booking form which I had kept but she still insisted that only £69 had been paid and I would need to pay the remainder. I advised her that I did not intend to pay twice for something I had already paid and she got quite short with me and then said we both ought to calm down! I left her to make some phone calls and when I came back she told me that "it was sorted out but that they still needed to take payment for the second £69 - after further debate she explained that the hotel needed to take the residual payment from Booking.com and not myself. The hotel obviously need to educate their staff on procedures when third party bookings are involved! This was quite an unpleasant end to an otherwise comfortable stay, where the rest of the staff could not have been more helpful.

  • Stayed: February 2013, traveled as a couple
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Thank Doris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare D, Manager at Best Western Lamphey Court Hotel & Spa, responded to this reviewResponded March 6, 2013

Thank you for your review, we apreciate any feed back our guest have and endeavor to use it to imporove our service in any way possible.

With regrads to your check out I firstly would like to appologies that there was confusion over your payment terms, we are currently reviewing our procedure with the team and can assure you that this is not our normal way of opperating.

I was delighted to see that the rest of your stay was enjoyable and that from the feed back you gave on our other team members you can see that we do pride ourselves on customer service.
I hope that you will return to see that we have addressed the matter of concern you raised.

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Additional Information about Best Western Lamphey Court Hotel & Spa

Address: Lamphey | near Tenby, Lamphey, Pembroke SA71 5NT, Wales
Location: United Kingdom > Wales > Pembrokeshire > Pembroke > Lamphey
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lamphey
Price Range: $89 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Lamphey Court Hotel & Spa 3*
Number of rooms: 39
Official Description (provided by the hotel):
Lamphey Court Hotel & Spa is Pembrokeshire's best kept secret, a stunning country hotel set in beautiful grounds. The new Spa is a great addition & offers a full range of therapies & treatments has a state of art gym & sauna,steam room,spa bath,tennis courts & an infinity heated swimmimg pool. Set in the heart of Pembrokeshire, close to sandy beaches, the Pembrokeshire Coast National Park & the historic Preseli Hills. The hotel is in a south facing position with unspoiled views across the Pembrokeshire countryside next to the beautiful medieval Bishop's palace. Also within a short drive is Oakwood theme Park and Manor House Wildlife Park, Caldey Island with it's Cistercian monastery & countless historic castles, such as Carew and Pembroke. Lamphey Court Hotel & Spa is the jewel of Pembrokeshire, a perfect location, whether on business (close to the Milford Haven Waterway) or for pleasure, with family or as a couple. Escape to the tranquility and luxury of this stunning location. ... more   less 
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Also Known As:
Best Western Pembroke
Pembroke Best Western
Best Western Lamphey Court Hotel & Spa Pembroke

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