We have just returned from a lovely day out in the Cotswolds (80 mile round trip) of which the feature of the day was lunch at The Fox Inn, where we have on two other occasions had good meals (albeit these were in the week). Today was a huge disappointment and we certainly won't be back. Clearly they were busy but my husband and I have been to plenty of other busy pubs on a Sunday and not had the impression that the staff couldn't cope. When we arrived for our pre-booked table we stood at the entrance for a while until someone finally asked if we were being seen to. The lady that asked us pointed to a table and said "that's yours, straight ahead" although she quickly realised it might be more polite to show us to the table. We then sat there for a while as staff raced around us but at no point did anyone indicate that they would be with us soon. I eventually went and asked if we could place an order - the girl I spoke to was extremely polite and apologetic and the only member of staff who can credit herself with any form of service. She told us they were very busy which was obvious but that doesn't allow any establishment to not pay attention to their clientele.
Our order was taken - one risotto and one roast beef. When it came out the food was very nice but luke warm - so you find yourself rushing to eat it before it goes completely cold. The waiter in our area, Gavin, asked us how the food was and we said "nice but not very warm". He appeared very surprised and then bluntly asked us if we wanted to send it back to be redone. He didn't apologise once for the issue. Given that it was almost 3pm we declined the offer and decided just to eat it. When we had finished he took the plates away and didn't say anything again about the food quality or apologise for the lack of heat. A few minutes later he silently went to pass us menus (I assume he was offering dessert!) and we said no, we just wanted the bill. A few minutes after that he came back over and said "we're not charging you for the food as you didn't like it". That may seem to be a generous offer but the way it was delivered was appalling - he offered no apology, made me feel like I was in the wrong for raising the issue - and in fact, he was wrong - we did like the food, it just wasn't hot.
I would NEVER return to this pub again - I don't expect to pay these sorts of prices for such ignorant service. We get the distinct impression that unless you fall in the local, upper-class champagne swilling clientele then they really aren't interested in you.
Best of luck to anyone going on Mother's Day. If they can't cope with a regular Sunday then how they will manage next weekend is hard to imagine.
P.S. The dishes of salt and pepper might seem trendy, but given that I don't know whether the last person who put their fingers in the bowl washed their hands after going to the toilet, I would prefer a proper salt and pepper shaker.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline so you can book your The Fox Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Fox Hotel Lower Oddington
- The Fox Inn Lower Oddington, Cotswolds