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“Great Food, So-so Service!”
Review of Quaglinos

Quaglinos
Ranked #281 of 1,970 Restaurants in Zurich
Certificate of Excellence
Cuisines: French
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Neighborhood: Seefeld
Description: The Brasserie and Bar Quaglinos is part of the 4 star Hotel Europe and offers finest French cuisine. The Brasserie is located right next to the Opera and Lake Zurich. In the evening you may enjoy a fine French meal or a fancy cocktail at the bar.
Reviewed August 7, 2014

A 3-1/2 star rating would be more appropriate. This is going to be a bit of a "mixed" review. We were staying for 2 nights at the Hotel Europe and decided to have dinner one night at Quaglinos, which is part of the hotel. The restaurant has fantastic ambience - it could have been in Paris!! I made a reservation and was told they would give us a "special table". I didn't ask for this, but was looking forward to seeing where they'd put us. When we arrived the restaurant wasn't full and there were several tables for 2 available. We were asked which table we'd like and we chose a table in the corner. They poo-pooed that request and placed us at the table beside it. Clearly the corner table was the best table for 2 in the restaurant. We thought perhaps it had been specifically requested by someone else and thought nothing more about it. Interestingly enough though, the corner table remained empty all evening long - hmmmmm, interesting! Anyway, the food was really good. My husband and I each had a salad and shared the Coquille St. Jacques. I had the monkfish & scallops and my husband had the moules "facon du chef" & pomme frites. Everything was delicious!! Our server on the other hand was almost indifferent. The service wasn't bad but it wasn't good either. We've never experienced service like this before. Moving on to breakfast: as I said we were staying at the hotel BUT didn't book directly with the hotel so we didn't have the breakfast plan. We chose the continental breakfast which was really good the "first" morning - the service was great that morning as well. But the second morning was a different story. Our server was a very timid "girl" who didn't seem to know what she was doing. Apparently the kitchen had run out of food for the continental breakfast people, even though the food plan guests had lots of food at the buffet table. We were given 2 buns & juice and for some reason getting coffee was also an issue. The server was very flustered with my questions about the lack of food so finally a more experienced server took over and brought coffee and more buns. The new server repeated that the kitchen had run out of food which we could see wasn't really true. Anyway, in the end we were comped our breakfast - so they did the right thing.

Thank jillian07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (171)
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42 - 46 of 171 reviews

Reviewed May 24, 2014

The food is upscale wannabe, their steak and mash potato is a copy of Hotel Metropol in Monaco. But the service is not even 20% of Hotel Metropol. The service staff asks nothing during the serving.

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Thank linjiechou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

We booked a table before Balletgala in Opera House on 31st December. They offered a festive dinner menu, which was quite remarkable: tartare, lobster, tender vegetables... Unfortunately we came late and didn't have enough time to savour the food. Everything looked perfect and the service was irreproachable. I recommend the place for opera lovers, just come well in advance not to miss the beginning of the show!

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Thank Irina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014

Very good food in a convenient location very close to the heart of the city. We ate outdoors on a lovely spring day at a street side table on the quiet street, which was lovely.

1  Thank BigV1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014 via mobile

I am a regular client of this place using it for both private and business meetings.
The service is usually of high standards, the staff is kind, the bar is very nice, and the food us delicious. I recommend the Entrecôte, onion soup, ravioli, lamb and the tomatoes with mozzarella. They have also very good coffee (which is not the default situation in town unfortunately) served with a fine butter cookie.

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Thank rommur85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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