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“A great View and professional people” 4 of 5 bubbles
Review of Sorell Hotel Zurichberg

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Sorell Hotel Zurichberg
Ranked #61 of 138 Hotels in Zurich
Certificate of Excellence
San Diego, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A great View and professional people”
4 of 5 bubbles Reviewed December 16, 2013

You arrive and you get checked in in no time. They do ask you what you need not more not less. They seem to understand not everybody needs the same treatment and they adjust. They do help in any way possible with all your business issues-FAX/INTERNET/PRINT OUT etc.

Room Tip: The rooms with view to the lake are beautiful. The rooms looking to the woods are also beautiful-dep...
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cornelia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurichberg, Guest Relations Manager at Sorell Hotel Zurichberg, responded to this review, January 7, 2014
Dear guest

It is a great pleasure to read your rating and I have forwarded your words to my team. Thank you for staying with us whilst you are in Zurich.

Thank you for the compliments, it's a great motivation for the whole team.

Your sincerely,
Gabriella Achermann
Event Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
    118
    96
    32
    7
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Munich, Germany
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 3, 2013

My family and I have enjoyed coming to this hotel for years. The staff always makes a special effort to see that you are well taken care of. Be it asking for a restaurant-to providing tram tickets-to finding a plce that supplies my dog with his favorite dog food. The hotel is in a supberb location with easy access to downtown Zurich. This was especially helpful on this trip as navigating Zurich with a car was not a timely option. All the streets had detours and were under construction.
I would reccomend Hotel Zurichberg to business travellers as well as just going for a quick break.

Room Tip: There are several rooms in the new building with great lake views-even if the day is overcast.
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  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank utefa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurichberg, General Manager at Sorell Hotel Zurichberg, responded to this review, November 17, 2013
Dear guest,

we are pleased that you were happy with the service we have delivered. Thank your for your excellent rating.

It is our pleasure to be your 'home away from home'.

We hope to see you again soon.

Kind Regards,

Roger Neuenschwander
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
336 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 338 helpful votes
3 of 5 bubbles Reviewed October 7, 2013

"R21 sets new standards for restaurant cuisine. It offers a superb arena for chefs and sommeliers, combining the secret of creative and contemporary culinary art, elegance in a relaxed atmosphere and fantastic views of Lake Zurich and the city of Zurich."

This is the description of restaurant R21 from their website. I can assure you that neither is the cuisine creative or contemporary, nor does it set new standards in dining. Whoever wrote the above is clearly a marketing person with absolutely no skills in gastronomy. The only part I do agree with is that it is elegantly furnished and offers good views of Lake Zürich.

We were a table of 8 adults with 2 kids on a Friday evening. We come here repeatedly as my father in law likes the place. I personally do not as the food is average at best. The service is ok, it's typically clinical Swiss German service: prompt and relatively efficient but lacking of any emotion whatsoever. Smiles cost nothing.

For a restaurant that claims to offer creative and contemporary cuisine, their menu is terriblly boring. As you will note from their menu (photo attached), they offer only 4 starters, 4 mains and 3 desserts. I perosnally like restaurants with small and limited menus as this is normally a sign of great cuisine. Rather than be a jack of all trades, it's better to master a few and master them well. Unfortunately this place doesn't do it. The chef/F&B director needs a kick up the backside. I'm a former successful hotelier and know what I'm talking about.

For starters: a boring salad, a potato soup, a risotto and an octopus appetizer. I ordered the octopus and it was quite poor. The dish lacked any flavour whatsoever. I grew up by the ocean and am a massive fan of seafood, but unfortunately this dish was bland. Others had the soup and it was nothing special. Truffel foam is not good enough... not only is it outdated, it's a pathetic attempt to fool diners into thinking this is gourmet.

For mains: Zürich geschnetzeltes (Swiss German traditional veal dish), Hackbraten (Swiss German meatloaf), Mistkratzerli (grilled Chicken) and Thai red curry. I'd like anyone of you to find something creative/contemporary on this menu... I'll give you a million if you do! Boring food. I had the chicken and it was moist and well cooked but nothing special. It was just grilled chicken with potatoes and 2 thin slices of a panfried plum. The thai curry was average and I've had better veal at local supermarket cafeterias. Lastly, I'd like to point out that despite having sufficient number of wait staff, our food still sat at the kitchen pass far too long. End result: our food was not served piping hot.

Desserts weren't anything special either. The chestnut purée was clearly not home made and tasted as such.

The best thing about this place: the wait staff's uniforms and the décor.

The negative points: very average food, service too clinical, nothing contemporary in their cuisine whatsoever.

I would have rated it poor but it wasn't, it was average. Socks certainly need to be pulled up...

  • Stayed October 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Smoke_Trees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurichberg, General Manager at Sorell Hotel Zurichberg, responded to this review, November 26, 2013
Dear Guest,


Thank you for your feedback. For the inconvenience I very much apologize to you.

Your impressions are very important for us to avoid such situations in the future.

The entire team, it is very important that you feel comfortable with us and I am very sorry that we have not succeeded most during your stay.

We would be very pleased to welcome you again soon with us.

Best Regards,

Roger Neuenschwander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
110 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed October 6, 2013 via mobile

The view of the Zürich-See is really great especially when you look out of the window of your hotelroom in the morning or evening. Nice rooms with designer furniture and B&O TVs. Great breakfast, nice bar and good restaurant. City center can be reached in 20 minutes bei public transport. Higly recommended.

Stayed September 2013, traveled on business
Helpful?
1 Thank Andreas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurichberg, General Manager at Sorell Hotel Zurichberg, responded to this review, November 17, 2013
Dear guest,

thank you so much for your rating. It is our pleasure to give the best service possible and it's a great motivation for the team when guests like you honor our efforts.

All the best to you and best regards,

Roger Neuenschwander
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
128 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

This was my first stay at this hotel in Zurich and I must say it was a wonderful experience. Beautifully located overlooking Zurich and the lake, it's just about a 15-minute drive from the airport. The room (single) was clean and big enough for an overnight stay. Wireless is complimentary; The breakfast was great. There's a tram close by which takes you to downtown Zurich.
In fact, I plan to go back there in two weeks' time...
It's a sure choice

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mcmlix1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurichberg, General Manager at Sorell Hotel Zurichberg, responded to this review, September 9, 2013
Dear guest,

we are pleased that you were happy with the service we have delivered. Thank your for your excellent rating.

It is our pleasure to be your 'home away from home'.

We hope to see you again soon.

Kind Regards,

Roger Neuenschwander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

Pros:
- friendly staff
- very clean hotel, not only the room but also the public rooms and garden
- very good breakfast (local products, in particular cheese, available)
- quiet hotel, which means no traffic or other noise
- complimentary free internet
- complimentary bottle of water (and my colleague had in addition a plate a fresh fruits)
Cons:
- nothing

We stayed there for one night; Our Swiss colleagues also recommended to go there for dinner; it is well-know in the Zurich region for its excellent cuisine.

Using public transport, you will be at the Zurich main station within 15 minutes.

We´ll come back :-)

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cosmopolit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurichberg, General Manager at Sorell Hotel Zurichberg, responded to this review, August 27, 2013
Dear guest,

we are pleased that you were happy with the service we have delivered. Thank your for your excellent rating.

It is our pleasure to be your 'home away from home'.

We hope to see you again soon.

Kind Regards,

Roger Neuenschwander
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 16, 2013

Good hotel, great view, very quiet at night, great location, but the restaurant staff, the worst, very bad attitude, obvious very poorly managed. The same goes to the front desk staff. Very good size rooms, comfortable beds, but no air conditioned. limited menu and not willing to make any changes, and an average food quality.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Tito W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurichberg, Front Office Manager at Sorell Hotel Zurichberg, responded to this review, August 19, 2013
Thank you very much for taking time writing your impression about your stay in our hotel. It helps us to improve our services and to please our guests.

Once again thank you for your review and best regards from the Zürichberg.

Monique Meijerink
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sorell Hotel Zurichberg

Property: Sorell Hotel Zurichberg
Address: Orellistrasse 21, Zurich 8044, Switzerland
Location: Switzerland > Canton of Zurich > Zurich > Fluntern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Business Hotel in Zurich
#40 Luxury Hotel in Zurich
#44 Romantic Hotel in Zurich
#48 Family Hotel in Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sorell Hotel Zurichberg 4*
Number of rooms: 66
Official Description (provided by the hotel):
Design, peace, nature and still only 10 minutes from the vibrant city centre? Welcome to the Sorell Hotel Zürichberg, the architectural jewel high above the rooftops of Zurich. The view of Zurich city, the lake and the Alps is one-of-a-kind. The older art nouveau building and the modern, circular annex from the architects Burkhalter and Sumi offer several different room categories for every taste. ... more   less 
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Also Known As:
Sorell Hotel zürich

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