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“Balanced...” 3 of 5 bubbles
Review of Park Hyatt Zurich

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Park Hyatt Zurich
Ranked #9 of 138 Hotels in Zurich
Certificate of Excellence
around the world
Level Contributor
215 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
“Balanced...”
3 of 5 bubbles Reviewed March 16, 2014

Reading all the other reviews i have to say, that it is generally correct...
Location is great, close to the lake, the old city center, the shopping area, the banking district, lots of restaurants & bars nearby; and still the street itself is very quiet.
Rooms are totally quiet, beds & linen are perfect. It's really clean.
Reception desk, maids and other staff members are efficient & friendly.
Complimentary internet connection is really fast.
Everything is made to make your stay enjoyable.

On the other hand, as you can see on the pictures from the guests, the style of the rooms is old fashion... the bathroom opening up into the bedroom with sliding wooden panels and the interior decoration accessories (see "leaves" drawings glass panels...) are to my opinion really average. And also, the soaps and beauty products have a funny smell and i decided not to use any.
Seen the negative comments about the breakfast, we did not give it a try.

So despite all the positive point above, seen the higher price range, the overall impression is not that exceptional, unfortunately.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alice_the_wonderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, March 19, 2014
Dear Guest

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Zurich on TripAdvisor.

Your kind comments have been well received and I would like to thank you for pointing out the central location of Park Hyatt Zurich and our friendly employees.

On the other hand, I am disappointed that we did not fully satisfy you. Your comments about the interior design of our guest rooms will be taken into consideration should there be any change of concept in the near future.

Dear Guest, we would be delighted to welcome you back in the near future and remain at your disposal in case any questions occur.

Kind regards

Jacques Morand
General Manager
Park Hyatt Zurich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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793 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Ashburn, Virginia
Level Contributor
53 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed March 16, 2014 via mobile

Just finished staying here with my wife and the staff couldn't have been nicer. The rooms are very pretty and clean and the gym is great is you want to run on treadmill or just need free weights. If you have diamond passport status, the breakfast is amazing as quality and taste is superb and cost is included with your room. You can walk to all the great sites and shopping downtown.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank kaeagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, Geschäftsführer at Park Hyatt Zurich, responded to this review, March 17, 2014
Dear Kevin E

Thank you very much for sharing your experiences at Park Hyatt Zurich with us and with other travellers and we appreciate your having taken the time to write such an extensive review. We are happy to learn that you enjoyed your stay and we thank you for giving our hotel an excellent rating.

In particular, we noted that you enjoyed the breakfast in the newly renovated Lobby Lounge and the service provided by our employees. Please rest assured that it will give me great pleasure to communicate your kind remarks to the team and it will further motivate them to strive for service excellence.

Comments like yours truly inspire us to work harder every day and to exceed our guest’s expectations.
Also, I would also like to take this opportunity to thank you for your trust in and loyalty to our hotel.

We look forward to welcoming you back to Park Hyatt Zurich again.

With best regards,

Jacques L. Morand
General Manager
Park Hyatt Zurich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed March 9, 2014

I have stayed at this hotel before. The rooms are nice, clean and quiet with everything you need. I did find that my room smelt of smoke which was not good. The bar and dinner experience are excellent, really good choice of drinks and great food. I found breakfast a bit basic for such a expensive hotel. The reception staff were not very welcoming either which surprised me. Free internet a nice bonus.

Room Tip: Ask for a non-smoking room.
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  • Stayed March 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, March 11, 2014
Dear Michael S

I would like to offer my sincere apologies for all the points that did not reflect in any way the service we would like to provide to you as our valued customer. It is through constructive criticism such as yours that we can take corrective actions. Your feedback will be taken into consideration and has been discussed with our team.

Please accept our sincerest apologies and we thank you for having addressing the smell of smoke in your guest room. Please rest assured that we will ensure that this does not reoccur in the future.

Thank you once again for your comments and we would be delighted - if you give us another chance when future travels bring you back to Park Hyatt Zurich - to show you just how passionate we are about guest service.

Please do not hesitate to contact me personally if you have any further questions – I remain at your disposal.

Yours sincerely,

Jacques L. Morand
General Manager
Park Hyatt Zurich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
136 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed February 28, 2014

I was so impressed with this hotel. The rooms are exceptionally quiet and conducive to rest -- very good beds, nice linens and partial wood floors. Room service was excellent. The menu focuses on healthful foods and explains the beneficial properties of their offerings which are very tasty. The Room Service people could not be more helpful. The hotel is in the heart of the business district, close to everything and easy for walking. The quality of taxis always waiting out front is excellent. A really top notch business hotel.

Room Tip: There are inward facing rooms and those facing the street. I had an inward facing room with no view...
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, March 3, 2014
Dear Sara P

Thank you very much for having taken the time to share your comments about your recent stay at Park Hyatt Zurich.

I was delighted to receive your feedback on TripAdvisor and would like to thank you for complementing our staff and service, which is the most valuable praise our hotel can receive.

Please know that it will give me great pleasure to communicate your kind remarks to the team and it will further motivate them to strive for service excellence.

I am especially pleased to read that you enjoy our new Brain Food concept at the Lobby Lounge and the central location.

On behalf of the entire team, we look forward to welcoming you back again soon.

Kind regards

Jacques Morand
General Manager
Park Hyatt Zürich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ascot, United Kingdom
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed February 27, 2014

I stayed in this hotel recently for one evening on business. The hotel is located a short walking distance to the lake and the town centre. The bedrooms are well equipped and comfortable, with extremely comfortable bed and linen. I ate in the restaurant and found the choice and quality excellent. Wine list was massive. Ambience was superb. Recommended for business. Somewhat pricey.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, March 3, 2014
Dear Kevin M

I am delighted to read you have enjoyed your room and our staff.
It is a real pleasure to see such a fantastic review with so many details inside.

We already look forward to welcoming you again soon.

With Best Regards,

Jacques Morand
General Manager
Park Hyatt Zürich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 20, 2014 via mobile

Tongue in cheek title, but we felt we weren't quite the clientele they were used to, ie bankers, Diamond traders etc dressed up to the nines. We were on holiday, so less smartly dressed (but only just). As Diamond members we were upgraded to a huge Deluxe room ( the bathroom was almost too big!), which was nicely furnished and comfortable. Breakfast was OK but not exceptional, and If it wasn't complimentary we definitely wouldn't have paid the price. This is a high-end business-focused hotel, and does a good job of that. I must compliment the Concierges, who gave us excellent restaurant and visit tips. Great location, two minutes from the lake and ten minutes to the Altstadt.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Tr4vellover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, February 25, 2014
Dear Tr4vellover

Thank you for your lovely words and review. I am convinced that it will also be appreciated by other travellers coming to Zurich. On behalf of the entire team, I thank you for having taken the time to write it.

Also, I would like to take the opportunity to thank you for your loyalty towards our brand and hotel, which is not taken for granted.

We are delighted to read that you enjoyed your stay.

Your feedback in regards to the breakfast has been well received and will be discussed internally. However in case you have any further comments, you may contact us directly at any time. I will forward your compliments to our employees with pleasure.

It is exactly these types of comments that make what we do here so thoroughly satisfying.

We would be delighted to welcome you back to Park Hyatt Zurich soon.

Kind regards,

Jacques Morand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 15, 2014 via mobile

We've tried various hotels on our stays in Zurich, but the Park Hyatt stays our favourite. Situated not far from the Bahnofstrasse, one can walk practically everywhere. Rooms are spacious, wonderfully laid out with all the mod cons. The bed is super comfortable and the linen is top quality. The staff really go the extra mile and are a pleasure. With my partner in meetings most of the time, the spa and gym is a lovely sanctuary.The Onyx bar is fabulous as is the restaurant. Can't recommend it enough.

Stayed January 2014, traveled as a couple
Helpful?
2 Thank gdmm75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, February 25, 2014
Dear Gina M

First of all, I would like to thank you for staying with us at Park Hyatt Zurich. Your kind comments have been well received.

I would like to thank you for your positive comments about our guest rooms, spa and location. We are all pleased to read that you took advantage and had a nice experience. Please rest assured that I have communicated your positive feedback to my team and your words will surely motivate them to strive for service excellence.

I look forward to welcoming you back to Park Hyatt Zurich soon.

Best regards

Jacques Morand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Zurich

Property: Park Hyatt Zurich
Address: Beethoven-Strasse 21, Zurich 8002, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Zurich
#4 Family Hotel in Zurich
#5 Business Hotel in Zurich
#6 Romantic Hotel in Zurich
#9 Luxury Hotel in Zurich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Zurich 5*
Number of rooms: 138
Official Description (provided by the hotel):
Just a short walk from the shopping mile Bahnhofstrasse, business and financial district as well as Lake Zurich, right in the city centre of Zurich, sits the exclusive Park Hyatt Zurich. The 5 star luxury hotel features a warm ambience, spaciousness, modern architecture and contemporary art. The 138 generously-sized guestrooms and suites offer luxurious comfort and avant-garde communications technology, including high-speed Internet access and flat screens from Bang & Olufsen. ... more   less 
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Also Known As:
Park Hyatt Zurich Hotel
Hyatt Hotel zürich
Hyatt Zurich
zürich Hyatt

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