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“Great Stay” 5 of 5 stars
Review of EMA House Hotel Suites

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EMA House Hotel Suites
Ranked #6 of 133 Hotels in Zurich
Certificate of Excellence
Texas
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great Stay”
5 of 5 stars Reviewed June 20, 2013

We stayed at the EMA House for 2 nights in May. We were booked into a studio but got a surprising upgrade to a one bedroom. They closed the kitchen off but we wouldn't have used it anyway. The room was quite spacious. The bed was super comfortable and it had a great bathroom. There is no breakfast room so they gave us a menu to choose from and delivered our breakfast to our room. We really enjoyed eating at our leisure and the choices were excellent. We even had a small balcony with a great view!! The staff was friendly and most helpful!!! Location wise we were able to walk to do things. We took the train from the airport and then got on a tram that dropped us off right outside the door. This was not as easy as I thought it would be. We were very lucky to find someone who spoke English at the airport train terminal who directed us to the correct train and seating and also told us how to get the tram. This might have been easier had we not had large luggage.(if traveling with luggage you might consider a cab from the airport) We took a cab back to the airport. LIke all hotels, we could not check in when we arrived as it was mid morning, so keep that in mind. They did store our luggage. There were restaurants within walking distance. Also, German is the predominant language here so bring a dictionary!!! This was a great hotel and I would love to stay here again and certainly would recommend it!!

Room Tip: Rooms at the back have a great view if you are on a high floor
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DBSTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs S, General Manager at EMA House Hotel Suites, responded to this review, June 24, 2013
Thank you very much for sharing your experiences about your stay at EMA house - The Zurich All Suite Hotel with us. The entire team is very pleased to learn that you had an enjoyable stay and that you were enjoying the upgrade to a larger Suite.
Of course your kind comments are a great encouragement to keep up our services for our future guests. Thank you and we are looking forward to welcome you some other time again.

Urs Schaerer
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 reviews from our community

Traveler rating
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    92
    15
    3
    3
See reviews for
135
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Virginia Beach, Virginia, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 28, 2013

Beautiful suite, immaculate cleaning. Front staff is very helpful and courteous. They allowed us to store luggage for hours until our suite was prepared, and let us move into our room early as we were exhausted. Very comfortable room. The best possible start to our Switzerland vacation!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cookieladyjoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California, United States
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 26, 2013

The EMA house has absolutely monstrously huge rooms for European standards. Even the cheapest room (which we stayed in), was the size of a small apartment. Overall, the room was clean, the staff was friendly, and the hotel felt very hi-tech. The shower pressure was awesome (seriously, this stuff is important).

The location leaves a bit to be desired, as it's pretty far from the city center, but literally across the street are 2 tram stops which take you pretty much anywhere. Just make sure you plan your route ahead of time and you should be fine.

The beds in the hotel were a bit uncomfortable for my tastes, and the hotel worker referred to the a/c as a "radiator" when he showed us around. Even though it was cold outside, the room itself stayed warm with the cold on full blast. I woke up sweating a few times. I'm not sure if our "radiator" was broke, or the rooms just simply don't get as cold as I'm used to, but for such a nice hotel, I would've appreciated sleeping in a room that was at least moderately cool.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Taylor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 27, 2013

Fantastic Hospitality and crew. For an Indian family it provides the right ambience, the security and comfort. The staff are courteous and extremely helpful. Being very well acquainted with the local and entire Swiss tourism destinations, getting tours, bookings, tickets and information was excellent. The 24 hour availability is a warm differentiation from other parts of the Euro world. Very comfortable and will always stay here. A definite home away from home in Switzerland. Great value for money and excellent for a family outing and long stay. A two stop from the Central Train Station, it is a definite best day in Zurich.

Room Tip: Book early, send a mail, talk to the staff and be proactive in addition to using a booking site. Als...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank srarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emahouse, General Manager at EMA House Hotel Suites, responded to this review, April 30, 2013
Thank you very much for the compliments, srarun!

Your comments are a great motivation to all of the EMA house team to keep up our services. Looking forward to welcoming you some other time again.

Urs Schaerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 11, 2013

From a safety perspective the place was fine with keyed entry to the building after 9pm when the desk was no longer staffed. As with most I was given a suite as they only have 2 actually "hotel rooms" the rest are business suites. (If not a business user, don't have full kitchen use though). The suite is big and rooms are separated, not like some suites which are just large studios.

The place was really clean, furniture modern enough but a bit office-like unsurprisingly. Bed was comfy and could turn heating off completely and open the windows or the door onto the balcony. From the balcony and front windows, there was a river view but also a view of the major roads.

The down side was probably the noise. I was on the 2nd floor, (called the 4'th floor bc 2 below ground levels 1 and 2). With windows closed, could still hear all the trams going by and there was also roadworks till midnight. Trams were frequent every 5-mins and stop right outside (handy for transport). Maybe a higher room would be better?

The location wasn't great for me. Very safe, but out of the way. Some have said it is very central and it is by car no doubt, but when I was walking back to the hotel at 8.30pm, I often only saw 1 or 2 other people around...tram is an option if you don't want to walk of course, but the point is its a bit away from everything -only about 15mins walk downhill to the old town though, so it depends what you're looking for.

When walking there with luggage, don't come along the river, that's the steepest way, either get the tram number 14 or 11 at the train station it's only two stops - or walk following the tram tracks. Ask at the train station tourist information, they are great... Near the main exit doors.

Finally, the staff were really friendly and helpful. Nothing was too much trouble. Breakfast was included and served in the room and was a cold breakfast.

I would stay at EMA House again bc the space, rooms and and privacy are great, but in preference I'd rather be somewhere a bit more central.

Room Tip: Ask for a room upstairs. The floor numbering is unusual, floors 1 and 2 are car park or something, b...
See more room tips
  • Stayed April 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Suethespunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericksburg, Virginia, USA
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 9, 2013

This was an excellent hotel for our family stay. The suite was spacious and we all had plenty of room to move around without feeling crowded. Daily breakfast was incredible; a wonderful way to start the day. Breakfast was delivered to the room daily rather than the family going to a buffet; times could be adjusted daily to accommodate any planned outings. EMA house was quite convenient to the Zurich main train station, a requirement for a tourist in the city. In-room internet service was available at an additional charge, but a business center is available for use. All desk staff spoke fluent English as well as several other languages. Fantastic service.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 31, 2013

This is a great choice for a family. The "studio" that they provided was beautiful, breakfast was delivered and was very generous, and the service was very attentive and friendly. Finally the location is fantastic. I would highly recommend this hotel.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Rady F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emahouse, General Manager at EMA House Hotel Suites, responded to this review, February 1, 2013
The EMA house team is very pleased that the traveller has found EMA house a good option for his family stay in Zurich. Ratings like these are of course very encouraging to all of us to keep up our service. Thank you and au revoir!

Urs Schaerer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EMA House Hotel Suites

Property: EMA House Hotel Suites
Address: Nordstrasse 1, Zurich 8006, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Zurich
#16 Romantic Hotel in Zurich
#43 Business Hotel in Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — EMA House Hotel Suites 3*
Number of rooms: 23
Official Description (provided by the hotel):
Travellers opting for a hotel stay have a choice between a spacious studio-type Junior Suite or a luxurious 1-bedroom Executive Suite. All suites are completely renovated and refurbished with exclusive materials and fittings. Hotel stays are accompanied by our full, first-class Hotel Service, which includes daily maid service, a delicious, freshly prepared breakfast in the room, minibar, free internet and free access to the guest laundry. Guests planning a stay lasting longer than just a day choose our extended stay option. Extended stay packages are available for 1- and 2-bedroom Executive Residential Suites with full amenities. Both types come with a fully equipped kitchen with a private washer/dryer and include our exclusive Apart Service Gold package, with an optional breakfast and daily suite attendance by the maid. ... more   less 
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Also Known As:
Ema House - The Zurich All Hotel
Ema Hotel zürich

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