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“Best staff you will find”
Review of Swissotel Zurich

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Swissotel Zurich
Ranked #36 of 137 Hotels in Zurich
Reviewed December 12, 2013

Maybe not the greatest facilities (rooms and bathrooms are not the biggest) but I will keep going back because the staff are just the greatest. They are friendly, responsive, helpful, resourceful and well turned out. Congratulations to the hotel management and whoever is responsible for staff training. Well done.

Stayed: December 2013, traveled on business
Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded December 18, 2013

Dear Geoff S
THANK YOU for your great feedback! We hope to welcome you back soon. Warm regards from Zurich, Jenny - Emotions Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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887 - 893 of 2,262 reviews

Reviewed December 11, 2013

Nice hotel, exactly next to the train and tram station, with easy access to the city center (5 min. by train to the Zurich HB and 5 min. to the airport direct line).Small rooms for 3 beds but very comfortable beds and very nice view. Breakfast and dinner was delicious and they brought for the children a trolley with books, pencils to draw, playmobil etc. The best point of this hotel in my opinion is the staff!Very kind people, always smiling and they did their best in order my family to have a pleasant 4 nights stay.I have stayed twice at Swissotel, once with my husband only and now with our daughter too, and never had a problem.Everything was perfect.

Room Tip: if you need a third bed for a child and you have a stroller too, ask for a corner room, i think it;s...
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  • Stayed: December 2013, traveled with family
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Thank vicky6810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this reviewResponded December 14, 2013

Dear Vicky6810
Thank you so much for your great rating! ☺ I hope to welcome you back soon?
Warm regards, Jenny - Emotions Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

Stayed three nights (room 1702). A lovely hotel with the friendliest, best, most helpful staff ever. A very convenient location. Room and bathroom were but clean and comfortable, but no bath unfortunately. Down side was an absolutely dire photograph on the wall! It did not say where it was but seemed to be a public square in the sixties style with strange seating. Had no artistic merit to my eyes (I acknowledge this is personal taste) but was not easy to look at.
Breakfast excellent, also ate in restaurant one evening and had a lovely meal.
Pool area wonderful and I spent a very pleasant afternoon swimming and enjoying the views. Had hoped to have a manicure or massage but they were too expensive.

  • Stayed: December 2013, traveled as a couple
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Thank AMaureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this reviewResponded December 14, 2013

Dear AMaureen
Winterly greetings from Zurich! Thank you SO much for your kind words, you made us smile ☺
The photo in the lobby shows our new Lobby (May 2014), and even the pictures looked dark, it will be a stylish and modern lobby! If you are corious, you can contact me anytime for a new booking under jenny.cardinaud@swissotel.com.
Warm regards and all the best, Jenny - Emotions Manager

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Reviewed December 10, 2013

Comfortable, friendly place. Excellent bed. Hearty breakfast. Nice and helpful staff. Good location close to rail station.Gym could be bigger and in-room service should have more options. Pay-TV was not working.


  • Stayed: December 2013, traveled on business
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Review collected in partnership with Swissotel
Thank Philart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this reviewResponded December 14, 2013

Dear Philart
Snowy greetings! Thank you for your feedback - our Pay TV works again ☺
Warm regards and happy weekend, Jenny Cardinaud - Emotions Manager

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Reviewed December 5, 2013

This is a first-rate hotel as far as location and facilities are concerned, as other reviewers point out. The staff and management are very pleasant and happy to assist with every need. The breakfast buffet was absolutely wonderful. Swisshotel, you are truly a ambassador to the beautiful city of Zurich, we left discussing plans for a return trip, thank you the wonderful reception staff as well as the cheerful staff in the restaurant at breakfast.

Room Tip: Pinnacle room was very quiet at night for a restful sleep.
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  • Stayed: December 2013, traveled as a couple
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2  Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded December 7, 2013

Dear Janet W
THANK YOU so much for this great feedback! I hope to welcome you back someday.
Warm regards, Jenny Cardinaud - Emotions Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

the location of this hotel takes the cake, being hardly 50 meters from the railway station.How ever do not expect a spacious room. The restaurant is nice and serves a wonderful spread for breakfast. We did not indulge in the Spa and so cannot comment on it.

  • Stayed: October 2013, traveled with family
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1  Thank jith008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded December 6, 2013

Dear jith008
Thank you for your feedback! I am happy to read, that you could enjoy your stay. If there is a next time at Swissôtel Zurich, just contact me in advance under jenny.cardinaud@swissotel.com and I will offer you a free upgrade to one of our bigger rooms ☺
Winterly greetings, Jenny Cardinaud - Emotions Manager

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Reviewed December 4, 2013

The hotel is conviniently located. Transportation is best point. I stay for short trip in this hotel. It was easy to get to different locations in the city. I enjoyed breakfast.
But the water temperature of the pool was definetely high as if i was having a bath. The pool on the roof is a nice place to relax and observe the city.
I was embarresed by the remote contol for TV. At last I managed to switch the desired chanel, but it is not user-friendly equipment.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Swissotel
1  Thank Galiya I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded December 4, 2013

Dear Galiya I
Greetings from Zurich! Thank you for your review, I am sorry that you had some difficulties with our remote control. If there is a next time you stay with us, just give us a call; we help immediately! ☺
Warm regards, Jenny Cardinaud - Emotions Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Zurich

Address: Schulstrasse 44, Zurich 8050, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Zurich
#22 Business Hotel in Zurich
#28 Romantic Hotel in Zurich
#31 Luxury Hotel in Zurich
Price Range: $129 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Zurich 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Zurich’s tallest luxury hotel, Swissotel Zurich is ideally located close to Zurich’s business, cultural, shopping and entertainment areas and just 5km from both Zurich Airport and Zurich’s city centre. The 347 contemporary rooms and suites reflect an elegant & modern style, featuring panoramic views of Zurich and the superb Swiss Alps. You’ll enjoy a full range of leisure facilities such as the Amrita Spa & Fitness centre, which offers invigorating treatments and has a spectacular rooftop infinity pool. Meet friends or colleagues for cocktails at Le Muh Bar; enjoy fine dining at Restaurant Le Muh privé and creative Swiss meals at Le Muh léger. Swissotel Zurich’s Convention Centre is the perfect setting for any event or conference and caters for up to 1000 participants. All rooms are non-smoking. ... more   less 
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Also Known As:
Swissotel Zurich zürich
Swissotel Zurich Hotel zürich

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