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“Zurich means Swissotel for us...”
Review of Swissotel Zurich

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Swissotel Zurich
Ranked #38 of 139 Hotels in Zurich
Istanbul
1 review
“Zurich means Swissotel for us...”
Reviewed July 8, 2013

We travelled with our 9 years old son and all of us got out of the stay what we have been expecting and even more. The rooms are great - and the staff is perfect! It's very very likly that we are going to stay again at the Swissotel the next time we will visit Zurich......

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

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Thank O H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,190 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (297)
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Leesburg, Georgia
Level 6 Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 4, 2013

My wife and I plus another couple stayed twice at this hotel during a vacation in Switzerland that began and ended in Zurich. As mentioned by many others, the location is excellent. And, from what we experienced, the rooms were clean, roomy and quiet. But what amazed me about this place was the excellent service and attitude of all the personnel working at this hotel.

As it had happened at this hotel, upon arrival our room was a bit warm. It was to be expected since there had been a recent heat wave in the area. I had thought that the room would cool down after we returned from dinner but this was not the case. We would have just opened a window but being adjacent to the rail station this presented a noise problem. I contacted the front desk about the issue around 9:00pm and they immediately sent a technician to the room who inspected the ventilation system and could not find a problem. He explained that there was not an actual AC system and it just recirculated the air from the outside. I indicated that we would not be able to sleep soundly in the room due to the temperature. He said he would contact the front desk as to a resolution.
Within minutes, we received a phone call from the front desk and they recommended that we change rooms. They sent a porter to our room and the exchange was made to another room which was much more suitable. We slept very well that night.
This was just one instance where we were requesting special services from the staff and they accomplished every one of them politely, efficiently and with a smile. I know that at times it is very difficult dealing with the public and especially with tired and fussy travelers.

The staff at the Swissotel made our vacation trip that much more enjoyable.

Room Tip: If you wish to have a window opened at night, you might request a room that does not face the train...
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jhk49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review, July 11, 2013
Dear jhk49
Reading your feedback, I realized that we made a good job ☺ This is why we all work at Swissôtel Zurich, because we want to do our utmost to make your stay memorable. THANK YOU for your kind words! Warm regards, Jenny Cardinaud - Emotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 4, 2013 via mobile

We really enjoyed our stay at Swissotel Zurich. The beds were very comfortable and just what we needed after 18 hours of travel. The room and bathroom were very clean too. The front desk was helpful and gave us lots of great info about getting around Zurich and to our next destination. We were up early the next day because of jet lag so decided to use the gym which, while very basic, was a nice added perk.

The location is pretty good, right outside the Oerlikon train station, which is a 5 min ride to the airport and 7 min to Old Town.

Only downsides were no wifi included and no breakfast. There is a Starbucks on the bottom floor which was convenient, as well as Nespresso machines in the room.

We very much enjoyed our stay!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelfiend84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review, July 11, 2013
Dear travelfriend84
Wow - great rating, thank you! ☺ As a "Swissôtel Circle" member you enjoy free WiFi in all Swissôtels worldwide. Sign up now: circle.swissotel.com and we hope to welcome you back.
Warm regards, Jenny Cardinaud - Emotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 3, 2013

This hotel is located very close to the Oerlikon railway station which provides regular trains to the main station so although it is not realistic to walk into the city it is easy to get there.
Reception staff were very friendly. The pool is fabulous and I enjoyed swimming looking out over the Alps. My room was really nice, very spacious and clean. I would not recommend this room for a couple though - the bathroom has a clear panel in it allowing a clear view of anyone sitting on the toilet! The attached restaurant bar was very nice with very helpful staff.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review, July 11, 2013
Dear KH
Thank you for your feedback! We also have rooms without clear panels at the bathroom - we did not forget the couples ☺ Warm regards, Jenny Cardinaud - Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 2, 2013

We had a room on the 29 th floor with great views, staff were very helpful and prompt with our requests. It is easy to get to from Airport by train and 1 stop to the main station HBF and city centre. The restaurant serves great food, we had room service one.night and dined in the restaurant another night and the food and service was excellent. Don't use tram to city , the train is quicker and you get one every 5 mins.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SYD T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, July 4, 2013
Dear Agnes L

THANK YOU for your rating & best greetings to Derby! Hope to welcome you back soon. Warmest regards, Carmen Kresse, Emotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Level 5 Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 2, 2013

The staff is very friendly, helpful and courteous (Front Desk, Restaurant, Room Service). This is Swiss hospitality at it's best

The location is great - right in front of Zurich Oerlikon Station. If you are taking a train from Interlaken or Lucern this stop comes right after the Zurich HB ( Main station ). Plenty of restaurant, shopping nearby. Tram station is right across the street, take tram no 11 to reach the main station, Bahhoff Strausse (Main shopping Street) or the Lake Promenade. The zoo is highly recommended if you are travelling with kids. Take tram 11 - get down at Zurch HB / Central - take tram 6 directly to the zoo.

They do have a good pool and fitness centre which i really missed in Interlaken, Grindelwald and Lucern.

The rooms are great, breakfast is super, location is convenient, staff was awesome. What else could we ask for ?

A great value for money hotel !

Room Tip: Choose a higher floor
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vacations056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, July 4, 2013
Dear vacations056

Best wishes to New Dehli & thank you for your rating! I am happy that you and your kids had a great time with us. Let me know when you will be back so that we can organize something nice for you. Carmen Kresse, Emotions Managerb
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Level 6 Contributor
132 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 28, 2013

I had mailed requesting for an early check in as also soem other help. The mail was responded to promptly and all my requests taken care of. That was a very nice experience. We were warmly welcomed and check in was smooth. The room was comfortable. The toilet was a bit small but I am told that is the norm in Europe. The location is excellent, bang opposite the Oerlikon rail station, 5 minutes from the airport and about 7 minutes from the City Centre. The staff was caring and warm and we had a n enjoyable stay.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tulupatnaik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, June 30, 2013
Dear Tulupatnaik
I am happy to hear that your pre check in experience and the real experience when staying with us was enjoyable for you! I hope you will have another chance to visit again soon. Best wishes, Carmen Kresse, Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Zurich

Property: Swissotel Zurich
Address: Schulstrasse 44, Zurich 8050, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Zurich
#22 Business Hotel in Zurich
#28 Romantic Hotel in Zurich
#32 Luxury Hotel in Zurich
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Swissotel Zurich 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Zurich’s tallest luxury hotel, Swissotel Zurich is ideally located close to Zurich’s business, cultural, shopping and entertainment areas and just 5km from both Zurich Airport and Zurich’s city centre. The 347 contemporary rooms and suites reflect an elegant & modern style, featuring panoramic views of Zurich and the superb Swiss Alps. You’ll enjoy a full range of leisure facilities such as the Amrita Spa & Fitness centre, which offers invigorating treatments and has a spectacular rooftop infinity pool. Meet friends or colleagues for cocktails at Le Muh Bar; enjoy fine dining at Restaurant Le Muh privé and creative Swiss meals at Le Muh léger. Swissotel Zurich’s Convention Centre is the perfect setting for any event or conference and caters for up to 1000 participants. All rooms are non-smoking. ... more   less 
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Also Known As:
Swissotel Zurich zürich
Swissotel Zurich Hotel zürich

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