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“Swiss equivalent of a “middle-management cattle-market” hotel” 2 of 5 stars
Review of Swissotel Zurich

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Swissotel Zurich
Ranked #30 of 133 Hotels in Zurich
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Swiss equivalent of a “middle-management cattle-market” hotel”
2 of 5 stars Reviewed March 7, 2013

Frequent business traveller, first time at the Swiss hotel in Zürich. The actual service and staff friendliness are good, very Swiss. But the hotel and the value it delivers is poor. For the significantly high price that you are paying - the rooms are quite small, the standard of finish is poor, little things like the air conditioning not working properly in the middle of winter begin to annoy you, there’s not even any complimentary water when you get in. There was even a crib in my room ? And in 10 years of frequent travel to Switzerland, I’ve never ever seen a smaller portion of French Fries accompany a Club Sandwich! The whole experience reminds me of one of those super-large airport hotels, where it’s literally like a cattle market for middle management - desperately trying to extract every dollar of profit they can from your stay. When I was checking out, the representative asked me if I’d had a pleasant stay. I politely listed the above factors as having come in the way. By way of compensation, he said he was going to remove the 5 CHF room service delivery charge from the 450 CHF total hotel bill. I didn’t know whether to laugh or cry. Better options exist in Zurich.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Middle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, General Manager at Swissotel Zurich, responded to this review, March 19, 2013
Dear Middle M

Greetings from Zurich to London!
First of all I want to thank you for your highly appreciated feedback and your honest words. If you are interested, you can contact me in person under jenny.cardinaud@swissotel.com . I am sure, we can do it better!

With my best regards, Jenny Cardinaud
Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (275)
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  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 5, 2013

I had a excellent stay at this property. Breakfast was awesome with live station for the eggs and good variety. The hotel is also conveniently located close to the airport and about 2 train stops away from the city center. Room was well decorated and personal touches were given to the room. Compliments to the emotions manager, Jenny. She really went all out to make us feel special during our stay. It was truly a memorable night!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank vfwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, March 19, 2013
Dear vfwah

WOW - thank you for your feedback! If you had a memorable night, we made a good job ☺ If there is anything I can do for you in future, just let me know, I am happy to assist you.

With my best regards, Jenny Cardinaud
Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 4, 2013

We stayed in Zurich for two nights prior to returning home from skiing in Austria. The Swissotel was perfect place to stay. We loved coming back to the hotel in the afternoon and using the swimming pool while looking over the city. A huge surprise came when the concierge booked a reservation for us at Swiss Chuchi (an amazing fondue and raclette restaurant) and mentioned it was my wife’s birthday. The restaurant turned off all the lights and brought out a cake with sparklers on it, my wife was blown away and this was all made possible by the concierge at the Swissotel. The breakfast each morning was perfect with plenty of choices. We also thought the location was very convenient and did not take more than a few minutes to get to the old town on the train.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank kayakvail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, March 19, 2013
Dear kayakvail

Thank you for sharing your wonderful experience with us - a really unique moment! I am happy, that our Concierge made your stay "better than expected" ☺

With my best regards, Jenny Cardinaud
Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 2, 2013

Stayed at this hotel last weekend and agree that is well-located by the Oerlikon train station which is great for HB and airport connections. Only challenge is when you are coming back late at night from the city center - not convenient then. Service was excellent at the hotel. My room was smallish, but very clean and modern. Great weekend winter rates too.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sanjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, March 19, 2013
Dear Sanjay S

Greetings to New York! Thank you for your rating, perhaps we can welcome you back one day? ☺

Warm regards, Jenny Cardinaud
Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Dublin, Ireland
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 27, 2013

Visited Zurich last week and stayed in this hotel for 5 nights. Good hotel for a conference, as the location is just bang on. Right beside the train station, with a very efficient tram system to boot. The front of house staff.. especially (J.D) and Antonia were were very helpful and made us feel very welcome. The dining area for breakfast is in fact part of the bar, and open to the public, so every morning was very busy. Our room was fine, looking on to a side street with view of McDonalds (quaint). Zurich is very expensive and I was a little disappointed with the quality of food in the restaurants. I dont think Zurich will be on my list of re-visits.. Once bitten twice shy..

Room Tip: The higher the room number the better... Rooms on opposite side to train station quieter
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 234liz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, March 19, 2013
Dear 234liz

Sunny greetings to Dublin!
Thank you for your great feedback on our Guest Service Team member Antonia - she was very happy to hear it ☺

With my best regards, Jenny Cardinaud
Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 26, 2013

Really enjoyed my stay in Swissotel on my visit to Zurich..The location is superb, bang opposite Oerlikon station which is just two stops from main zurich station..The front desk and staff extremely polite and ready to help you with any information.The Bar and restaurant also good and not to miss the breakfast This hotel i surrounded by very gud restaurants and shops..
If given a chance to visit zurich again would certainly stay at this hotel.

Room Tip: The rooms on Higher level say 24 level onward too gud and very very quiet and peaceful..
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank niks94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, March 19, 2013
Dear niks94

What a great feedback! I just forwarded it to our Front Office team and they were happy to hear it ☺ I hope, to welcome you back soon!

Warm regards, Jenny Cardinaud
Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

Right on oerlikon with access to airport and HB, the location is perfect. A bit pricey when there are other branded hotels around for similar prices. Booked a double and were given a rubbish twin room first then had to do someserious arm bending to get the only double they had available which was a very nice room with a view all the way to zurich see and the Alps-the first room had a view on te train lines! Buffet breakfast was really good too-overall the location makes this hotel as nearby loads of shopping and food places but apart from being a bit pricey it isn't a bad hotel. Would stay again if price was right.

  • Stayed September 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Burt k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, March 19, 2013
Dear Burt k

Thank you for your rating! Sunny greetings from Zurich sends you

Jenny Cardinaud
Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Zurich

Property: Swissotel Zurich
Address: Schulstrasse 44, Zurich 8050, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Zurich
#22 Business Hotel in Zurich
#24 Luxury Hotel in Zurich
#28 Romantic Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Zurich 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Zurich’s tallest luxury hotel, Swissotel Zurich is ideally located close to Zurich’s business, cultural, shopping and entertainment areas and just 5km from both Zurich Airport and Zurich’s city centre. The 347 contemporary rooms and suites reflect an elegant & modern style, featuring panoramic views of Zurich and the superb Swiss Alps. You’ll enjoy a full range of leisure facilities such as the Amrita Spa & Fitness centre, which offers invigorating treatments and has a spectacular rooftop infinity pool. Meet friends or colleagues for cocktails at Le Muh Bar; enjoy fine dining at Restaurant Le Muh privé and creative Swiss meals at Le Muh léger. Swissotel Zurich’s Convention Centre is the perfect setting for any event or conference and caters for up to 1000 participants. All rooms are non-smoking. ... more   less 
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Also Known As:
Swissotel Zurich zürich
Swissotel Zurich Hotel zürich

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