We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“clean and sleek”
Review of Hotel Helmhaus

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Helmhaus
Ranked #11 of 138 Hotels in Zurich
Certificate of Excellence
Reviewed July 29, 2009

My husband and I had the pleasure of staying 3 nights at Helmhaus in June 2009 following a cruise up the Rhine River. Clean , small, air-conditioned, quiet, smoke-free with contemporary interior. Friendly and helpful staff. Nice breakfast buffet. Great location (if you know where you're going) near restaurants, shops, and public transportation. Abit pricey compared to US. but that is just Zurich. Would stay there again.

  • Stayed: June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pepper49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (881)
There are newer reviews for Hotel Helmhaus
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

701 - 707 of 881 reviews

Reviewed July 20, 2009

I was very dissapointed with this hotel, wich according to tripadvisors rewievs was a gem.
It most Certanly was not. Check in was ok, there was free coffee in the reception area, but the reception was very small and cramp. So was the elevator, not big enough to hold 2 persons with suitcages???
The room was a let down. Very small, with small twin beds a window facing a building 1 m away, gave very little light. The door to the bath room was also not a standard size and the bathroom was very small. This would be ok, if we didnt pay over 200 Euro for the room pr night. But we did, and it was ABSOLUTLY not worth the money.
Un top of this, there was a hotel next door, beeing renovated. It was very noisy, and a complaint to the reception didnt result in much, as the noise was to be expectet, as long as they didnt work late ind the evening. That ment that we could stay in the room before after 17 o´clock, the noise were unbeareble.
Also the beds looked like bunk beds (or a guest bed), not what you would expect in a four star hotel.
Breakfast was standard and the recpetionist at check out was a snobbish lady who was almost glad to tell us that there was something wrong with our Visa card. No help there. Lucky that we had more than 1 credit card...............
If we ever visit Zürich again we wouldnt be staying at the Helmhaus............

  • Stayed: July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Lonech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, Manager at Hotel Helmhaus, responded to this reviewResponded August 11, 2009

Dear Guest

Thank you for your feedback on the Helmhaus Hotel. As you wrote in your review in Tripavisor, Helmhaus hotel is a small hotel. It is originally a historical building from the 13th century, which is renovated to the latest and up-to-date standard. However, given the old substance of the building, we are subject to certain restrictions with respect to size (e.g. elevator etc.). But this is also the beauty of our hotel and according to many positive guest feedbacks the gem of our hotel: It kept its charm in a great location. We have many returning guests who appreciate our personal atmosphere, a very hospitable service and a well maintained, modern accomodation in the old, historic part of the city.

Unfortunately we currently have construction work going on at the building opposite of the Helmhaus hotel, which is beyond our control. Due to our hotel been fully booked on the night of your stay, we could also not move you to another, more quiet room. I apologize for this as I can understand that this noise was uncomfortable and disturbing for you during your stay, but unfortunately, we have no influence on the construction work of our neighbor, which however will soon be completed.

Concerning your feedback on the room and the Helmhaus in general I regret that we could not meet your expectations in all respects. The majority of our guest however appreciate the great location of the hotel in the most central part of town and the modern touch of our house with up-to-date facilities, yet in a historical building. On the hotels homepage, where you booked your room, you can see detailed information on our reception area, the rooms, our breakfast buffet etc. including informative photos and also a virtual tour of our reception area, the rooms, breakfast, etc.

Kind regards,

Andre Rosenberg, Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2009

I stayed in Hotel Helmhaus while traveling alone and I was very impressed. The price was moderately good, especially for Zurich. The room was on the small side but it was immaculate with lovely details like hardwood floors, high quality bedding, great mattress, tiled bathroom, lovely toiletries, etc. The front desk staff were incredibly helpful and kind and the breakfast was top notch, including cappuccino made to order and "precious stone water" - whatever that is (pretty though). only complaints are that there was not any parking but they have a connection with local garage and gave me a pass and i paid through the hotel (about 25 Euros), also internet was not free but they said it will be this summer.

  • Stayed: April 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank asdlux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, Manager at Hotel Helmhaus, responded to this reviewResponded April 15, 2009

Dear Asdlux,

Thank you very much for your kind comment and your stay with us. As you mentioned we rent a few parking spaces at the nearby public garage for a reduced fee of CHF 30 per night. It is also correct that we plan to offer free wireless internet connection to all our guests by the end of April 2009. For guests travelling without their laptops we have an internet work station available for free.

It is nice to hear that you appreciated our personal service and hope to welcome you soon again at the Helmhaus hotel in Zurich.

Kind regards,

Andre Rosenberg, Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2009

This hotel ticked all my boxes. It was EXTREMELY clean and well maintained, the rooms were beautiful (in a nice old building that has character, but beautifully modernized rooms with spotless bathrooms, dark wood floors, great matresses, comfy duvets etc etc). The windows were thick so I had no problems with noise (it's on a side steet anyway). The reception is 24 hours so there's no problem with late arrival/early checkout. The staff are incredibly friendly. I was given a delicious hot apple drink when I arrived (you can have it with or without alcohol). Breakfast started at 7am, but I needed to check out at 6.45 so they said I could have breakfast earlier. The breakfast was nice (continental). Finally the location is great. It's in the centre of town, and it took me only 10 minutes in the morning to walk to the central Zurich train station (in heals! :). Great little home away from home - I'll be staying here next time I go to Zurich. Highly recommended.

  • Stayed: March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ItchyFootTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2009

We were there for two nights. The location was excellent, within a walking distance for almost everything. Tram was 1min walk.

Room could have been bigger, because the hotel wasn't the cheapest one, but service and breakfast were excellent.

  • Stayed: July 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Janis81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2009

I absolutely love the Helmhaus hotel: The hotel is small (boutique style), but offers everything that a leisure as well as a business traveller is looking for: outstanding personalised service, the friendliest hotel staff, immaculate, newly furbished rooms, delicious and healthy breakfast buffet and this all at the most central location in Zurich right in the old town and close to all attractions, famous shopping areas, museums and the lake.

The rooms are very comfortable, air conditioned with excellent, sound proofed windows so that you get a perfect night's rest even when staying in the middle of town.

Zurich is certainly an expensive city, but at the Helmhaus, you get quality and best service for your money. It's not cheap, but compared to peer hotels in the same price range and class, the Helmhaus is certainly a league of its own. And after all, you are staying in one of the most expensive cities in the world...

I would recommend this gem of a hotel to everybody and will stay there from now on every time I will travel to Zurich, be it for business or for leisure.

  • Stayed: January 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Travelboy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2009

We stayed at the Helmhaus from 30th Dec to 1st Jan as we were there for the New Years Eve party. The hotel is easy to find and is 5-8 mins walk from Stadelhofen station (4 stops from the Airport). The Airport train station is located in the airport and is very easy to find. It cost 6.60 CHF on a single journey. The ticket machines are fairly easy to use, but the staff on hand are most helpful should you get stuck. We took the SB16 train from the airport to Stadelhofen. From Stadelhofen to the airport you want to purchase ticket number 8058 (destination number) if your going to use the machines.

The hotel itself has a small lobby and a small lift, but you are welcomed with a glass of hot apple punch and brandy which was a nice touch. The room was bigger than what was expected from the reviews on Tripadvisor. We had a standard double, which included a double bed with two single matress together, an armchair, a sofa, desk and chairs, plenty of wardrobe space, a decent bathroom with 2 washbasins and a decent flatscreen tv. We had room 42 and could see the lake from the window to the right. Room was clean and presentable, hotel has a personal feel to it. Voltage convertors can be obtained from reception free of charge, and there was a complementary bottle of wine in the room to.

The hotel staff were most helpful, and the funny night porter was ammusing, as you leave your key with reception before you go out., and must ring the bell to enter late at night.

For the New Years celebrations, i doubt you could have found a better located hotel. The stands practically started outside the hotel and the fireworks were minutes walk, which meant we did not have to use the dreaded porta loo's!! The hotel was in reach of pretty much everything. Most things were open on New Years Eve, but on New Years Day many shops were shut. If you plan to eat out at a restaurant on New Years Eve then book a place as early as you can on the day before as they get full quickly. We booked at Churrasco (Glockengasse 9 8001 Zurich). Expensive but quality.

Zurich itself is extremely expensive, with 2 double vodka's costing over 40CHF, 2 small bottles of coke from a kiosk will set you back 7-10CHF. Any average meal for 2 will likely cost between 50-70CHF without drinks. Also beware, many of the menus for food and drink are not English translated, and not all the waiters speak English well enough to describe to you what the dish is.

All in all, could not fault the hotel (keep in mind the 5CHF a day city tax payable when you leave) and would stay there again. Made for a pleasant stay in Zurich.

  • Stayed: December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank TheNoseyFerret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Zurich hotels
Old Town
Storchen Zurich
Storchen Zurich
#5 of 138 in Zurich
791 reviews
Old Town
Hotel Adler
Hotel Adler
#19 of 138 in Zurich
811 reviews
Enge
Hotel Glaernischhof
Hotel Glaernischhof
#12 of 138 in Zurich
458 reviews
Show Prices
Show Prices
Show Prices
Seefeld
Small Luxury Hotel Ambassador a l’Opera
Seefeld
Romantik Hotel Europe
Romantik Hotel Europe
#15 of 138 in Zurich
393 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Helmhaus? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Helmhaus

Address: Schifflaende 30, Zurich 8001, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Old Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
#1 Family Hotel in Zurich
#7 Business Hotel in Zurich
#9 Romantic Hotel in Zurich
#11 Luxury Hotel in Zurich
Price Range: $246 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Helmhaus 4*
Number of rooms: 24
Official Description (provided by the hotel):
Look forward to Zurich’s smallest and most centrally located hotel. Each of our 24 rooms has just recently been completely renovated. A high quality design interior, comfortable bathrooms in warm colours, an individually adjustable air condition system for the summer time and new sound-proof windows promise a relaxing sleep.At the Hotel Helmhaus history and modern comfort connect in a remarkable way. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity, Expedia, Agoda, Cheap Tickets, Cancelon, TripOnline SA, Hotwire and getaroom.com so you can book your Hotel Helmhaus reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Helmhaus Swiss Quality zürich
Hotel Helmhaus Swiss Quality

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing