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“Central, modern and with unbeatable friendly service”
Review of Hotel Helmhaus

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Hotel Helmhaus
Ranked #10 of 139 Hotels in Zurich
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
236 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
“Central, modern and with unbeatable friendly service”
Reviewed August 19, 2014

Hotel Helmhaus does not announce itself so loudly as some of the other Zurich hotels and I didn't mind that once I'd found it. It stands a block back from the Limmatquai and fronts on to a cobblestone lane with a fairly narrow frontage and understated signage. The reception area is not large but the welcome definitely is. There are a couple of easy chairs and a coffee machine constantly available. Check-in was both efficient and friendly. And here I have to give huge compliments to the reception staff who did a great job consistently. Special thanks are reserved for Mario (hope the spelling is right) - I don't usually single out staff but he was outstanding - friendly and willing and able to help with any request. It was a real pleasure talking with him.

You can book Swiss tours at reception and get tram tickets too which you just have to validate at each tram stop. Useful extra service.

Our two rooms were on the top two floors with views round the corner of the building opposite giving partial views of the bridge and Zurichsee beyond. Everything you would want was there and the beds and furniture were modern but comfortable. The décor was also modern and bright. The only issue we had was the size of the bathroom which included a tiny shower closet with a sloping ceiling which I struggled to fit myself under (at 6' 6" tall!). I was kindly offered a couple of other rooms which I viewed but I decided that the window views were worth the relative and short-lived inconvenience of a small bathroom.

The hotel has a breakfast restaurant and small seating area on the first floor. Breakfast was well up to normal continental standard with provided scrambled eggs, delicious bacon and small sausages - with the offer of freshly cooked eggs as well. Wide selection of juices. Again a light right area. The different serving ladies were all efficient and friendly. I always look forward to good breakfast experiences and this did not disappoint!

The hotel's location is almost perfect being no more than 15 minutes' walk from all the major sights on both sides of the Limmat and from the Hauptbahnhof and the shipping terminal for lake trips. (PS. try a trip to Rapperswill - either by boat both ways if you want to chill a bit (literally and figuratively!) or return by train - definitely worth 2 or 3 hours walking about there). Luzern is just 45 minutes by train - another day trip worth doing.

So, thanks to the management and staff at HH (special hi to Mario) for a thoroughly excellent and enjoyable stay. My wife is normally a fussy traveller but both she and I have agreed we'd love to return some day before too long! Can't recommend it higher than that.

Room Tip: Try to get top two floors to get a bit more natural light and some kind of view of the bridge and la...
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  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank OliverPerth_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, August 29, 2014
Grüezi OliverPerth_WA

Thank you and your wife for having been our guests. It was a great pleasure meeting you. And thank you for taking the time to share your positive thoughts with other travelers and us.
With great pleasure do we read that you and your wife had such a comfortable stay at our hotel – and that we helped in making your wife fall in love with Switzerland. With everything we offer and provide we aim at making our guests’ stays as enjoyable as possible.
Your compliments about the friendliness and service from our team members have duly been shared, and your special thanks have been forwarded to Mario.
It would be nice to welcoming you both again in the future to the smallest and most centrally located Four-Star hotel of Zurich.

We wish you all the best! Your Helmhaus Management Team.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
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English first
Warminster, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 13, 2014 via mobile

Not easy to find by and no dedicated hotel parking. Car park with a few minutes walk so no issue for guests with cars. Great location for pedestrian access to old Zurich. Very competent friendly staff.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GBChappell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, August 29, 2014
Grüezi GBChappell

It is a pleasure to read that you valued our location in Oldtown Zurich as well as our competent and friendly staff above all else.
Your are right, with our location in the old town it is not the very easiest to get here by car. But detailed driving instructions are available on our website or through our team members.
And with our location our guests have very easy walking access to most of Zurich’s major sights – a factor that in our eyes makes up easily for the arrival-by-car experience.

Thank you very much for having been our guests, it was a pleasure to have you with us.

We wish you all the best. Your Helmhaus Managament Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uppsala, Sweden
1 review
Reviewed August 12, 2014

Easily accessible. Enjoy a ten minutes´ walk from the main train station, along the canal, while taking in the beautiful surroundings and you are there! The first thing I noticed when I stepped into my spacious single room was the excellent lighting, bright but yet soft, obviously the work of a pro. Usually I wake up with a backache when sleeping in hotel beds but not this time, the bed was very comfortable! And I just loved the fragrance of the toiletries, it felt as if I had checked in at a spa. I liked the breakfast buffet too, not excessive but definitely well-composed and tasty with a variety of cheeses, jams and fruit juices, for instance. Other guests asked for different kinds of coffee; cappucino, latte, au lait and so on and no matter what they ordered they seemed to get it. As you probably can tell I am extremely pleased with my stay. The staff was wonderful. So nice and friendly from the minute I walked into the hotel that it made it hard for me to leave :-)

  • Stayed August 2014, traveled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank JohannaStahlberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, August 29, 2014
Grüezi JohannaStahlberg

Thank you for having been guest to our historical yet modern Hotel Helmhaus where we aim at delivering quality, not quantity. It is especially nice to read that not only loved the fragrance of our new high quality toiletries of the Dutch line RITUAL but that you also valued the quality of our Swiss mattresses which made you waking up in the morning without a back-ache. We can understand how uncomfortable it must be when not having a good and relaxing sleep.
And our rich and hearty Swiss breakfast buffet is another contributing factor for a good start into the day. Our breakfast products are mostly Swiss, of high quality and partially self-made from local farmers.
Your compliments have been shared with our team members, and it would be nice to welcoming you again in the future.

Your Helmhaus Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monza, Italy
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 5, 2014

Booked 2 nights for a really perfect stay. Just in the center but in a quiet corner of the main central area of city, best WIFI connection speed, nice breakfast.
Impressive kindness and service for the right price.

Room Tip: Superior rooms are bigger and have more light/windows
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  • Stayed August 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AndreoG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, August 19, 2014
Grüezi AndreoG

We are delighted to read that you especially appreciate the quality of our rich Swiss breakfast buffet and of our Wifi internet, and that those features contributed to a “really perfect” stay of yours. Your compliments regarding the kindness and service provided by our team members has been duly shared.

It would be nice to welcoming you again in the future, and we wish you all the best.

Your Helmhaus Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 4, 2014

i have stayed just one night for a business travel in Zurich in this hotel. Must say i've been impressed by the staff, really kind and caring for my needs. Being me italian, what better than a nice cold glass of white wine while i was waiting for my registration?
Room was clean, internet connection excellent, and a good breakfast too.
I'd recommend this place for both business and vacation.

  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Eabidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, August 19, 2014
Grüezi Eabidi

Thank you for having been guest to our Hotel Helmhaus and for sharing your positive opinion with other travelers and us. Although your stay was short it is a pleasure to know that you have enjoyed not only the carefully selected Riesling-Sylvaner of the Zurich region as a seasonal welcome drink but also the comfort and quality of your room and our Swiss breakfast buffet.
And by booking with our hotel directly business guests as well as leisure travelers can ensure to get best rooms at the best rates.

Thank you for recommending us, and we wish you all the best. Your Helmhaus Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
182 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 31, 2014

Superb location for walking or jogging at the river. Clean, spotless, and lots of space. Greeted with a drink. Fabulous help and conversation from the front manager. Great breakfast. Highly recommend.

Room Tip: No views to speak of but just a nice, quiet, quaint hotel near the river. Get out and enjoy the city...
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  • Stayed June 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, August 19, 2014
Grüezi William D

We are delighted to know that you enjoyed not only our location and the quality of our facilities but also a warm welcome and good conversations with our team members.
Thank you for recommending us, and it would be nice to welcoming you as well again to our nearly 700 years old historical yet modern Hotel Helmhaus.

Your Helmhaus Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albert, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 27, 2014 via mobile

Me and my two sons stayed here for three nights. The rooms are spacious by European standard, even after a rollaway bed was added. Bathroom is good size. The location is excellent, with the tram stop very close. Access to Bahnhofstrasse was just across the river. The Coop grocery store (open from 6 am to 10 pm) was just two tram stop ride (or a short walk). Breakfast is good with fruits, meat, and assorted bread. It can be noisy at night if you open the windows at night to sleep as there are restaurants near the hotel. The good thing is one can close the window and turn on the a/c. I will definitely stay here again. Highly recommended.

Stayed July 2014
Helpful?
Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, August 19, 2014
Grüezi Bees1212

Thank you and your family for having been guests to our Hotel Helmhaus. Not only does our location invite our guests to explore Zurich and the Oldtown around our hotel very easily. But also our rooms offer comfort and relaxation with their individually adjustable air conditions, sound-proof windows, high quality Swiss mattresses, recently renovated bathrooms in warm colours as well as many other amenities.
After extensive renovations in the past years our hotel offers those up-to-date features, and by booking with us directly guests can ensure to receive the best rooms at the best rates.

We look forward to seeing you again at the smallest and most centrally located 4-Star hotel of Zurich, and we wish you all the best.

Your Helmhaus Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helmhaus

Property: Hotel Helmhaus
Address: Schifflaende 30, Zurich 8001, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Old Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
#1 Family Hotel in Zurich
#7 Business Hotel in Zurich
#9 Romantic Hotel in Zurich
#10 Luxury Hotel in Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Helmhaus 4*
Number of rooms: 24
Official Description (provided by the hotel):
Look forward to Zurich’s smallest and most centrally located hotel. Each of our 24 rooms has just recently been completely renovated. A high quality design interior, comfortable bathrooms in warm colours, an individually adjustable air condition system for the summer time and new sound-proof windows promise a relaxing sleep.At the Hotel Helmhaus history and modern comfort connect in a remarkable way. ... more   less 
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Also Known As:
Helmhaus Swiss Quality zürich
Hotel Helmhaus Swiss Quality

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