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“Perfect Location”
Review of Hotel Helmhaus

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Hotel Helmhaus
Ranked #9 of 138 Hotels in Zurich
Certificate of Excellence
Reviewed August 1, 2011

My Wife and I only stayed for 1 night, but were very impressed and would stay there again if we (hopefully) return to Zurich.

We had a lovely corner room with Lake views, however there was an apartment building opposite which looked directly into our room. Room and bathroom smallish, but more than satisfactory.

Yes, it is hard to find and the lift is tiny which makes it difficult moving bags. Also, when we arrived by taxi no one was there to help with our luggage. Having said that, the reception staff are very friendly and otherwise extremely efficient. Upon arrival we were offered, either a glass of wine, tea, or coffee. A nice touch.

The location of the Hotel is fantastic, close to shops, restaurants, etc. And the rate for such a Hotel was very competitive.

Breakfast was probably the main disappointment. One of the most limited range that we experienced in our trip through Europe. As well, the lady serving in the Breakfast Room was not friendly at all.

Overall, we can certainly recommend the Helmhaus for your stay in Zurich.

  • Stayed: June 2011, traveled as a couple
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1  Thank kevoSydneyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this reviewResponded August 17, 2011

Grüezi kevoSydneyAustralia
Thank you very much for having been our guests and for your feedback. It is nice to read that you enjoyed your stay in overall.
Lots of guests value our quiet location in the lively heart of Oldtown Zurich but still away from any main street. The lift as well as our rooms are adapted to the size of the hotel with 24 rooms. Our staff is more than happy to assist with luggage.

Thank you for your feedback regarding the breakfast. We are sorry to read that we could not meet your expectations. We are certainly taking great care of the quality of the products offered, and for that reason, instead of offering a wide range of lower quality products, we are preparing a more selected variety of high quality food and beverages, such as self-made jam and products from Swiss producers.

We look forward to welcome you back to the Hotel Helmhaus and wish you all the best.

Your Helmhaus Management Team.

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667 - 673 of 913 reviews

Reviewed July 27, 2011

My daughter and I stayed at the Helmhaus Hotel for three nights and were both very impressed with all aspects of it. The hotel is in a quiet location but only a few minutes walk from the Grossmunster Kirche (see photo) and other main attractions. I notice a comment about the rooms being small – I don’t know what size of rooms the writer is used to, but we found both of our rooms more than adequate in size for two people, with a large modern bathroom, and no sloping roof in either of our showers as mentioned by another reviewer. The wooden floored rooms were clean and furnished to a good standard, with comfortable beds and pillows. We were delighted with the very comprehensive breakfast which was included. One of the reasons I chose this hotel was because the manager takes the trouble to read tripadvisor’s reviews and respond. This interest in the guests is shown by all the staff, who were very friendly, helpful and informative.

  • Stayed: July 2011, traveled with family
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3  Thank Retired_Gentleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this reviewResponded August 17, 2011

Grüezi Retired_Gentleman

Thank you very much for your positive feedback and for staying with us.
For the team of the Hotel Helmhaus it is nice to know that you enjoyed your time here and that we could make you and your daughter relax and enjoy Zurich, starting your days with a comprehensive breakfast.
Our service does not simply ends when the guests have departed, therefore we like to respond to comments and reviews given also after departure.

We wish you and your family all the best and hope to welcome you back to one of the oldest, most traditional and most centrally located hotels of Zurich.

The Hotel Helmhaus Management Team.

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Reviewed July 17, 2011

We stayed here for one night and it was clean, efficient, and fabulous. Front desk was very friendly, and the breakfast was your one up from your typical basic European breakfast fare with delicious croissants, homemade jam, fruit salad, cheeses, etc.

This one's tough to find with a taxi- it's tucked out of the way, on a kind of side steet. There's an Italian restaurant and large open square sort of in front of it. Walk through the square to get to the hotel.

Incidentlally, Try the Italian restaurant right around the corner looking out on the water- delicious pizzas.

  • Stayed: July 2011, traveled as a couple
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1  Thank LastMinute007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this reviewResponded August 17, 2011

Grüezi LastMinute007

Thank you very much for your positive comments, we are glad to read that you enjoyed your time at our little hotel. We try our best to make our guests feel a little bit more at home when actually being far away from it.

The team of the Hotel Helmhaus thanks you for having been our guest, and we look forward to welcome you again in the future!

Your Helmhaus Management Team.

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Reviewed July 12, 2011

This really is a very good place to stay: extremely professional, yet friendly staff, always ready to accomodate the guests, great location, comfortable room. And even a decent breakfast included. Also, having AC really helps on those hot Zürich days/nights.
The only negative thing was the slanted ceiling of the shower, making it cramped for anyone over 180 cm. But this is probably not the case for most rooms.
It is a fairly pricy hotel, and you could probably find a cheaper room with a decent location, but the Helmhaus is still worth the money.

  • Stayed: July 2011, traveled as a couple
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2  Thank oyvinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this reviewResponded July 28, 2011

Grüezi oyvinja
„Mange takk“ for staying with us and for sharing your positive opinion. As you mentioned it correctly not all of our rooms feature the slanted ceiling, only the rooms on the 5th floor which have been added at a later date to create a floor of design rooms, differing in design and furniture.
It is nice to read that you enjoyed your time at the Hotel Helmhaus and in Zurich, and we look forward to welcome you back at the smallest Four-Star-Hotel of the city.

Your Helmhaus Management Team

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Reviewed July 10, 2011

Ótimo hotel, com recepção atenciosa e pronta a ajudar . Localização excelente, podendo-se ir a pé aos diversos pontos turísticos (lago, catedral, museu Kunthaus etc). Recomendo muitíssimo. Reservei pelo booking.com e correu tudo perfeitamente. Embora esteja localizado em rua com restaurantes, a janela proporciona perfeita vedação, garantindo um sono tranquilo.

  • Stayed: July 2011, traveled with family
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Thank RFM-SPO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2011

I booked this hotel based on tripadvisor reviews, but honestly I was quite disappointed with it. Before coming to Zurich, i have been in Lausanne , where I got much much better hotel for the same price, so when I arrived at Helmhaus, I was really disappointed! Reception too small, seems like a 3 star hotel....The room also very small, old bathroom without shower, quite cheap furniture....I heard the TV from the room next door as if it was in my room, very thin walls...tiny elevator, barely 2 persons can fit...luckily I stayed only for one night, so it was ok...breakfast was ok, but also nothing special...definitaly not worth 335CHF for single room...Overall, I would not stay again in that hotel, nor would I recommend it to my friends....

  • Stayed: June 2011, traveled on business
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2  Thank Olja T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this reviewResponded July 13, 2011

Dear Oljica

Thank you for your stay at the Hotel Helmhaus and for taking the time to send us your feedback. We regret to hear, that we have not met your expectations and are very sorry about that.

To avoid misunderstandings it is very important for us to give transparent and detailed information about our hotel. On our hotel’s webpage guests can do virtual tours of the lobby and reception area as well as every room type, with many pictures and detailed descriptions. And of course it is always best to book the room directly with the hotel to get the best available rate as well as the best available room.

The Hotel Helmhaus is a small Hotel in the Oldtown, the heart of Zurich. Our 24 rooms are small but are arranged individually with unique paintings by Swiss artist Gisèle Mengis. Many guests appreciate this individuality. Especially since we are a small hotel, all our equipment is adapted to our room sizes.

The Hotel Helmhaus is a building from the 13th century and the most recent renovations have been carried out in 2010 and 2011. All our furniture and our technical facilities are checked on a regular basis during the month to ensure the cleanliness and functionality. Only in this way is it possible to meet the high standards our guests and we expect from us.

All our rooms are equipped with soundproof windows and the most of our bathrooms were renovated last year. The remaining bathrooms will follow shortly.
Our breakfast buffet only serves high quality Swiss products.

Thank you once again for having been our guest.

Your Helmhaus Management - Team

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Reviewed July 4, 2011

I stay in so many hotels, that it's rare that I'm shocked. The value for money here, in a city like Zurich which is stupidly expensive, was increadible. This place would have been good value in a much cheaper city as well. Comfortable, clean, bright...all the things you'd expect perhaps, but the real amazing thing here were the staff. So kind, so welcoming. Even a business partner coming to pick me up was offered a complimentary welcome drink whilst he waited...my jaw dropped when he mentioed that as we went off for dinner. Breakfast was good...simple, fresh, but still with eggs and bacon available. Good coffee;)

I honestly might not go back to Zurich unless this hotel has rooms open. Did I mention the free high-speed internet? God, I love this place.

  • Stayed: June 2011, traveled on business
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Thank Chris_Sandeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this reviewResponded July 28, 2011

Grüezi Chris_Sandeman
Thank you very much for having been our guest; we appreciate your positive feedback. Great to hear that you enjoyed your stay. It is always the little things that count a lot as well, and we would be glad to welcome you back in the future and make you feel home again!

We wish you all the best. Your Helmhaus Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helmhaus

Address: Schifflaende 30, Zurich 8001, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Old Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
#7 Business Hotel in Zurich
#9 Luxury Hotel in Zurich
#9 Romantic Hotel in Zurich
Price Range: $228 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Helmhaus 4*
Number of rooms: 24
Official Description (provided by the hotel):
Look forward to Zurich’s smallest and most centrally located hotel. Each of our 24 rooms has just recently been completely renovated. A high quality design interior, comfortable bathrooms in warm colours, an individually adjustable air condition system for the summer time and new sound-proof windows promise a relaxing sleep.At the Hotel Helmhaus history and modern comfort connect in a remarkable way. ... more   less 
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Also Known As:
Helmhaus Swiss Quality zürich
Hotel Helmhaus Swiss Quality

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