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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of $334/night.

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Reviews (1,414)
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Reviewed August 10, 2017

indeed the price per night is low as Ibis marketing this brand but i want you to not accept any other services that you are familiar from other hotel.
and since we are talking about Switzerland i accept them to give me the room exactly on the check-in time but it didn't happen

  • Stayed: August 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Bareshet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KANGARLOU, General Manager at ibis budget Zurich City West, responded to this reviewResponded August 18, 2017

Dear Bareshet,

Thank you for taking the time to tell us about your experience at the ibis budget Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Ibis Budget Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2017 via mobile

The hotel is in an industrial zone but very very close ( 1 min walking) from the tram station. There are kind of 7-8 ststion to the city center.
It has an underground parking which should be separately paid, the breakfast is also not included and one should also pay the tourist fee. When adding all those, the price become almost equal with a normal hotel, even better positioned.
The room is very very very small, the sink is in the room ( literaly next to the bed), the toilet door is not fest closing so the room is connected to the toilet and the shower is somehow also in the room: it is the shower from which you get out exactly in the room ( no corridor/ curtain, nothing). However everything was super clean and the personal helpful.
For 1 night is quite good.

Stayed: August 2017, traveled with family
Thank LauraMnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KANGARLOU, General Manager at ibis budget Zurich City West, responded to this reviewResponded August 18, 2017

Dear Guest

Thank you for your kind feedback and also for your very kind comment about the staff and the cleanliness.

Unfortunately the prices are described by the country and not by the hotel. Furthermore, the parking is always a difficult question in Zürich city, the tourist has to be prepared for this.

We hope we are going to have the chance to welcome you here again.

Best Regards,

Kourosch Kangarlou

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Reviewed August 8, 2017

the hotel was ok. however, i got a lot more for same price in other countries. this was the first hotel, of the dozens i've been in europe, not to lend electrical converters. however, they very conveniently had a converter vending machine. morevover, as im trying to relax in my room, some other guest walked into my room. the room was given to this guest by error. i was not happy with this situation since, aside from the obvious, the room had no safe. the 11 swiss franks breakfast is definitely not worth the money.

Room Tip: book elsewhere
  • Stayed: July 2017, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank eric e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KANGARLOU, General Manager at ibis budget Zurich City West, responded to this reviewResponded August 18, 2017

Dear Guest,

Thank you for your feedback.

It is difficult to compare the prices to other countries since Switzerland is a quite expensive country. Therefore the CHF 11 for a breakfast is also reasonable; in the supermarket you get a sandwich and a caffee for this price.
We apologize for the mistake committed during your stay.

We hope we will have the chance to welcome you here again.

Best Regards,

Kourosch Kangarlou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2017

Room Tip: Triple room
  • Stayed: August 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
KANGARLOU, General Manager at ibis budget Zurich City West, responded to this reviewResponded August 10, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 8, 2017

I had never stayed at an Ibis Budget before, so I thought to check it for an overnight stay in Zurich.
The room was bare, with the absolute basic amenities, but surprisingly spacious and for sure bigger than the standard Ibis’ ones -which makes one wonder, why there was no proper bathroom, but rather a walk-in shower, a separate toilet-seat closet, and a standalone wash-basin in the room.
The main problem though seemed to be the service; despite the honest efforts of the staff, there were not enough people around. Twice I was at the reception, for checking in and out, and the sole receptionist was struggling to deal with multiple enquiries, while at the same had calls to answer or luggage to handle.
Still, I had a comfortable sleep. But I would hardly return, as for a slightly higher price there seem to be better options.

  • Stayed: September 2016, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank TassosPng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KANGARLOU, General Manager at ibis budget Zurich City West, responded to this reviewResponded August 10, 2017

Dear Guest,

thank you for taking the time to tell us about your experience at the ibis budget Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Kourosch Kangarlou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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