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“Mixed feelings”

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Gertrudstrasse Guesthouse
Ranked #32 of 46 Zurich B&B and Inns
stafford
Level 4 Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Mixed feelings”
Reviewed January 13, 2012

This guest house is a little like BT, when it works it works well, and then a problem occurs and you need customer service and then not so good. They have a key code entry system - no one to greet/meet you so when you arrive you better make sure you have your key code and it works. As I say, the rooms and everything else about this is great. Excellent cost, quiet area and double room spacious. Got back tonight and key card didn't work and coincidentally also met a couple from Korea who also couldn't get in. Rang the reception number at the Chriens Hotel repeatedly but no answer. Walked to this hotel (about 10 mins away) and saw a mobile phone number, rang this, walked back and sorted out the problem. Then - asked why the reception phone didn't forward and why the mobile number wasn't easily detectable. Mentioned if I hadn't had been there the Korean couple had no number to ring - and THEN he bemoaned having to get up at 3am and 5am in the next morning. What!!!! Two of his customers couldn't get in and he bemoans his issues! This is the most arrogant pathetic customer service I've heard. He then verified the mobile number was on the keybox - it was - I found it after, but an eleven digit number with no reference describing what this number was is not what I call obvious, and definitely not clear. I'm still mad and as much as I like this guest house, would I stop again. I'm afraid like dealing with BT customer service, once bitten twice shy - no can do sadly!

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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2 Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Additional Information about Gertrudstrasse Guesthouse

Property: Gertrudstrasse Guesthouse
Address: Gertrudstrasse 12/3 | Alt Wiedikon-Friesenberg-Sihlfeld, Zurich 8003, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Hotel Style:
Ranked #32 of 46 B&Bs / Inns in Zurich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gertrudstrasse Guesthouse 3*
Number of rooms: 17
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