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“would not return”

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Crowne Plaza Zurich Hotel
Ranked #63 of 138 Hotels in Zurich
GreenLeadersGold level
TLV
Level 5 Contributor
78 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“would not return”
Reviewed March 24, 2009

The price was high the room was small (and we got upgraded to a delux room).
But the joke is the bathroom door. for somereason, the hotel desginer thought that a door is not nessecasry for the bathroom and a curtain is enough.
I expected more from this chain.

  • Stayed October 2008, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grooveTlv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales & Marketing at Crowne Plaza Zurich Hotel, responded to this review, March 30, 2009
Dear Guest,

Thank you for your honest feedback of yesterday. We apologize if we did not meet your expectations.

Kindly rest assured that we take feedback very seriously and take it as an opportunity to improve our services. I am a bit surprised about your feedback regarding the bathroom door. We have bathroom doors in all of our hotel rooms, it is a Standard of the Crowne Plaza brand. In our newly renovated Superior rooms, the bathroom door is a tinted glass sliding door, but in none of our 364 rooms do we have curtains as doors.

We kindly ask you to give us the chance to show you that we can get it right. Kindly contact me directly in order to discuss options for a future booking.

Thank you for your patronage.

With kind regards,

Serena Dadon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sao Paulo, SP
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 22, 2009

Very nice hotel, but too expensive. The coffee machine in the bedroom is very good!!

  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camiladsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales & Marketing at Crowne Plaza Zurich Hotel, responded to this review, March 25, 2009
Dear Guest,

Thank you so much for sharing your positive comments about the Crowne Plaza Zurich on tripadvisor. We appreciate you taking the time to do so and are very pleased that you enjoy our services.

Thank you again for your valuable feedback.

With kind regards,

Serena Dadon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 6, 2009

As a Flight Attendant with an international airline, I travel the world and stayed at good hotels worldwide. None of the experience in the hotels that I had stayed in for the past decade could compare to the excellent level of service I received from the staff of Crowne Plaza Zurich.

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ZulkarnainShariff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales & Marketing at Crowne Plaza Zurich Hotel, responded to this review, March 9, 2009
Dear Guest,

Greetings from Zurich!

We are very delighted that our service did exceed your expectations. This nice accolade has been shared with the team. Please rest assured that our service, our quality and our employees will continue to do their utmost in serving you and delivering consistent service.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will also choose our hotel for you leisure travel needs.

With kind regards,

Serena Dadon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, Brazil
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 2, 2009

It was the 3rd time I stayed at this hotel and it was just perfect as always, so I want to let it written that I really appreciate the service, the hospitality, the employees cordiality, the cleanliness and the location.
Congratulations for your service and keep this high standard on and on / ( I know it is hard to maintain a top level thoughout the years, but you are on the right path).

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Biashiara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales & Marketing at Crowne Plaza Zurich Hotel, responded to this review, March 9, 2009
Dear Guest,

We know you have a choice when it comes to lodging and selecting a hotel. We welcome your patronage and appreciate your kind compliments about our service, our people and our product. Thank you for taking the time to share your experience on tripadvisor. We look forward to welcoming you back soon to the Crowne Plaza Zurich.

With kind regards,

Serena Dadon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Level 5 Contributor
77 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed February 13, 2009

This hotel is very close to the Letzipark stadium, approx. 15 mins. by tramway to the main rail station. And also the proximity to the highway is convenient., too. The age can already be told from the distance and to my pity continued into my so-called ‘Deluxe-room’. Old coach, old interior, little out-dated bathroom, at least the bed was comfortable and the location facing the inner court was great as kit was quiet there. Unfortunately, I couldn’t use neither the fitness center, the bar nor the breakfast. Although there was good service I might re-consider in choosing this hotel again. Now I also know why it’s been ‘downgraded’ from Interconti to a Crowne Plaza hotel.

  • Stayed December 2008, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fkaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales & Marketing at Crowne Plaza Zurich Hotel, responded to this review, February 15, 2009
Dear Guest
Greetings from Zurich!

Since it is our philosophy to constantly improve all details of our hospitality and to make our guest's stay as enjoyable as possible we appreciate that you took the time to inform us about your experience during your stay with us.

We are very sorry to hear that our rooms did not meet your expectations. We realize that the conditions of some of our facilities are not totally up to date and I agree that the room you stayed in needs renovation. A major renovation of 240 guest rooms has been completed last year. I sincerely hope that you will give us the chance to show you our renovated product. We would be thrilled to offer you a discount if you decide to give us another chance. Kindly contact me directly at serena.dadon@cpzurich.ch to make arrangements.

Again, thank you for sharing your input.

With kind regards,

Serena Dadon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Zurich hotels

UK
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 13, 2009

A good hotel despite being out of town.

Always ensure you get a superior room on the back of the hotel. Even if offered an upgrade to an executive room check if it is a room from the 70's (not great!)

I have lived there every week for the past 4 months and the staff are really friendly and are always happy to help.

I have had a few problems with the taxi service that operates at the hotel and with the perma tan Reception Manager (looks like Dale Winton).

  • Liked — Superior Rooms - comfy bed
  • Disliked — location - a bit remote
  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Lyevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales & Marketing at Crowne Plaza Zurich Hotel, responded to this review, February 15, 2009
Dear Guest,

We know that you have many choices when it comes to lodging- thank you very much for being loyal to Crowne Plaza Zurich. We appreciate your patronage and welcome your honest feedback.

We have spoken to the taxi company that operates their vehicules in front of our hotel and addressed the quality issues. We are now permanently reviewing their quality in order to improve the service for our guests.

Again, thank you very much for sharing your comments.

We look forward to welcoming you soon again to the Crowne Plaza Zurich.

With kind regards,

Serena Dadon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 6, 2009

I've stayed at the Crowne Plaza several times having used many business hotels in Zurich. There are several reasons why I return there; service, food, value,cleanliness and the gym! It's a distance from the centre of the city but the excellent tram service can get you straight into Paradeplatz in 20 mins (No.2).
The service is among the best I've encountered in Zurich within that range of hotel and the rooms are spotless (which as a female business traveller is extremely important). The food is very good and the gym facilities are more than adequate.
As with everything nothing is perfect and so I'd recommend asking for a room at the back, bring a laptop if you are interested in watching english TV (only BBC World news available).
That all said for business I probably wouldn't change hotel now having tested over a dozen hotels at that price range and finding the Crowne Plaza ticks many boxes.

  • Liked — service and facilities
  • Disliked — Location
  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank julesoflondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales & Marketing at Crowne Plaza Zurich Hotel, responded to this review, February 15, 2009
Dear Guest,

Thank you so much for sharing your positive comments about the Crowne Plaza Zurich on tripadvisor.com. We appreciate you taking the time to do so and are very pleased that you enjoy our services.

In regards to the television channel we are pleased to inform you that we are currently looking into the possibility to add this channel in all of our rooms.

Thank you again for your valuable feedback.

With kind regards,

Serena Dadon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Zurich Hotel

Property: Crowne Plaza Zurich Hotel
Address: Badenerstrasse 420, Zurich 8004, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Zurich
#55 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Number of rooms: 365
Official Description (provided by the hotel):
The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more   less 
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Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich

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