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“A great hotel if you are not looking for a central location”

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Crowne Plaza Zurich Hotel
Ranked #64 of 139 Hotels in Zurich
GreenLeadersGold level
Ramat Gan
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A great hotel if you are not looking for a central location”
Reviewed January 19, 2014

The hotel is located 3km from the train center. If you don't mind that, then this is a great one to stay in. Rooms are reasonably spacious. The breakfast is excellent - a wide choice of food from different cuisines, omelette made to your choice. Good coffee. The spa is new and great - dry and wet Sauna, swimming pool and a whirlpool. There are three places to go out 250 meters away: a relatively low cost Pizza, a tea room, and a Korean restaurant. So, although remote, you can spend a few evenings not necessarily dining at the hotel. the public transportation can take from the hotel practically anywhere in the city. The commute to the airport requires one change. Taxi costs 60-70 francs.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 21, 2014
Dear guest
Thank you very much for your review. We really appreciate that you share your experiences with us. It is good to hear that you have spent an enjoyable stay at the Crowne Plaza Zurich. Even though there are quite some choices to dine around in the evening, we also invite you to enjoy your lunch at our fine dining restaurant «Relais Des Arts» where a wide choice of delicious meals are served by our friendly staff. We would really appreciate to welcome you again in Zurich.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,291 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 17, 2014

First this is a real review,
The hotel it's well connected to the main train station, with a tram that leaves you a 8 minutes walk from the door.
BUT
The reception was very poor, i had to wait like 15 minutes for check in, even been a priority club member, it also looks old.
While waiting i saw a guest pushing his own bags on the suitcase trolley !
When going to my room I see a pair of young workers cleaning the carpets with a vacuum at 7pm ???
After arriving to my room i go to search ice, on my way i hear a pair of workers in a room near the corridor complaining about the bad work they had?
Bad Bad Bad.
The next day i wanna go to the gym, the GYM is underground and doesnt belongs to the crowne but to a third party so you i had to return to the hotel reception to get a voucher to enter the gym. They didnt even told me about the GYM when i arrived and checked in, is like they don't wanna give you the free pass.
Once done that i enter to a very modern, clean gym, with sauna and pool, this is the only positive aspect i found from the hotel and that doesnt belong indeed to the hotel.
In conclusion, i wont return and wont recommend this to other traveller, its really different to other crowne i have been to.
Cheers.

Room Tip: Despite that i dont recommend this hotel, if for any reason you have to go there, ask the reception...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeManInLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 18, 2014
Dear Guest
We are very sorry to read the list of negative impressions you have had during your recent stay. Kindly let us ensure, that your feedback has been forwarded to our responsible managers.
Providing an excellent service constantly is very important for us and we apologize for all inconveniences.
We hope that you will give a second chance to provide you with a great stay and would like to ensure you that we will do our utmost to improve our services for you.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Zurich hotels

Denver, Colorado
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 16, 2014

Arriving at the Zurich central station, this hotel was a short tram ride away. Switzerland is a notoriously expensive country, so while this hotel seemed pricey, it was a pretty good deal for the location. The hotel has many amenities including a pool and a spa that it provides free to hotel guests. The front desk was very helpful in providing directions and even sold our metro passes on the spot to ensure that we were buying the correct tickets. The bed was nice too and came with an aroma-therapy that my girlfriend said she enjoyed. Rooms came complete with coffee and tea making facilities as well. One minor issue is the shower. The way it is designed didn't do a good job of keeping water in the shower. It seeped all over the floor and the bath mat was essentially soaked after a short shower. All in all, it was a very enjoyable stay and I would definitely recommend it for business or pleasure.

Room Tip: Rooms in the rear of the hotel are quieter.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 18, 2014
Dear Guest

Your kind feedback is a great reward for our efforts. Thank you very much for choosing our hotel as well as for taking your precious time to write about us.
We hope that you will consider our services in the future as well.

Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 14, 2014

I did like this hotel. Small but nice rooms. Decent restaurant and and bar downstairs. Good breakfast and helpful staff.

Good business hotel, but a bit off if you are here for pleasure. Would recommend it.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sampaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 18, 2014
Dear Guest

Thank you for your positive feedback. We are delighted to read your comments and are looking forward to being your host in the future as well.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 14, 2014

An average 4 stars hotel, with small but super efficient rooms, furnished to please modern taste while providing cocooning comfort in a reduced space. Cute while simple. Rooms look actually better than the common parts, which feel a little worn out. Decent restaurant (but relatively small portions), terrible beer...net net, all you need for a business trip, with no frills.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manuela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 18, 2014
Dear Guest

Thank you so much for your kind feedback. We are happy to read that you have enjoyed your stay with us.
We hope that you will consider our hotel for your future stays as well and would be delighted to serve you another beer brand, better fitting to your taste.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 12, 2014 via mobile

Having booked this hotel in May of last year for a three day stay in January for my boyfriend and I, I had high hopes of our stay in Zurich and was looking forward to a stay at a '4 star hotel'. I assumed other reviews were people being 'picky' and overlooked many small things in our stay until checkout, at which point I was disgusted with the way I was treated and will never ever return to a Crowne Hotel.

Upon arrival, we confirmed we had already paid for the room and that the city tax remained to be paid which we did happily. The room was indeed tiny and squeezing our bags through door was a struggle. There were visible holes in the linen, a dirty pillow on the bed and someone else's hair in the shower. It being Christmas holiday period, I put it down to the busy period and was more concentrated on exploring the city.

It is indeed a 15 minute tram ride to the main city centre, not ideal for tourists but we were happy enough for the trek in and out for a couple of days.

After proceeding to check out at 8am as we had to catch the tram back to the train station to catch the train to our next destination, we were informed that we had 264 Francs to pay as we had apparently only paid a deposit for one night. After initial confusion I showed the employee the booking sheet showing I had paid for the total amount. I was then appalled when I was asked to show the hotel my bank statements to prove I had paid. Not only is this INCREDIBLY rude, we continually reminded the hotel that they had confirmed it was all paid when we checked in. We were simply told this was a mistake and that we were not allowed to leave the hotel until we had paid the amount!

For a hotel to demand my bank statements, refuse to let me leave and offer no help as to why I was NEVER UNTIL THIS MOMENT told I had to pay for two nights when I myself confirmed I had prepaid the room is absolutely appalling. Even as other employees came to see what was wrong, not one offered to help or enquire as to what went wrong. Whilst this may mean nothing to them, for someone who has saved every cent for a very long time for a trip half way across the world, this was a lot of money to fork out when it was not expected nor should have been paid.

Given that we were running late (and indeed nearly missed our train) we very reluctantly paid the amount and left as quick as we could. The cheery goodbye I was given did not improve the situation.

I have never been so infuriated and upset at a hotel, to treat A GUEST so disrespectfully is appalling. I will be contacting both my bank and the hotel demanding an explanation and a refund as soon as I return home.

Whatever you do, don't stay here. It may seem a great rate for a '4 star' hotel on holiday but it isn't worth it, there are much more nicer, respectful hotels available.

This is my first and last stay at a Crowne, and I will never ever recommend it to anyone else.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Cass F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 18, 2014
Dear Guest

We are really sorry to read about your negative experiences and would like to apologize for all inconveniences.
Kindly let us ensure you that your feedback has been discussed wiht our management and prompt actions were taken. We have reported the reservation system error concerning the confirmation of the wrong amount. Since it is our goal to provide first class hotel stays, we have taken the necessary steps to improve our check-in and check-out service as well.
Also your complaints about cleanliness have been passed on to the responsible manager.
Knowing that our service did not meet our standards, we would like to express our regret again. We would be delighted to welcome you again and to show you that we have improved our service for you.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 12, 2014

We stayed in this nice hotel .... Good location ... close to tram station, food stores and other interesting places, .... Excellent staff hospitality, nice breakfast .... rooms are great .... Clean and tidy ... best choice in Zurich ...

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rusdiawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 18, 2014
Dear Guest

Thank you so much for your kind feedback. We are delighted to read about your positive impressions and that you had a great stay with us.
We hope that you will consider our hotel for your future stays in Zurich as well.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Zurich Hotel

Property: Crowne Plaza Zurich Hotel
Address: Badenerstrasse 420, Zurich 8004, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Zurich
#55 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Number of rooms: 365
Official Description (provided by the hotel):
The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more   less 
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Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich

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