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“I've always liked it!”

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Crowne Plaza Zurich Hotel
Ranked #63 of 138 Hotels in Zurich
GreenLeadersGold level
Mumbai (Bombay), India
Level 6 Contributor
322 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
“I've always liked it!”
Reviewed September 11, 2013

Have always stayed here in Zurich and the latest stay did nothing to change my plans in the future.
The room was well equipped with everything I needed, was reasonably priced ( at approx 70 percent the price of The Crowne Plaza Kensington London which I stayed at the previous night!) , had an excellent well-lit bathroom and staff were friendly and efficient.
I have never had a problem at this hotel and despite it being outside the citycenter recommend it unhesitatingly to fellow-travellers.
The only complaint I had was that the EUROSPORT tv commentary on the US open tennis was in German....not the hotel's fault!

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank gammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, September 13, 2013
Dear Guest
Thank you so much for your loyalty as well as for taking your precious time to write a kind review about our hotel. We are delighted to read about your positive experience and to share your compliments with our team.
Kindly let us ensure you that we endeavour to extend the number of the variety of tv channels offered.
Thank you again for recommending our hotel to other travelers. Your comments are much appreciated.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,333 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
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English first
Frankfurt, Germany
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

The Crown Plaza Zurich offers nice and modern rooms with a great bed. Unfortunately the housekeeping had to fix multiple things in our room, which were done immediately after a short call. We even got some chocolate as an excuse. The whole hotel staff was very friendly.

The tram, which is a 5 minutes walk away, will get you into the city centre in around 15-20 Min.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RobinWeninger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, September 12, 2013
Dear Guest
Thank you so much for your kind review as well as for handling the inconveniences with an understanding attitude. We are very happy to read about your positive impressions and to share your kind compliments with our team.
It would be a great pleasure for us to be your host in Zurich again.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 2 Contributor
5 reviews
Reviewed September 3, 2013

The approach to the hotel was kind of taking to very outskirts of the city. The stay was comfortable but had to think many times which area tot goto for restaurants etc as its far from the city. One can get good deals, but the staff is very slow and some are quite incompetent

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GetSandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, September 12, 2013
Dear Guest
Thank you for your recent stay and your review. Kindly let us mention that our Concierge team is always happy to provide our guests with insider tips about eating out or going out in Zurich. We would like to apologize for all inconveniences you experienced with our team. Your comments have been forwarded to the responsible managers.
We hope that you will consider our hotel for your future travel needs again.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 2, 2013

I stayed in this hotel for three nights. Although I am unhappy with its follow up services after my checking out and have argument with them in respect of IHG Rewards Club points and nights at present (and will continue to have battle with them), I feel obliged to write a fair comment on this hotel.

Although the hotel is not located in the city centre, its excellent transport link has more than compensated this slight shortcoming. Tram stations are nearby (3 to 5 minutes walk depending which station you go) and easily accessible as they are at ground level. You can get to the town centre and central train station within 15 to 20 minutes, to nearby suermarkets and restaurants within 5 minutes.

Similar to other Zurich hotels, room is quite small but yet good enough for providing you a comfortable stay. Its rooms are clean and tidy as well as well-stocked with what you need (good slippers, tooth paste, etc.)

Its buffet breakfast was excellent, food are of high quality and great variety. The dining environment. For dining at other times, the hotel's restaurant charged the food at prices more or less the same as other nearby restaurants but at a much comfortable environment. It is therefore worthwhile to try the hotel's restaurant.

The hotel services is very good - at least at par with its four star rating. Both its frontline staff, restaurant staff and housekeeping staff provided valuable services and I really enjoyed the stay.

This hotel is very value for money and I strongly recommend it for your next stay in Zurich. Nevertheless, two points may be of value to some readers:

- Book early as far as possible because this hotel is very popular and its room rates may increase quite signficantly as time goes by.

- If you are an IHG Platinum member and likes to collect points, confirm with the hotel beforehand whether the rate is qualifying (IHG seems to have changed the rule silently) or otherwise you may get similar unpleasant experience as mine.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnCHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, September 12, 2013
Dear Guest
Your positive review is much appreciated. Thank you very much for taking your precious time to write about our services in detail ! We are very happy to read that you have enjoyed your stay with us and pass on your kind compliments to our team with pleasure.
We also would like to apologize for the misunderstanding concerning the handling your IHG Rewards Club points and are happy to inform you that our responsible manager will solve the issue to your adavantage.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2013

The exterior of the hotel is dated and the lobby area needs updating. We were in the wing over looking the park which ensured a great nights sleep. The room looked like it was refurbished recently. The bed was perfect for a great nights sleep. The only point we found odd was there was only 1 power point in the room. If we return we would stay here again. We did not have any meals or drinks at the hotel. Overall a near perfect stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, September 12, 2013
Dear Guest
Thank you for your kind comments. We are pleased to read that you had an ejoyable stay with us. We would be yery happy to welcome you again and would like to mention that our guest rooms offer at least 6 power points (Standard Room category) including an international one.
Kindly ask our team for additional adapters during your next stay.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isa Town, Bahrain
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 26, 2013

It's an excellent hotel with good service and decent rooms. The breakfast is also good. There is a Tram station in a walking distance. The only thing I have against it is the semi-transparent toilet door which does not have a lock.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 30, 2013
Dear Guest
Your kind comments are much appreciated. Thank you very much for your recent stay and for taking your precious time to write about us!
It would be a pleasure for us to welcome you in the future as well. Kindly mention when booking again your bath room preference and we will be keen to offer you another bath room design.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reigate
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 21, 2013

I am a platinum member of the intercontinental group loyalty scheme and have visited a great many of their hotels across Europe and the rest of the world. As a company with a clear branding system I was flabbergasted to arrive at this hotel - described on their website as being 'a few steps from the tram stop' - far from it when carrying luggage. The staff were brash and abrupt, an additional tax was required to be paid which should be included in the room rate, the room barely managed to contain a double bed (all rooms are the same size) and the email communication prior to arrival was shoddy at best.

I called down to reception for an explanation of my room size when I had been told I had been upgraded. The answer: my window looked out onto a back road not a main road - I was far from impressed.

On one instance, my mother in law - staying in another room booked by me - went to reception because her key stopped working. The desk staff enquired as to my name and date of birth which she gave correctly (I later confirmed that their records were indeed accurate). They said she was wrong and so two members of staff frogmarched her to my room which I was in and they demanded to see my passport. It was an appalling way to treat any guest but as a loyalty member booking multiple rooms in the hotel it beggared belief.

The seats have 4 bolts protruding from them which I notice was detailed in a review hear years ago but has not been resolved.

Avoid this hotel

Room Tip: Choose another hotel
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 30, 2013
Dear Guest
We are sorry to read about your negative experience and would like to ensure you that we are keen to provide our guests with a great hotel stay.
Our hotel is located exactly 350 meters from the tram stop Albisriederplatz and 200 meters from the tram stop Stdium Letzigrund.
Concerning the security check by our colleagues – we would like to apologize for the inconveniences and would like to underline that our team proceeded due to our security standards.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Zurich Hotel

Property: Crowne Plaza Zurich Hotel
Address: Badenerstrasse 420, Zurich 8004, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Zurich
#55 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Number of rooms: 365
Official Description (provided by the hotel):
The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more   less 
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Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich

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